How does this app have 4.2 star ranking???!!!!!!!! Disappointed
Response from developer
We are deeply sorry to hear about your negative experience. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase. You're authorised to cancel your subscription at any time. You can find the cancellation steps in our FAQ centre on our product website. Kindly reach out to us via email so we can cancel your subscription and provide a refund for the unexpected charges: support@brainbloom.me Best regards!
Scam
Over price
DO NOT PURCHASE
Money grab
I had tried to cancel my subscription and I believed that I had, however, since I signed up through their website it did not show up under my subscriptions. I did not receive an email when I would be charged and only realized I was being charged $60/month because I saw it on my credit card statement.
I reached out to the company very disgruntled about paying $240 for an app that did not work and I did not use, and their response was basically tough luck.
Response from developer
We apologise for the trouble you encountered. We believe you did not cancel your subscription properly the first time. It is quite easy to do. To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at BrainBloom, go to Subscription Management, and select the subscription you'd like to cancel. If you need further assistance with the subscription cancellation, feel free to reach out to us at support@brainbloom.me. We’re happy to assist you!
Scam alert
Scam
Abstürze
Response from developer
Es tut uns sehr leid für die entstandenen Unannehmlichkeiten. Bitte beachten Sie, dass der Service bei uns einwandfrei funktioniert. Könnten Sie uns bitte einen Screenshot des Problems zukommen lassen, damit wir ihn zur weiteren Untersuchung an unsere Technikabteilung weiterleiten können – support@brainbloom.me? Bitte stellen Sie sicher, dass die App auf Ihrem Smartphone auf dem neuesten Stand ist und dass auch Ihr Smartphone auf dem neuesten Stand ist. Vielen Dank im Voraus und wir entschuldigen uns für die Unannehmlichkeiten. Wir freuen uns auf Ihre E-Mail. Beste Grüße!
Buyer Beware of Money Grab!
Do not purchase
Do not buy
Roach trap
Response from developer
We are sorry to hear about your negative experience. Please note that there's no free trial subscription if you purchase it on the official website. This is why you were shown the price and were asked to enter the card details to complete the payment. We apologize if this has confused you. Cancelling your subscription is possible. To cancel an Apple subscription, please go to your device’s Settings, tap your name, open Subscriptions, find the subscription you want to cancel, and tap Cancel Subscription. If your plan was purchased on our website, you can also cancel it by logging into your BrainBloom account, opening Subscription Management, and selecting the subscription you’d like to discontinue. If you need further assistance with the subscription cancellation, feel free to reach out to us at support@brainbloom.me. We’re happy to assist you! Best wishes!
SCAM do not even download app
Brainbloom is a scam
Response from developer
Please accept our deepest apologies! To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Family Locator, go to Subscription Management, and select the subscription you'd like to cancel. We'd like to emphasise that to be eligible for a refund, you must meet specific criteria outlined in our Refund Policy. Approval depends on several factors, and unfortunately, we cannot guarantee a refund under all circumstances. We sincerely apologize for any inconvenience this may cause. Kindly reach out to us via email, so we can cancel your subscription and provide a refund due to this situation - support@brainbloom.me. Best wishes!
Word finder problem
Response from developer
We are really sorry for the inconvenience caused. Could you please share a screenshot of this issue so that we can forward it to the Tech department for further investigation? Please make sure that the application on your phone is fully updated to the latest existing version, and that your phone is fully updated as well. Feel free to send the email to support@brainbloom.me. Thank you very much in advance, and we'll be looking forward to your email. Best wishes!
Nul du vol à l’état pur
Response from developer
Nous sommes vraiment désolés d'apprendre que vous rencontrez des problèmes avec l'application ! Pourriez-vous nous fournir des détails afin que nous comprenions la raison de votre mauvaise note ? Cela permettra à notre équipe d'améliorer l'application et de mieux vous servir. N'hésitez pas à nous écrire à support@brainbloom.me. Cordialement.
LYING MONEY SCABS
Response from developer
Please accept our sincere apologies. If your subscription was purchased via Apple, you can cancel it by opening the Settings app on your device, tapping your name, going to Subscriptions, selecting the relevant plan, and choosing Cancel Subscription. If the purchase was made through our website, you may cancel it directly there by logging into your BrainBloom account, navigating to Subscription Management, and selecting the subscription you wish to stop. Should you have any questions, feel free to reach out to us at support@brainbloom.me — our team will gladly assist you with the cancellation and other queries. Best regards!
