BrickHouse TrackView User Reviews

Name: BrickHouse TrackView
Rating: 2.1 (61 reviews)

BrickHouse TrackView

BrickHouse Electronics LLC

🔧 Utilities

Customer Experience

Positive experience15.4% of reviews

Neutral7.7% of reviews

Negative experience76.9% of reviews

~ Based on 52 written reviews from the US App Store.

Is BrickHouse TrackView Safe?

BrickHouse TrackView does not appear safe based on available data. AppsHunter Safety Score for BrickHouse TrackView is 49/100.

This assessment is based on 61 user ratings, with an App Store average of 2.1/5.

Safety Analysis

19.7% of ratings point to a safe experience

8.2% of ratings suggest some concerns

72.1% of ratings point to a risky experience

~ Based on 61 App Store ratings for BrickHouse TrackView.

Is BrickHouse TrackView Legit?

BrickHouse TrackView is no longer available in the App Store. AppsHunter Legitimacy Score for BrickHouse TrackView is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Please Update the App

The App hasn't been updated in 4 years. Needs an update with new features. Notifications are slow to respond so that gives you a false location.

bkgantt

2 years ago

Very very limited

Love the Nano GPS device but cannot stand the severe limitations of this app. It has loads of potential but lacks in almost every area. Case in point, geocircle setting. It is almost impossible to set them on the app. Simple idea. Have a feature where I cap tap on a button that sets a geocircle right were my car is parked. That way I can monitor it wherever I park it..sayyyyyy the airport parking lot??? Hmmmm think outside this very small box!

DavidDoubleU2

3 years ago

Used to work

Now it does nothing but crashes! What the heck, how can you go from working to a non-working state in a production release? This is beyond frustrating! I am on the latest iOS and the app used to work. After updating it, nothing, just a black screen and it exits!

Update: September 9, 2021 - app still won’t open! Need to find another company with stuff that actually work!

ionic30

5 years ago

Response from developer

I'm sorry you experienced these bugs in our app. A fix was released and the issue has since been resolved. If you need any help, you can find our phone number, live chat, and email assistance at https://www.brickhousesecurity.com/support/.

Many years faithful

I have used Brickhouse security TrackView for 10+ years.

Make adjustments on desktop. Period

Use phone for tracking, mostly.

I have two of the devices and what really Ed makes this work is the built in SIM card.

Uses both GPS & cell. Especially handy for stealth. If no gps signal it (they) uses cell tower triangulation.
4* because 1. Desktop is a little quirky but you need the eggs.
2. Cannot manipulate settings on phone.

I have my original tracker hardwired because of a short, small battery life. But new devices easily go 2 weeks.

DRRICK308

5 years ago

Features

What happened to the “Locate Now” feature?
I got a new phone and the transfer caused an app update……and now there are FEWER features available. Swiping up the menu now only shows “Breadcrumbs”. Locate Now is gone.

10 (ten) year customer

5 years ago

Response from developer

We're sorry for the inconvenience. Please call us so we can resolve this issue. You can reach us at 800-654-7966 during weekdays from 10 am to 7 pm EST.

Tracking

I use Brickhouse and TrackView and I have for years in my business. It definitely Does the job with accurate tracking however you do hVe to use the desk top to download certain date but as far as GPS tracking it’s great

realagrevated

6 years ago

Hardware and price are great, software - needs work.

Software is very buggy. It freezes up a lot. Especially whenever apple does a software update. Geofencing still isn’t available (so it says).

Chicken n grits

6 years ago

Response from developer

Hi, sorry for the inconvenience. Please try clearing the cache or reinstalling the app. In case the issue persists, kindly send us a message at customerservice@brickhousesecurity.com along with the contact details so that we check this.

Complete waste of time

This app does not now and has never worked. When you go to hit refresh, it makes you choose a device even though you have already chosen a device - refresh again and it still goes to the device list and makes you choose a device. It does not accurately tell you where the device is located currently. If you click on the device in the app, it says error while retrieving device details please try again. It was showing my device as being fully 20 miles away from where it actually was. Completely unreliable and full of bugs. Don’t even waste your time downloading.

Scrapper55

6 years ago

Response from developer

Thanks for the honest review and sorry for the negative experience with our app. We have fixed the app issues since and it should be working fine now. Can you send us a message at customerservice@brickhousesecurity.com, please? If you give us a chance, we intend to make things right. Thank you!

Works great!

Thanks!

todd999

6 years ago

Inoperable

Currently crashes upon opening on my iPhone 7+.

livewire908

7 years ago

RetltSc

App needs an update! It freezes up all the time and does not work well on my I Pad.

Retltsc

7 years ago

Broken update.

Every since the update, you can not refresh to app to find out where the GPS is now. Once you log in, that’s the only location you will have. Please revert back to the old platform where there is a refresh/locate now button.

bkgantt

7 years ago

Doesn’t work crap

When they updated the app it messed it all up use to work just fine before the update now crap str8 crap canceling subscription

spolkkkkmdmud

7 years ago

Not functioning

This app has not functioned in approximately 2 months. This does not permit me to use my device correctly. Contacted customer service and I was informed that there was an issue and that I just needed to use to web address. This was a major selling point for me and now it doesn’t work and for some reason they can not or will not fix it.

DO NOT GET PRODUCTS FROM THEM UNTIL IT IS FIXED!

Elongoalie

7 years ago

Response from developer

Hi Elongoalie, thanks for the honest review. We’re sorry you had a bad experience. The app had a bug issue that has since been fixed. Can you send us a message at customerservice@brickhousesecurity.com? If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Thank you!

Much better

Finally working! Able to see up to date locations, just has been a hassle getting to this point.

Dehziii

7 years ago

09/27/2019 updated is the worst

This update is missing refresh button feature. Making the application worthless

scooterdeal

7 years ago

App Update Crashed

3 weeks prior the APP worked
Now Nothing can’t see details or current location and the breadcrumbs don’t function correct. Either fix or go back to prior 1.4 ver

skywarn223

7 years ago

Older version worked fine

Newest updates have made things worse. I get a totally black screen half the time upon opening the app, even have tried opening it several times in a row with no luck. Please fix this app so I can actually use it or provide a rebate since it isn’t working half the time.

JJWS69

7 years ago

Response from developer

Hi JJWS69! We're sorry you had a negative experience though we're happy to announce that the app issues have been fixed. Can you send us an email at customerservice@brickhousesecurity.com, please? We'll be happy to turn this negative experience into a positive one!

Not bad but needs a refresh button in iPhone version

It’s basic but you need to use desktop version to set up your various alerts and geofences and to do most things. For strictly tracking the biggest issue is that there is no visible refresh button on the iPhone version. It’s there on an iPad. Either add it or auto refresh because right now it requires a logout and re login to refresh the current location of the tracker.

edftgffhj

7 years ago

Response from developer

Thanks for your feedback, it helps us get better. We have updated the app since and with the newest version, you won't need the refresh button. Now, locations automatically update whenever there is a tracker activity! We'd love to discuss this further with you. Please call us at 800-654-7966 to know more.

Worst

Total total total crap. It’s been a week and the app is useless after being “ updated” it’s as if they didn’t test the update. They still charged for service even with no ability to track

dont update app it wont work

7 years ago

Response from developer

We're sorry for the inconvenience. Although this was posted a while back, we'd love the chance to better understand what happened and get a resolution for you. Would you please share a few more details so we can reach out to assist? You can contact us by phone, chat, or email here - https://www.brickhousesecurity.com/support/. Thank you!