Connection issues
Woke up after having nightglow air purifier in sleep mode to find it has disconnected itself from the internet and no longer wants to reconnect to wifi or Bluetooth, please fix this. Also app UI is super sluggish. (Wifi is working for everything else except loading things on the Breville app)
Just tuya/smart life app
If you already have the Smart Life or Tuya app, save yourself the hassle of creating a new account etc and just use that. It’s literally a rebrand of that.
Works well. Fast and responsive and gives a few extra features like muting buttons and turning lights off for dark rooms. Fonts are a bit wacky but who cares.
App doesn’t play nicely with passwords suggest or password managers.
Works well. Fast and responsive and gives a few extra features like muting buttons and turning lights off for dark rooms. Fonts are a bit wacky but who cares.
App doesn’t play nicely with passwords suggest or password managers.
Show more
Will not connect
Brand new Smart Air Viral Protect Max will not connect to wifi or Bluetooth. I have been trying for an hour and it fails every time.
The instruction booklet says to select “auto scan” but that option does not exist in the app.
The booklet then gives directions on how to manually add via “AP mode”. That option also does not exist in the app.
Tried to connect via Bluetooth because the manual says “pairing is quick with no extra prompts”. But it is not quick because it does not show up on any of our devices.
The manual says “refer to the QuickStart guide in the box” but there is no such guide in the box.
Not only does the app/ purifier not work, but the instructions are infuriatingly inaccurate, incomplete and misleading.
The instruction booklet says to select “auto scan” but that option does not exist in the app.
The booklet then gives directions on how to manually add via “AP mode”. That option also does not exist in the app.
Tried to connect via Bluetooth because the manual says “pairing is quick with no extra prompts”. But it is not quick because it does not show up on any of our devices.
The manual says “refer to the QuickStart guide in the box” but there is no such guide in the box.
Not only does the app/ purifier not work, but the instructions are infuriatingly inaccurate, incomplete and misleading.
Show more
Wifi interruption causes loss of automation data
There is a known issue of it (for some bizarre reason) only supporting 2.4ghz wifi, which is easy to work around by temporarily disabling 5ghz when you first connect.
However, worse is that if you have a wifi interruption (eg power outage, or a kid/cat turns it off) then any work you’ve done to set up automation is lost. It seems the only way to get the device back online is to delete and re-add it, and then you need to set up any automation schedules manually again, you can’t replace the old device definition with the new one.
Lots of automation in our house, never seen an issue like this elsewhere, but seems like an easy fix if they care
However, worse is that if you have a wifi interruption (eg power outage, or a kid/cat turns it off) then any work you’ve done to set up automation is lost. It seems the only way to get the device back online is to delete and re-add it, and then you need to set up any automation schedules manually again, you can’t replace the old device definition with the new one.
Lots of automation in our house, never seen an issue like this elsewhere, but seems like an easy fix if they care
Show more
Frustratingly buggy
I had to turn off my 5ghz router band before the device would connect. (Like someone else said - maybe include specific band instructions from the start.) Did so, tested the use, set up automation, awesome.
Turned 5ghz back on because my tv needs it - and now Home Connect can’t find the device. ‘
WHY??? I don’t have band steering on, the networks have different names and passwords, the phone is on the same network as the device, why is there an issue??
After turning 5ghz off again (not a fix on its own), deleting device and reconnecting again, I can now operate the device through the app - but the ‘scenes’ can’t see the device that I am literally operating through the app, so there’s no automation available.
Useless, buggy, garbage. I only bought the device for the connectivity and automation but I won’t be buying breville again. What a waste of money.
Turned 5ghz back on because my tv needs it - and now Home Connect can’t find the device. ‘
WHY??? I don’t have band steering on, the networks have different names and passwords, the phone is on the same network as the device, why is there an issue??
After turning 5ghz off again (not a fix on its own), deleting device and reconnecting again, I can now operate the device through the app - but the ‘scenes’ can’t see the device that I am literally operating through the app, so there’s no automation available.
Useless, buggy, garbage. I only bought the device for the connectivity and automation but I won’t be buying breville again. What a waste of money.
Show more
Great app except in timer cannot set turn off
With the breville home humidifier you can set a time for system to turn on but you cannot set a turn off time it will just run till it is full of water to empty out I would love the app developers to put this feature in for setting days to come off for say between 30 min to a few hours when needed Other wise a great product
Show more
Always a Pain to Connect / Reconnect Wi-Fi
It’s always a pain when I use a different Wi-Fi router, a new iphone or a new Breville device. The user guide has confusing button names for On/Off, Reset, Wi-Fi. Nowadays, all routers and iphones switch automatically between 5GHz and 2.4GHz Wi-Fi. it every router allows you to disable 5GHz. The Wi-Fi manual is still so outdated that it doesn’t mentioned that keeping 5GHz WiFi on will reduce the chance of success to 0%. The Wi-Fi chip in the 3D Circulator always complains that the Wi-Fi signal is weak even though its next to the router. Why can’t Breville update the online manual?
Show more
Absolute garbage - won’t buy this brand again
I have a smart home so have loads of stuff connected up. Nothing has ever been an issue.
This doesn’t recognise device at all, no matter how many different ways you try, or when you sit right next to the router.
Also doesn’t integrate with keychain, but guess that doesn’t matter given the app is pointless and doesn’t work.
This doesn’t recognise device at all, no matter how many different ways you try, or when you sit right next to the router.
Also doesn’t integrate with keychain, but guess that doesn’t matter given the app is pointless and doesn’t work.
