Brightspeed as a company is trash.
My account was bought from Centurylink/Lumen. Granted I know that Centurylink had their issues, but Brightspeed has been by far worse.
Their customer service is contracted overseas and mgmt does not give them updates the information to do their jobs, so whenever a customer calls if it’s relative to something relevant to any updates that they need, customer service will not have the information.
Brightspeed lacks transparency. They will gladly take your money, but to get accurate updates regarding fiber optic you will need to call your electricity company and ask for the permitting manager, because Brightspeed will not provide you any updates or honesty.
Their customer service is contracted overseas and mgmt does not give them updates the information to do their jobs, so whenever a customer calls if it’s relative to something relevant to any updates that they need, customer service will not have the information.
Brightspeed lacks transparency. They will gladly take your money, but to get accurate updates regarding fiber optic you will need to call your electricity company and ask for the permitting manager, because Brightspeed will not provide you any updates or honesty.
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Worst app ever
Seldom works Whenit does it mostly shuffles you off to their web site. Trying to find anything sends you cycling through where you’re been before. Total waste of time. For a technology company this is disgraceful. Their phone support is worse. Wish I had another option for internet provider.
App
Worst app in existence. Website directs you to the app. App directs you to the website. Both crash. Can’t access account on either one. Terrible. Comcast is the sewer but better than this.
Worse customer service in the industry
When it works it is good, however if you have an issue with service it takes weeks to months to get a technician out.
No one on the phone can help you. They pick random dates and then a technician doesn’t even bother to call you or show up. They say that there are none available but if you call and act like a new customer, they will have someone available for install the same week.
No one on the phone can help you. They pick random dates and then a technician doesn’t even bother to call you or show up. They say that there are none available but if you call and act like a new customer, they will have someone available for install the same week.
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Never works
It always needs updating and then won’t open. I have held an account with Brightspeed for 9 months and never been able to change a WiFi password on any of the 3 apps required for one account. Really terrible setup they have.
