Good
No dark mode theme
Frustrating
Connection issues… worked through troubleshooting and tried inumerous variations of setting on modem, phone, app and unit I was trying to connect. Nothing worked. It shouldn’t be this difficult.
Account required
I am not opening an account and giving my data away just to use a fan. Do you have any open access to the documentation of the bluetooth protocol in my fan so I can control it without being spied upon? Thank you
Ad notification spam
I installed this app to control my Breville fan/heater, not be advertised to!
Smart dry
Doesn’t connect to the app
Connection issues
Woke up after having nightglow air purifier in sleep mode to find it has disconnected itself from the internet and no longer wants to reconnect to wifi or Bluetooth, please fix this. Also app UI is super sluggish. (Wifi is working for everything else except loading things on the Breville app)
Just tuya/smart life app
If you already have the Smart Life or Tuya app, save yourself the hassle of creating a new account etc and just use that. It’s literally a rebrand of that.
Works well. Fast and responsive and gives a few extra features like muting buttons and turning lights off for dark rooms. Fonts are a bit wacky but who cares.
App doesn’t play nicely with passwords suggest or password managers.
Works well. Fast and responsive and gives a few extra features like muting buttons and turning lights off for dark rooms. Fonts are a bit wacky but who cares.
App doesn’t play nicely with passwords suggest or password managers.
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Will not connect
Brand new Smart Air Viral Protect Max will not connect to wifi or Bluetooth. I have been trying for an hour and it fails every time.
The instruction booklet says to select “auto scan” but that option does not exist in the app.
The booklet then gives directions on how to manually add via “AP mode”. That option also does not exist in the app.
Tried to connect via Bluetooth because the manual says “pairing is quick with no extra prompts”. But it is not quick because it does not show up on any of our devices.
The manual says “refer to the QuickStart guide in the box” but there is no such guide in the box.
Not only does the app/ purifier not work, but the instructions are infuriatingly inaccurate, incomplete and misleading.
The instruction booklet says to select “auto scan” but that option does not exist in the app.
The booklet then gives directions on how to manually add via “AP mode”. That option also does not exist in the app.
Tried to connect via Bluetooth because the manual says “pairing is quick with no extra prompts”. But it is not quick because it does not show up on any of our devices.
The manual says “refer to the QuickStart guide in the box” but there is no such guide in the box.
Not only does the app/ purifier not work, but the instructions are infuriatingly inaccurate, incomplete and misleading.
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Nothing works
Literally nothing works very page is an error code. Everything doesn’t ducking work it’s so annoying there’s no service no help and none of the help buttons in the app work I can’t even get into the area to add devices
Spyware
Requires always on location just to pair a device. Also requires your wifi password and other personal information just to simply use the device you paid for.
Wifi interruption causes loss of automation data
There is a known issue of it (for some bizarre reason) only supporting 2.4ghz wifi, which is easy to work around by temporarily disabling 5ghz when you first connect.
However, worse is that if you have a wifi interruption (eg power outage, or a kid/cat turns it off) then any work you’ve done to set up automation is lost. It seems the only way to get the device back online is to delete and re-add it, and then you need to set up any automation schedules manually again, you can’t replace the old device definition with the new one.
Lots of automation in our house, never seen an issue like this elsewhere, but seems like an easy fix if they care
However, worse is that if you have a wifi interruption (eg power outage, or a kid/cat turns it off) then any work you’ve done to set up automation is lost. It seems the only way to get the device back online is to delete and re-add it, and then you need to set up any automation schedules manually again, you can’t replace the old device definition with the new one.
Lots of automation in our house, never seen an issue like this elsewhere, but seems like an easy fix if they care
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App totally broken
Requires an account to use the app. But signup process is completely broken, app crashes once you get to step of setting a password. Completely unusable.
Frustratingly buggy
I had to turn off my 5ghz router band before the device would connect. (Like someone else said - maybe include specific band instructions from the start.) Did so, tested the use, set up automation, awesome.
Turned 5ghz back on because my tv needs it - and now Home Connect can’t find the device. ‘
WHY??? I don’t have band steering on, the networks have different names and passwords, the phone is on the same network as the device, why is there an issue??
After turning 5ghz off again (not a fix on its own), deleting device and reconnecting again, I can now operate the device through the app - but the ‘scenes’ can’t see the device that I am literally operating through the app, so there’s no automation available.
Useless, buggy, garbage. I only bought the device for the connectivity and automation but I won’t be buying breville again. What a waste of money.
Turned 5ghz back on because my tv needs it - and now Home Connect can’t find the device. ‘
WHY??? I don’t have band steering on, the networks have different names and passwords, the phone is on the same network as the device, why is there an issue??
After turning 5ghz off again (not a fix on its own), deleting device and reconnecting again, I can now operate the device through the app - but the ‘scenes’ can’t see the device that I am literally operating through the app, so there’s no automation available.
Useless, buggy, garbage. I only bought the device for the connectivity and automation but I won’t be buying breville again. What a waste of money.
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App not up to date
The app asks you to press the reset button. It does not exist in the appliance! Not good.
Great app except in timer cannot set turn off
With the breville home humidifier you can set a time for system to turn on but you cannot set a turn off time it will just run till it is full of water to empty out I would love the app developers to put this feature in for setting days to come off for say between 30 min to a few hours when needed Other wise a great product
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Set up takes too long
Who knows if the app is good, set up took forever and I gave up
Do not try do unless you have a good amount of time to spare
Do not try do unless you have a good amount of time to spare
Always a Pain to Connect / Reconnect Wi-Fi
It’s always a pain when I use a different Wi-Fi router, a new iphone or a new Breville device. The user guide has confusing button names for On/Off, Reset, Wi-Fi. Nowadays, all routers and iphones switch automatically between 5GHz and 2.4GHz Wi-Fi. it every router allows you to disable 5GHz. The Wi-Fi manual is still so outdated that it doesn’t mentioned that keeping 5GHz WiFi on will reduce the chance of success to 0%. The Wi-Fi chip in the 3D Circulator always complains that the Wi-Fi signal is weak even though its next to the router. Why can’t Breville update the online manual?
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Below breville standard
Buggy app. Unreliable software that detracts from the hardware experience.
You can tell the software group is not up to the same standard as the hardware group.
You can tell the software group is not up to the same standard as the hardware group.
UI atrocious
The AirRounder user interface prioritises aesthetics instead of functionality. Frustrating to use and get any form of specific control from the unit or smart home system - feels like a beta version and not in a good way
Wifi capability
Tried for a long time to connect my equipment to wifi but have been unsuccessful. While I attempt to manual enter wifi details it times out. Not be able to select wifi automatically make this app complicated and not user friendly. The app becomes useless.