No service for a week
Every day for a whole week we learn that the outage will be fixed tomorrow. Tomorrow comes and the outage is not resolved. No one to talk to and it’s painfully clear that this company doesn’t care about my business. I’ve been a customer for thirty years but no longer.
Poor service
My service has not worked for months
Very unsatisfied
Very unsatisfied
Bad service
I was whit our service for two weeks they say the will send somone, no one came lost 2 Day of work
Unreliable Service
We have lost service for a week or more three times this year! So I am discontinuing land line service since I cannot rely on it.
New Customer, Extremely Disappointing Experience
I am a brand-new CenturyLink customer as of this week, and unfortunately, the experience has been incredibly frustrating.
An existing account was transferred to me, and I have now called customer service eight times and used the online chat at least 12 times trying to resolve what should be a very simple issue: resetting the password on my modem. Despite spending hours trying to get help, the issue is still not resolved.
The app has been no better and has only added to the frustration. Each time I contact CenturyLink, I seem to start over with someone new, with no clear ownership of the problem or path to resolution.
As a new customer, this has been extremely discouraging. I expected a basic level of customer service and technical support, especially for something as routine as accessing and resetting equipment. After this many calls and chats without a resolution, CenturyLink seriously needs to reevaluate the customer experience and support it provides.
An existing account was transferred to me, and I have now called customer service eight times and used the online chat at least 12 times trying to resolve what should be a very simple issue: resetting the password on my modem. Despite spending hours trying to get help, the issue is still not resolved.
The app has been no better and has only added to the frustration. Each time I contact CenturyLink, I seem to start over with someone new, with no clear ownership of the problem or path to resolution.
As a new customer, this has been extremely discouraging. I expected a basic level of customer service and technical support, especially for something as routine as accessing and resetting equipment. After this many calls and chats without a resolution, CenturyLink seriously needs to reevaluate the customer experience and support it provides.
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