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My CenturyLink

My CenturyLink

by CenturyLink, Inc

138K ratings
330 reviews
📊 Productivity
Free

Details

Released
February 17, 2016
Updated
October 30, 2026

Features

Developer

CenturyLink, Inc
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My CenturyLink screenshot #1 for iPhone
My CenturyLink screenshot #2 for iPhone
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My CenturyLink screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
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About

Manage your account and services in one convenient place. Easily connect new service, view and pay bills, check your services, and get personalized alerts for orders or service interruptions. Offers additional features for Secure WiFi customers, including parental controls and internet pausing.

✓Modem self-install
✓Bill payment management
✓Service status checks
✓Internet speed upgrades
✓Personalized alerts
✓Parental controls (Secure WiFi)
✓Internet pausing (Secure WiFi)
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What users say about My CenturyLink

Reviews of My CenturyLink are mostly negative: the Productivity app is rated 4.4/5 from 138K App Store ratings. What users like most: excellent customer service, fast internet speeds when working. Top complaints: frequent internet outages and connection issues, unreliable service. Summarized from real user reviews.

Positive things

  • ✨Excellent customer service
  • 🚀Fast internet speeds when working

Negative things

  • 🐛Frequent internet outages and connection issues
  • ❌Unreliable service
  • 🕰️Long wait times for technician appointments
  • 💸Billing issues and unexpected charges
  • 🤖Poor communication and unhelpful customer support
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+1

What's New in My CenturyLink

5.6.2

October 30, 2026

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes: • Minor updates and stability fixes. As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp

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User reviews

Most RecentHighest RatedLowest Rated

Internet connection

Reception having have issues with consistent internet connection.
KKkgoch

Terrible company

CenturyLink sold my service to AT&T. My internet broke and they wouldn’t fix it but still charged me a full months of service for only a few days of internet. This company hates their customers.

The app isn’t super helpful. Chat doesn’t load and they push you to self-service solutions that aren’t able to solve any problems.
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S2Somebody that I used to know 2

Customer Service FAIL

Good luck trying to talk to anyone!
JJules303-505

Consistently good

That says it all consistently good. I’ve been a customer for years and you’re just consistent before I got this Internet. I got the cable. you crash all the time never have to worry about this.
SSSnoderly Sonny

Internet

They say there is an outage and everyday it will be fixed by end of day. Day 3 now. No internet. Closing my account. They never correspond to me or notify me at all. AI customer service take 2 calls to get to a human to say the above
BBummerman71
See 325 more reviews

Developer apps

CenturyLink Security by McAfee
CenturyLink Security by McAfee

CenturyLink Security by McAfee

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(849)

Free
With Ads
CenturyLink Connected Voice
CenturyLink Connected Voice

by CenturyTel Service Group, LLC

📊 Productivity

(3)

Free
Lumen Cloud Communications
Lumen Cloud Communications

by CenturyTel Service Group, LLC

📊 Productivity

(3)

Free
Lumen Events
Lumen Events

by CenturyTel Service Group, LLC

💼 Business
Free
Connected Voice CenturyLink
Connected Voice CenturyLink

by CenturyTel Service Group, LLC

📊 Productivity
Free
See developer apps

User experience

🐞

Reported Bugs

2 issues

App login and account access problems

Bug

Inaccurate information displayed in the app

Bug
✨

Requested Features

3 requests

Improved app functionality and reliability

Feature

Better communication and transparency from the company

Feature

Faster resolution of service problems

Feature

FAQ

How do I connect my new service with My CenturyLink?

You can connect your new service quickly using the modem self-install feature within the My CenturyLink app. This allows for a convenient setup process without needing a technician.

Can I pay my bill through My CenturyLink?

Yes, the app allows you to view and manage your bill payments with convenience and ease. You can access your billing information directly within the application.

What are the benefits of Secure WiFi in My CenturyLink?

For Secure WiFi customers, the app offers parental controls to guard against inappropriate web content, the ability to pause and resume internet access for devices, and scheduling of online/offline times.

Does My CenturyLink offer support for service issues?

Yes, the app includes a Support section where you can troubleshoot or optimize your service through self-help tools and videos. You can also find contact information for further assistance.

How often is My CenturyLink updated?

The latest version of My CenturyLink is 5.6.2, last updated on October 30, 2026. Updates typically include new features, performance improvements, and bug fixes.

What devices are supported by My CenturyLink?

My CenturyLink is supported on iPhone and iPad devices. The app is designed to provide a seamless experience across these Apple platforms.

What is the age rating for My CenturyLink?

My CenturyLink has an age rating of 17+. This rating is based on the app's content and features, suggesting it is intended for mature users.

What do users like most about My CenturyLink?

Based on user reviews, customers frequently praise the app for excellent customer service and fast internet speeds when the service is functioning correctly.