Sucks sucks sucks
This app really suck. I’m not sure what user improvements are you talking about, there is no way to validate the Login preferences and a whole lot of issues, please fix it Mr developer.
Is starting to not work anymore
For the past three days I have not been able to use my card because I have it locked and the sign in screen just loads and loads, not allowing me access. It’s honestly not surprising that the app is deteriorating as it hasn’t been updated in 4 years, but the reason I’ve been using it is because it’s the only app that supports this card. Please fix this.
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This app sucks
I’ve tried to access my account multiple times, each time I got an indefinite loading screen. Deleted the app, reinstalled it to see if that fixes the issue. Instead now, I have to play this whole new game of re-registering my damn card!!
Things are not working
This app needs update asap, the last update was 4 years ago, please review the app. Validating selections do not work.
Always down, sometimes up, limited functions
I can check my account balance and lock my card. That’s about it. Of course, I actually have to be able to log in to do so, which I currently can’t do because “our system is down.” Like yesterday. And the day before. If only People’s Exchange Bank of Monroe County, Al, would make the change to a different company, I’d be happy. But I don’t get to make that decision.
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Less standard service
My bank says only brella can fix my issue. Brella says they can’t. Done with brella and will tell everyone on not to waste their time with these clowns!😡
Worthless
I tried logging in, and keep getting a pop up box that says try in ten minutes, 2 hours later
Does not work
Can’t register your card, service always unavailable, app crashes.
No activation email.
I have created an account and I have yet to receive an email to activate it. It’s been 2 days since I created the account.
Love finally being able to lock my card
My actual bank app doesn’t have the option to lock and unlock my card, and obviously in this day and age you have so many subscriptions and other things and you loose track of them, forget about them, but you still pay lol. I love being able to lock my card, brella also sends me emails whenever there’s any activity while my cards locked. Earlier I tried re-paying for my Netflix and forgot my card was off, it automatically declined and brella sent me an email. I’ll be using this app forever!
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Dated & Not Helpful
App crashes every time I try to set up a travel notice or using any other function with my institution. This needs to be updated to be useful for customers.
Can’t get into app
I can’t get into the app or website to change my settings & now I can’t make any big purchases 😡. I think it’s where we now have to put a 1 in front of our phone number & it asks for just the 10 digit number. So now the system won’t let you get the verification code call to get I into the app or website & now I cannot do anything to change it. I’m more less stuck with the settings I have 😡😡😡😡. I have contacted customer support & my bank & I worked on it for over an hour & still nothing. Fix the system!
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Horrible
This app won’t let me register after multiple times with the correct information and when trying to reach out for help I cannot get any.
Awful
This is the worst app ever! Constantly signing you out will not make any kind of changes. It’s just absolutely dreadful and it freezes every second or two..
Not happy
I just downloaded this app entered all my information in and it keeps telling me the username and password is wrong. I clicked on forgot user and I’m not getting an email. I clicked on forgot password not getting an email. I came back a few days later went through all the steps all over again, same thing it doesn’t recognize my username and password and it won’t send me any reset request to my email. Very disappointing. Wish I could get some support.
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Less standard service
My bank says only brella can fix my issue. Brella says they can’t. Done with brella and will tell everyone not to waste their time with these clowns!😡
Could not register
Attempted to register many times, first would not accept a password even though requirements were correct, then it would time out before I could complete the process! Cannot help but be worried that my account number can now be compromised! Not attempting this again!
Youch
I downloaded this app to set a travel notice for my debit card. The app itself is confusing and seems to half-work. The automatic card scanning does not work even though it is offered, you have to type your card in after wasting so much time trying to do the quick option. Modern iOS design was disregarded as a priority, the ATM finder does not work, and now I hope I switch banks by the next out of country trip I have so I never have to use this app again. It feels like a security risk frankly, to have such a shoddy designed user experience, you can only imagine what the back end looks like.
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Absolutely Useless
I was told by my bank that I could use this app to turn on/turn off my card and check balances, etc. while traveling in Europe. I downloaded it and can’t even register my card on it, it stalls out after I put in my card info and phone number. It’s completely unusable. Trash.
0 star
I don’t write review unless it’s really bad. And this is one of them. The whole app is clunky and dated, not very user friendly at all. The fraud alerts via text does it’s job, except when you reply “yes” to clear the fraud alert, there is a delay, thus, you have to wait before you can use the card again. It signs me out constantly (the ability to user Face ID). Today I tried several times to reset my password, it keeps telling me to try again after I enter my PIN number. The app itself want to make me switch bank, except I know my small bank doesn’t have control over this. But for god shakes find a better provider.
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