Denied modification of booking
We reached one hour ago, and the hotel asked us to talk to customer support and change the booking officially through the app. The customer support didn't pick up calls first few times and wasted time. When they picked up, they lied saying there was no way to modify, which ideally should be very easy for them. After some more time waste since it was 5.01, they said now they can't prepone it to 5 because it is already past it, gave no solution and made us wait 1 hour when room was anyways available. Very bad support.
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Worst App Policy & Customer Service
Very disappointing experience with Brevistay. I booked a hotel through their platform but had to cancel it shortly after because I found a better option nearby. Even though I never checked in or used the booking, they refused to provide any refund, hiding behind their cancellation policy.
Customer support was unhelpful and showed no willingness to consider my genuine situation. A company that values its customers should be more flexible instead of strictly relying on policies in every case.
This was my first and last booking with Brevistay. I won’t be using their service again, and I wouldn’t recommend it to anyone looking for a customer-friendly booking platform.
Customer support was unhelpful and showed no willingness to consider my genuine situation. A company that values its customers should be more flexible instead of strictly relying on policies in every case.
This was my first and last booking with Brevistay. I won’t be using their service again, and I wouldn’t recommend it to anyone looking for a customer-friendly booking platform.
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Disappointment with Misleading Diwali Cashback Offer
I am quite disappointed with the way your platform structures its offers. You advertise a “Diwali offer of 50% off up to ₹1000 cashback”, but in reality, only 10% of the booking amount can be adjusted against the cashback. On top of that, the cashback validity is limited to just 30 days.
Frankly, this feels misleading. What’s the point of offering cashback if it cannot be fully utilized or has such a short validity? Do you expect customers to keep making repeated bookings just to use up the cashback?
This kind of marketing practice gives a very poor impression of your platform. I would not recommend Brevistay to anyone based on this experience.
Frankly, this feels misleading. What’s the point of offering cashback if it cannot be fully utilized or has such a short validity? Do you expect customers to keep making repeated bookings just to use up the cashback?
This kind of marketing practice gives a very poor impression of your platform. I would not recommend Brevistay to anyone based on this experience.
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Pathetic customer service
I recently booked the room but i haven’t checked in because they don’t have any customer support representative as per one of the employee from brevistay she confirmed they only have one person available as they dis not have any booking may be because of worst customer experience. Because my booking was done by my friend by mistake on his name i called immediately on customer care but haven’t got any proper update and they kept me in hold and disconnected the call request for call back many time sine the booking was made but haven’t received any call,message, email from any buddy from the team later on i came to know that they only have one person in the night because they don’t have call’s so I canceled the booking now they are saying the refund is not possible because booking was canceled after 15 minutes Dude are you business or joke..
I wont suggest any buddy to have booking with this aap they are scammers.
I wont suggest any buddy to have booking with this aap they are scammers.
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Worst app like all
I had book 3 days back and the check-in day the hotel management denied to check in due to room unavailability. What rubbish that was ? 3 days before confirmation denied. This is the misguided attempt. When i confirm your booking through app u goes to the hotel and they deny for the same after these scenarios u dint have option and choice to stay. Only one option to be there go offline in same where u r standing and book on higher price. Thats it , that the trap.
Very disappointed as expected…. 😀😀😀
Very disappointed as expected…. 😀😀😀
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