Can’t sign in
Loading sign just spins and spins, can’t access at all. Nothing from this company seems to work.
Run away from this company
The service is garbage- can barely handle watching a Netflix movie. Takes 10 minutes for a website to load. Don’t even think about trying to connect more than one device at a time, it’ll crash your service.
Customer support is nonexistent. My service has been out for a week. I called multiple times, used the chat several times, 99% of the time, there is no answer at all. The one time they did answer, they jerked me around and repeatedly asked me the same question I had answered several times. I finally had enough and told them to cancel my service. At which point they continued to ask the same questions until I got angry and cussed them out. At that point, they closed the chat with no resolution. Stay away from this company. Nothing but a headache.
Customer support is nonexistent. My service has been out for a week. I called multiple times, used the chat several times, 99% of the time, there is no answer at all. The one time they did answer, they jerked me around and repeatedly asked me the same question I had answered several times. I finally had enough and told them to cancel my service. At which point they continued to ask the same questions until I got angry and cussed them out. At that point, they closed the chat with no resolution. Stay away from this company. Nothing but a headache.
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Poor Payment Options
I Just Want to Pay my Bill online At this Point , Like Why is it So hard to just pay my Bill online .. I tried every option they provided and none of them are available, like Get it TOGETHER …I Work From Home and I honestly don’t have the time to be Missing work because I can’t pay my WiFi bill when I need To .Just Pleaseeee Get it together because I have no choice but stick with y’all because of the area I’m in 😑😑
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Service / Communication
I have been trying to get Brightspeed service for 5-6months. We started our journey in October, I’ve been told they needed to bury wires because the house is a new build. Okay that’s understandable, however, they would send a tech out (to install my modem, not to bury any wires. Then, cancelled my account (2x and my fiancées once). Yesterday I was told again someone would be out to help install the wires, although, I rebutted that I actually reached out to a different company and they came out within 3 days. So as I sat and waited all day and night for someone to come out they never did and nobody has contacted me with updates. This “company” seems to be very sketchy as well as very unreliable, unprofessional and has shown high signs of distrust by not providing a service they’ve repeatedly stated they would offer. They only nice thing is that the calls are “recorded” so hopefully there’s some evidence to what I’m stating. Very very disappointing, honestly!
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Not Usable
Can’t even log in, just delete it from the App Store. I signed on to my account online and it directed me to the Wi-Fi app, which says I don’t have an account, and can’t get past the email address login screen. It just keeps loading, circle of death, and does absolutely nothing. Useless.
