Century Link? Be Very Careful
I signed on only a little over two months ago. It took forever to get someone to the apartment.
When he arrived it took almost 3 hours to take the modem and ‘set it up.’
He must’ve been paid by the hour.
It worked 1 month and then stopped and hasn’t restarted since. I have called many times but they have very few agents and have waited more than six hours total.
What is annoying? No agent service Sat afternoon or all day Sunday. I work 12hrs/day 6 days a week, and of course my day off? SUNDAY!!
Worse? On Any day of the week if you’ve been waiting to get on the phone 3 hrs to talk to an agent - at 9:pm my time everyone waiting just gets dropped!!!
Now I have a my second bill of $168 to pay and they sent a non-payment of a bill to the credit companies…& I STILL haven’t had internet service for 2 months this Thursday!!
I can’t use my laptop to pay them. I think they are Not an American company.
I do not know how to even pay them. The closest physical site is 100+ miles away!!! ????
When he arrived it took almost 3 hours to take the modem and ‘set it up.’
He must’ve been paid by the hour.
It worked 1 month and then stopped and hasn’t restarted since. I have called many times but they have very few agents and have waited more than six hours total.
What is annoying? No agent service Sat afternoon or all day Sunday. I work 12hrs/day 6 days a week, and of course my day off? SUNDAY!!
Worse? On Any day of the week if you’ve been waiting to get on the phone 3 hrs to talk to an agent - at 9:pm my time everyone waiting just gets dropped!!!
Now I have a my second bill of $168 to pay and they sent a non-payment of a bill to the credit companies…& I STILL haven’t had internet service for 2 months this Thursday!!
I can’t use my laptop to pay them. I think they are Not an American company.
I do not know how to even pay them. The closest physical site is 100+ miles away!!! ????
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Service ?
Without internet since 9/26 still waiting for repair . Can’t get credit for downtime until repair is completed.
Mal servicio
Pésimo servicio al cliente
Frustrating
Epic frustration trying to get it working
Centurylink is terrible
I have had so many problems with centurylink, they do not deserve your money. They didn’t show up to two appointments to set up my wifi without saying anything. Now after two months without wifi I finally was able to get it all setup and now it is unable to do a “final configuration” of my modem although my internet works on some of my other devices. I have been cursed with centurylink being the only available internet provider in my area because they are the most difficult company in the world to work with. Their customer support lines are useless and the customer support workers are rude and not helpful. Pick another provider if you can.
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