Love it!
The installation of the App and its use is very easy!
Easy set up
Nice and fast
Needs Improvement
Two immediate features this software needs is the ability to turn schedules on and off rather than remove and then add the schedule again later. There needs to be a way to change the order of the schedules in the list. As best I can tell they stay in the order they are added.
It does not work
Brightlayer app does not have a ev charger category. So it is useless! It does not work and online resources are terrible and not accurate!
Works great when it works
When it works it works. I seem to have to factory reset and reinstall every month and a half to be able to control remotely with the app
Terrible product, terrible reliability
I hate this software and the products it interfaces with. I have never hated a product enough to write a review. If their cloud service goes down, so does your ability to interface with the products through the app. The support is terrible, their customer service is pathetic. If you’re downloading this app because you bought a corresponding product, return it. You’ll only face poor availability, terrible interfacing experiences, and be backed by a mediocre support team.
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switch
works
Schedule missing
Update: extremely quick response and update to my schedule missing issue. I emailed support and received a quick response explaining that they were aware and in process of fixing. Later that day the app was updated and working fine.
Original post: App worked great for years. Last light WiFi switch did not turn on lights. Noticed schedule was missing. Was going to create a new one and the old one showed up. Same issue this morning (12/18/2025). The response from the developer on previous posts state it was fixed on December 2nd. I am running the latest version of the app and it is still deleting schedules.
Original post: App worked great for years. Last light WiFi switch did not turn on lights. Noticed schedule was missing. Was going to create a new one and the old one showed up. Same issue this morning (12/18/2025). The response from the developer on previous posts state it was fixed on December 2nd. I am running the latest version of the app and it is still deleting schedules.
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Broken app and pairing process
This app is terrible. The pairing process stalls out after connecting the device to WiFi. For 50 bucks a switch it should work seamlessly considering we are in 2025. Goes through the WiFi set up process, gives a yellow flash on the switch and the app stalls out, giving a “Oops, something went wrong try again later” error. I would like a response to this review.
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Broken app and pairing process
This app is terrible. The pairing process stalls out after connecting the device to WiFi. For 50 bucks a switch it should work seamlessly considering we are in 2025.
Schedule missing
App worked great for years. Last light WiFi switch did not turn on lights. Noticed schedule was missing. Was going to create a new one and the old one showed up. Same issue this morning (12/18/2025). The response from the developer on previous posts state it was fixed on December 2nd. I am running the latest version of the app and it is still deleting schedules.
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Schedules not working anymore
Not sure when I did the latest update but the app lost my scheduled light on/off times. I create a new schedule and they disappear when I close and reopen the app. Very frustrating.
Unreliable Switches and App
This is so inconsistent. I have three schedules for switches to turn on and off, but lately when I go into the app it tells me I have no schedules. It invites me to add a schedule, then a few clicks later, the old schedules somehow reappear. Needless to say, those schedules are not being followed.
This might also be the fault of the Eaton switches paired with the app. They are notorious for losing their WiFi connection, unlike other devices I have in my house. Another source of frustration.
Whichever it is, avoid Eaton switches and the Brightlayer app that they operate with. There are more reliable switches out there.
This might also be the fault of the Eaton switches paired with the app. They are notorious for losing their WiFi connection, unlike other devices I have in my house. Another source of frustration.
Whichever it is, avoid Eaton switches and the Brightlayer app that they operate with. There are more reliable switches out there.
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Very confusing
I set up Christmas lights, I named them Christmas lights. I set a schedule and it never turned the Christmas lights on. I look at the app and it shows one device is on, which is the Christmas lights. Then I look at the Christmas lights icon and it shows them off. I set a second schedule titled “holiday lights“ because my first schedule went away. The schedules keep being deleted. This app needs to go into rework and redesign the entire user interface.
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No option to add EV Charger
Don’t see the option to add an EV charger
Poor function with app
Purchased two dimmer switches, neither of them will connect to my network. Verified all requirements are met, connected to the app following the directions, gets all the way to wifi network and won’t connect! Will not be buying any more. Very disappointed!!!
Difficulty staying connected
I had 7 dimmers installed by a professional electrician. Would not stay connected to Orbi WiFi 6. Kept having to reset the router every 3 weeks or reset the dimmers. Upgraded WiFi to Eero 7. Same issues. Such a pain.
Lacks Key Features and Funtionality
The scheduler function lacks functionality. The scheduler should have an “if - then” feature, and other boolean functions to be remotely useful. The scheduler is also lacking clear definition for the action that you want to schedule. Also no way of determining or confirming that the smart switch is time of day is accurate. The light controlled by the smart switch doesn’t turn off when schedules. I wouldn’t recommend this app or smart switch. Nor would I buy another smart switch. Better off paying more for a device that has a hub controller.
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Awful Garbage!!!
I paid over $300 for a wifi breaker specifically to provide remote control and monitoring. As of last month they're removed all remote capabilities from the app. So my $300 breaker is now an expensive paperweight. Never again!
Does not support my EV charger
It’s horrible my EV charger just blinks red now and the app doesn’t even have a EV selection
