Internet connection
Reception having have issues with consistent internet connection.
Terrible company
CenturyLink sold my service to AT&T. My internet broke and they wouldn’t fix it but still charged me a full months of service for only a few days of internet. This company hates their customers.
The app isn’t super helpful. Chat doesn’t load and they push you to self-service solutions that aren’t able to solve any problems.
The app isn’t super helpful. Chat doesn’t load and they push you to self-service solutions that aren’t able to solve any problems.
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Customer Service FAIL
Good luck trying to talk to anyone!
Consistently good
That says it all consistently good. I’ve been a customer for years and you’re just consistent before I got this Internet. I got the cable. you crash all the time never have to worry about this.
Internet
They say there is an outage and everyday it will be fixed by end of day. Day 3 now. No internet. Closing my account. They never correspond to me or notify me at all. AI customer service take 2 calls to get to a human to say the above
Horrible service and high pricing
We pay a lot monthly for constant buffering and high cost. I’d recommend not using.
Too many internet outages
Internet goes off line too often, at night or when we’re traveling which puts our security system & cameras off line & the modem needs to be rebooted (manually) when internet is back on line( but can’t be done if we’re out of town).
Century Link? Be Very Careful
I signed on only a little over two months ago. It took forever to get someone to the apartment.
When he arrived it took almost 3 hours to take the modem and ‘set it up.’
He must’ve been paid by the hour.
It worked 1 month and then stopped and hasn’t restarted since. I have called many times but they have very few agents and have waited more than six hours total.
What is annoying? No agent service Sat afternoon or all day Sunday. I work 12hrs/day 6 days a week, and of course my day off? SUNDAY!!
Worse? On Any day of the week if you’ve been waiting to get on the phone 3 hrs to talk to an agent - at 9:pm my time everyone waiting just gets dropped!!!
Now I have a my second bill of $168 to pay and they sent a non-payment of a bill to the credit companies…& I STILL haven’t had internet service for 2 months this Thursday!!
I can’t use my laptop to pay them. I think they are Not an American company.
I do not know how to even pay them. The closest physical site is 100+ miles away!!! ????
When he arrived it took almost 3 hours to take the modem and ‘set it up.’
He must’ve been paid by the hour.
It worked 1 month and then stopped and hasn’t restarted since. I have called many times but they have very few agents and have waited more than six hours total.
What is annoying? No agent service Sat afternoon or all day Sunday. I work 12hrs/day 6 days a week, and of course my day off? SUNDAY!!
Worse? On Any day of the week if you’ve been waiting to get on the phone 3 hrs to talk to an agent - at 9:pm my time everyone waiting just gets dropped!!!
Now I have a my second bill of $168 to pay and they sent a non-payment of a bill to the credit companies…& I STILL haven’t had internet service for 2 months this Thursday!!
I can’t use my laptop to pay them. I think they are Not an American company.
I do not know how to even pay them. The closest physical site is 100+ miles away!!! ????
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Service ?
Without internet since 9/26 still waiting for repair . Can’t get credit for downtime until repair is completed.
Mal servicio
Pésimo servicio al cliente
Frustrating
Epic frustration trying to get it working
Centurylink is terrible
I have had so many problems with centurylink, they do not deserve your money. They didn’t show up to two appointments to set up my wifi without saying anything. Now after two months without wifi I finally was able to get it all setup and now it is unable to do a “final configuration” of my modem although my internet works on some of my other devices. I have been cursed with centurylink being the only available internet provider in my area because they are the most difficult company in the world to work with. Their customer support lines are useless and the customer support workers are rude and not helpful. Pick another provider if you can.
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No service
Cancel my services
Of all the apps that needs a “remember this device” option, this is it
Every time I use this app, I’m sitting on my couch, staring at my modem and router. Then the app makes me go through a song and dance to login. I’ve been asked to two-step verify six times today. Within an hour. I can’t wait until CenturyLink closes out its DSL services and I have motivation to move to a better company.
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Very bad service
I have had CenturyLink for a very long time and when I started having problems with it your technicians kept running me through it and would never get it fixed several times to have a tech technician come out to fix it and you guys kept telling me it was laptop, which it was not that system I had was so outdated that it would not give me Wi-Fi. It kept going off every night I called you guys said oh no we fixed it so now I’ve went with somebody else
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Stop raising the price!
Stop raising the price!
Horrible Everything
I have had CenturyLink For almost 20 years. My Internet went out almost 2 weeks ago and they still won’t be here until another week to fix it for me. I had an appointment on Friday and they just didn’t show up. I don’t know what happened with CenturyLink, but they lost their integrity, their customer service and are customers because of it.
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Install
Had CenturyLink before but I have to wait until 10/20 for tech, yikes.
It’ll do
Better than the website that almost never works, so it’s a workaround.
Impossible to get help
Can’t get through to a person and their app and website don’t help!
