Used BW for Years
I used BW for about 8 years. Nothing ever changed and no improvements. The have one person handling customer service and she never answers the call so you just have to leave a voicemail and she will eventually call you back sometime. Finally ripped the band aid off and switched to Jobber which costs the same but is a thousand times better.
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Poor customer service.
Basic app functionality. Customer service is very poor. Problems never get resolved. You get what you pay for.
Response from developer
Hi there! We do our best to serve our customers quickly and thoroughly, but it sounds like we missed the mark. I'd love to hear what didn't go right. Could you give us a call at (844) 273-3939 and let us know? You can also email us at support@breezeworks.com. Thanks!
Great APP
Very simple and organized we’ve used several different softwares before and this one is by far the best and the customer service is outstanding!
Basic
Basic app functionality. Customer service very poor.
Response from developer
Hi there! We do our best to serve our customers quickly and thoroughly, but it sounds like we missed the mark. I'd love to hear what didn't go right. Could you give us a call at (844) 273-3939 and let us know? You can also email us at support@breezeworks.com. Thanks!
Bugs for days
Too many to name and at this point I’ve gotten too used to the various, tedious workarounds I’ve figured out on my own. But what drives me especially crazy is when I navigate away from the app on my phone for more than *one* minute, it resets at the home screen and I am taken away from the estimate, customer info, scheduling etc I was in the middle of working on. In theory it is set up well and intuitively. But had I known about all the kinks when I was first starting my business I’d have considered other options. If I had the time and energy to report every issue I would but I don’t and as a paying subscriber that shouldn’t be my job.
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Response from developer
Hi there! I'm so sorry to hear about your troubles. You are right that it's not your job to find bugs but if you find them and report them, we can fix them. Please contact us at support@breezeworks.com and we can address your issues! Have a great day.
Don’t know what we would without it!
We use it faithfully every day has made our work very much easier.
Limited functionality
Pros
Scheduling
Mapping
Job tracking
American company and support
Collect payments directly from square or stripe
Cons
No iPad support
No invoice payment reminders/ late fees
No way to use your own email server (which causes spam issues)
Contacts with multiple emails in QuickBooks don’t get transferred over
Invoices only sync from breeze to QuickBooks not the other way around
Notes are limited to basic text
Limited integration options
No map view of customers
Can’t change invoice numbers (time to start from 1 again)
Summary for the price point it’s good enough but if they raise the price it’s not worth it. I appreciate that it’s not a bloated mess of useless features but it’s so bare bones it’s limiting. That could be workable with a open api to use but I doubt that’s on the roadmap. This app is very clear on its description page and will do exactly what’s advertised but nothing extra. Keep that in mind. But it’s fast easy to use and looks good. Please keep up the good work and knock out the negatives.
Scheduling
Mapping
Job tracking
American company and support
Collect payments directly from square or stripe
Cons
No iPad support
No invoice payment reminders/ late fees
No way to use your own email server (which causes spam issues)
Contacts with multiple emails in QuickBooks don’t get transferred over
Invoices only sync from breeze to QuickBooks not the other way around
Notes are limited to basic text
Limited integration options
No map view of customers
Can’t change invoice numbers (time to start from 1 again)
Summary for the price point it’s good enough but if they raise the price it’s not worth it. I appreciate that it’s not a bloated mess of useless features but it’s so bare bones it’s limiting. That could be workable with a open api to use but I doubt that’s on the roadmap. This app is very clear on its description page and will do exactly what’s advertised but nothing extra. Keep that in mind. But it’s fast easy to use and looks good. Please keep up the good work and knock out the negatives.
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Have used for years
I have used Breezeworks since 2016 and have never had issues with it until last year. Very poor customer service. We report issues we are having and never receive a call or email back as promised. We will be swapping to a different software soon.
Response from developer
Hi there. I'm sorry you've become unhappy with our support. I just reviewed our last customer service inquiry from you and it looks like you may have missed our final response to your ticket. We appreciate your many years of loyalty. I'll reach out to you directly to see if we can rectify this situation. As always, you can reach us at support@breezeworks.com.
Perfect
This app does what is advertised. I really like it.
The only thing I don’t like is when you create a customer in the app, the contact does not import to your phone.
But that is minor compared to all the great things it does do.
The only thing I don’t like is when you create a customer in the app, the contact does not import to your phone.
But that is minor compared to all the great things it does do.
Lacking Payment Options
It’s been +3 years since we were told they were about to implement the ability to accept multiple forms of payment in a singular transaction. Still waiting. Time to kick these chumps to the curb.
Response from developer
Ouch! I'm sorry that you are unhappy that we don't offer a way to take multiple payment types on a single invoice. Thanks for sharing your feedback.
Breezeworks to run your business
I’ve been using Breezeworks since 2014, all I can say is it always gets better. I will always be a customer. I can run my business professionally and I must say my customers also love it. I will just save this, every detail of operating my business is now totally organized and I am a very organized person. Becky has always been there to answer my questions and she is the back bone of the company, i’m sure they already know that. I totally rely on Breezeworks and it has never let me down.
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iPad app!
I signed up. Love the system. Been using it for about 3 weeks. Just loaded it on the iPad to find out it is not optimized for iPad. Seriously? Hurry up guys you are onto something here but NEED A proper iPad app.
Easy to use
Easy to use and great support. Has saved me a lot of time!!!
More than just an ‘app’ for me!
I found out about this app through an MSNBC small business segment about 2 years ago. Since then, this app has been a crucial part of my business running successfully. Every single feature is thoroughly thought out, functional and professional. This app revolutionized the way that I run my home remodeling business. My clients always comment on the quality and ease of estimates/transactions - that I do all through this app! I’ve never left a review for an app before but Breezeworks is more than an app for me - I tell every contractor I know about it & hope that if you’re reading this, you give it a try as well! You won’t be disappointed! Thank you, Breezeworks!
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Just Good Enough
There is nothing exceptional about this app. I have been using it for about 60 days at $33 mo. I does everything ok. Support is ok. It has never been updated.
Taking deposits or multiple payments is terrible. It glitches a lot. You can not easily change a price on estimate or invoice.
I am actively looking for something better.
Taking deposits or multiple payments is terrible. It glitches a lot. You can not easily change a price on estimate or invoice.
I am actively looking for something better.
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This app almost nailed it all
The one thing it lacked was tieing your bank account information directly thru your debit card with a the picture option everything else is spot on except the estimates the layout would be better if it was similar to joists it just leaves out the template which sone people dont know the proper layout that would hold up in court if needed however everything else was above and beyond i can track employees send jobs collect payments get navigation to the jobs and provide specific details in designated areas even has a library of items that you build up as you use it well worth the subscription fee everymonth this one app would allow me to go from struggling with just myself to being abke to manage a team directky from my phine while on the job nit to mention the accounting aspects that could turn 20 hr days into normal life and time for family great job
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Good app
Great app and easy
This appnt is amazing!!
We love this app and would highly recommend you trying it!!
Crash
First time that I started the app it was working nice, but during the signing up it suddenly shuts down. Now is not possible to start the app, on main screen it close. Could you please fix this bug? Thank you
Response from developer
I'm so sorry you had trouble. We don't see your crash in our system, but I do see that you were able to access the app. We'd love to hear more about what you've experienced. Can you email us at Support@breezeworks.com?
Crashes at launch
Just installed the new version which fails to launch.
