Onboarding not working
I'm stuck in onboarding on iOS. On the "What is your current job and what's your next career step?" screen, submitting my answer returns "Something went wrong reading that. Want to try again?" Tapping "Try again" repeats the same error, so I can't progress.
Device:
- iPhone 14 Pro, iOS 26.6.2
Context:
- The error first occurred on 5 October 2026 at around 13:00 CEST (UTC+2) and has persisted since.
- The input is about 480 characters of plain English text.
- On a previous attempt, the app accepted a longer version but generated a learning path that misread my background. I shortened and clarified the text, and since then it fails to process.
- I have reinstalled the app twice since the error occurred.
Screenshots attached.
Could you check whether there's a length or parsing issue on this step, and whether my onboarding can be reset so I can resubmit?
Thanks,
Francis
Response from developer
Hi Francis, Thank you for the detailed report, and sorry you've been stuck on this step since 5 October. Reinstalling twice shouldn't have been necessary. We're checking how that onboarding step handles length and parsing, especially for answers that have been edited and resubmitted. We can also reset your onboarding so you can start again with your clarified text and get a learning path that matches your background. Please email us at support@brainjuice.app with the email address on your Brainjuice account, and we'll reset it and let you know when the fix is live. In general you can also set this up after the onboarding. It is not necessarily or unchangeable to do it at the start. Thanks for your patience and sorry again for your experience. Best, Victor
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Response from developer
Hi chiyapers, could you write us a short email to support@brainjuice.app? I would love to know the topics where you found mistakes. Generally speaking every call gets grounded in an extensive web search but for more niche topics we recommend uploading a PDF.