Show more
Don’t waste your time or money
App does not work when pairing devices, manual does not describe where reset button is or how to do so. App will not pick up 2.4Ghz and will not pick up my device through any method even Bluetooth. Monumental waste of time and money, highly recommended not purchasing items purely for wifi connection cause you may be disappointed. I’m sure it works for some but the ratio isn’t good enough for how much they charge for these devices.
Show more
Not able to control dehumidifier - Not a smart device
After an update we are no longer able to control our smart dehumidifier. We bought 3 of them and the only thing we can do now is to remotel turn it off and on.
Please fix this problem you have with this app
I would upload a screen shot of the fault if I could
Please fix this problem you have with this app
I would upload a screen shot of the fault if I could
Not bad, needs a few tweaks
Switching on a timer for my air purifier automatically turns off Night Mode after a few seconds. There is a delay so you have to wait to override the app. Also turning on the air purifier by hand makes it revert to previous settings, and again having to override it with the app. Please add a custom timer to the app! 2, 4, and 8 hours rarely works in my favour.
Show more
Solid App
App works as expected.
The indicator buttons in the app for things like the night mode (dehumidifier) are really dim and difficult to tell if said mode is on or not at a glance… a bolder indicator is needed and please update your devices to support the matter standard. Otherwise. Great dehumidifier and good solid app
The indicator buttons in the app for things like the night mode (dehumidifier) are really dim and difficult to tell if said mode is on or not at a glance… a bolder indicator is needed and please update your devices to support the matter standard. Otherwise. Great dehumidifier and good solid app
Show more
Worked but Google assistant failed
App works to control smart plus dehumidifier but constant issues getting Google home to see the device at all. Still not working after 2 months trying to get it to work. Sent support message but no solution.
Very Easy to Setup
Set this up with 2 dehumidifiers and it was very simple and straight forward. Can now turn on remotely and check levels and other settings from my phone. Great app and super easy to use and setup.
Device will not connect to app
I have turned off 5GHz and am running just 2.4, my phone is connected to wifi not data, and the purifier, phone, and router are all right next to each other but the purifier still will not connect to the app! I have been trying for 2 hours! I am holding the button for 5 seconds as the instructions say, but the purifier’s light is not flashing? And yes this is being done after unplugging for over 10 seconds. What am i doing wrong? I am sooo over it.
Show more
switch your internet router to 2.4GHz upon set up
Having instructions in the manual to switch your internet router to 2.4GHz upon set up would’ve been helpful. I spent an hour trying to figure out what I was doing wrong before coming here and seeing someone else with the same issue (thank you!).
Now that the app is downloaded and connected successfully, I am able to enjoy the benefits of app and voice control. Awesome features (once figured out).
Now that the app is downloaded and connected successfully, I am able to enjoy the benefits of app and voice control. Awesome features (once figured out).
Show more
Worked at first
This app was working fine for about a month, now it has completely stopped responding whenever I try to use it, I have done all the needless uninstalling and restarting until I have just given up on it, for a company selling fans with filters for $400 your app is not very good at all.
It’s currently still saying it’s 18c whenever I press a button it doesn’t respond I have to turn the fan and adjust by the remote lucky comes with one but I didn’t pay as much I did for a fancy fan with wifi to not be able to use the wifi. it also took a lot of restarting and trying to connect it to the wifi and to sync up with my Airrounder connect that I had to keep doing it for 30 minutes before it finally connected.
When it was working there is a lot of input lag and the rotation button has to be pressed 3 times to stop it from rotating, and when you’re trying to get it in a nice position that can get really annoying having to keep pressing button hoping it will work and stop where you want it.
The set temperature as shuts the entire device down it gets to the temperature you set it too which is very annoying cause if you set it to 22c and it gets to that temp in let’s say 10 minutes and you would like to STAY WARM you’ll have to turn it on again.
It’s currently still saying it’s 18c whenever I press a button it doesn’t respond I have to turn the fan and adjust by the remote lucky comes with one but I didn’t pay as much I did for a fancy fan with wifi to not be able to use the wifi. it also took a lot of restarting and trying to connect it to the wifi and to sync up with my Airrounder connect that I had to keep doing it for 30 minutes before it finally connected.
When it was working there is a lot of input lag and the rotation button has to be pressed 3 times to stop it from rotating, and when you’re trying to get it in a nice position that can get really annoying having to keep pressing button hoping it will work and stop where you want it.
The set temperature as shuts the entire device down it gets to the temperature you set it too which is very annoying cause if you set it to 22c and it gets to that temp in let’s say 10 minutes and you would like to STAY WARM you’ll have to turn it on again.
Show more
Does not support dual band wifi router
More like 5ghz band is unsupported and this makes the app useless to those who uses a router (eg. Nest Wifi - Mesh router) that uses same SSID for dual bands. It is unable to connect to just 2.5ghz so keeps failing to pair device. My Dyson app doesn’t have this issue. Dunno if this can be fixed by dev but since phone control is one of the biggest reason I purchased your product, it is a huge let down.
Show more
Cannot turn off or remove start up message
There is no setting to remove the start up screen telling us about voice assistant via alexa or google. I have turned off notifications but it still shows up whenever I start the app. This is very unnecessasry and forcing us to read the message every time. Very annoying and definitely poor user experience!
Show more
Now compatible with Google Assistant
Excellent app. The most recent update has added Google Assistant compatibility. Voice commands now allow the Breville Air Active 3D Connect Air Circulator to turn on/off, adjust speed settings and timer function. However, fan oscillation doesn’t appear to respond to voice commands yet.