Brightspeed as a company is trash.
My account was bought from Centurylink/Lumen. Granted I know that Centurylink had their issues, but Brightspeed has been by far worse.
Their customer service is contracted overseas and mgmt does not give them updates the information to do their jobs, so whenever a customer calls if it’s relative to something relevant to any updates that they need, customer service will not have the information.
Brightspeed lacks transparency. They will gladly take your money, but to get accurate updates regarding fiber optic you will need to call your electricity company and ask for the permitting manager, because Brightspeed will not provide you any updates or honesty.
Their customer service is contracted overseas and mgmt does not give them updates the information to do their jobs, so whenever a customer calls if it’s relative to something relevant to any updates that they need, customer service will not have the information.
Brightspeed lacks transparency. They will gladly take your money, but to get accurate updates regarding fiber optic you will need to call your electricity company and ask for the permitting manager, because Brightspeed will not provide you any updates or honesty.
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Worst app ever
Seldom works Whenit does it mostly shuffles you off to their web site. Trying to find anything sends you cycling through where you’re been before. Total waste of time. For a technology company this is disgraceful. Their phone support is worse. Wish I had another option for internet provider.
App
Worst app in existence. Website directs you to the app. App directs you to the website. Both crash. Can’t access account on either one. Terrible. Comcast is the sewer but better than this.
Worse customer service in the industry
When it works it is good, however if you have an issue with service it takes weeks to months to get a technician out.
No one on the phone can help you. They pick random dates and then a technician doesn’t even bother to call you or show up. They say that there are none available but if you call and act like a new customer, they will have someone available for install the same week.
No one on the phone can help you. They pick random dates and then a technician doesn’t even bother to call you or show up. They say that there are none available but if you call and act like a new customer, they will have someone available for install the same week.
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Never works
It always needs updating and then won’t open. I have held an account with Brightspeed for 9 months and never been able to change a WiFi password on any of the 3 apps required for one account. Really terrible setup they have.
Worst company AVOID
There is not room enough to state all the issues. I have no choice since they are the only fiber optic service available. My recent upgrade has not increased my speed at all. I get emails stating here is July bill after the bill due date has passed. Or I get no bills and my account shows no billing data or payment history. If someone calls my home phone it doesn’t ring but goes directly to some voice mail box I can’t access nor turn off. Internet and home phone go out all the time. Call them and you will lose an hour or two of your life while they tell you things that are flat out wrong, like we have to migrate you off copper when you are already on fiber. Insanity to do business with.
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I can’t get into the app
Every time I log into the app I get kicked out as soon as it fully loads. Can someone please explain what’s happening. I have deleted the app and redownloaded it to try and fix it but it still won’t work. I need some helpful information
Terrible service!!
Terrible service and customer service takes forever!! You’ll be on hold for hours and they’ll hang up on you. They’ll also charge you for service they failed to provide and not reimburse you.
Why two apps?
Don’t understand why bright speed has two different apps? It exemplifies how disorganized the company is. When the fiber high speed is running it is smooth and fast and the fiber modems they provide work well. But when there is a problem or an outage you will get very little help. On the three to four occasions I’ve experienced an outage it took
Me hours and days to actually talk to a person who could resolve the issue.
Me hours and days to actually talk to a person who could resolve the issue.
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Unresponsive
Every time I open the app I get to the home screen and it closes itself before I can access any of the mobile services
Frozen after I enter log in info
I can't get into the app because as soon as I input my log in information and press "sign in" the screen freezes. I've tried multiple times and have also deleted and reinstalled the app with no change. When I go to the full website, it says I HAVE to use the app in order to check certain settings & check the other devices connected to my WiFi. That is RIDICULOUS since I can't even get in the app.
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Never works
Very frustrating as I would like to change my WIFI name and password and using this app is supposedly the only to do that. I’ve been trying and checking for an update for my months.
Terrible app, runs you in circles.
App is a front end for their website. It doesn’t offer anything more than you can get in a browser and doesn’t work properly. The app even tells you to download the app WHILE YOU’RE USING IT. Chat with technical support is terrible too. Avoid.
Service
It’s sad to pay for service you don’t have. Been without service for 10 days.
Poor setup. And customer service
Bad experience
VERY FRUSTRATING
This whole system is terrible since the upgrade to fiber cable. The tech couldn’t connect to an open outlet so we have our keep our basement light on. We thought he’d be back but hasn’t been. We immediately had issues with intermittent connection and now it’s been out entirely for two days. I’ve had a hard time connecting with my phone and I’m using data. Accessing the website is giving me the runaround of having to log in multiple times and then not accepting my account number. I downloaded the app and that wasn’t any better. The outage troubleshooter isn’t working right. All around horrible service!!!!!!!
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Avoid this company if you can
My review is this company is garbage. I have had the worst experience possible and I don’t understand how they are still in business. Repairs to my home were literally done with trash bags and duct tape. I’m currently going on a month with no internet (still paying for it though, they won’t give you a break). When I called last time, they told me I was in an outage while other people on my property had no internet problems. The earliest they could get me in was a month from the call. I’m 3 days away from that appointment and I got a message from them to let me know my appointment is actually a month and a half away now. But I have to be home all day and continue paying for the service.
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App does not work. Website freezes and lags like crazy!
How do you think we are supposed to pay our bill when the website freezes and lags? The app does not work?
Bridget
Internet down daily. On and off constantly.
They are thieves
They charged me $253 for the month of March 103 of it they stole off my credit card
They even have another payment processing another illegal transaction going towards my credit card.
This is my third time this year, having a major problem with them. Do not download. Do not give them any info credit card or auto payment.
They will just take more money from you
They even have another payment processing another illegal transaction going towards my credit card.
This is my third time this year, having a major problem with them. Do not download. Do not give them any info credit card or auto payment.
They will just take more money from you
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