Worst customer service and service ever
Trash service and zero customer service. I’ve been hung up on 4 times today and haven’t had service since last night. The automated system takes you no where and is easy to make mistakes. The hold time is ridiculous and after hours of trying I called and selected the new service option and was connected to somebody right away when I explained my frustrations and what was going on and asked to be transferred to an actual human being because the automated system they said they were connecting me, put me on hold for a ridiculous amount of time and then hung up on me three separate times on top of me being on hold earlier in the morning and getting hung up on and I’ve received zero callbacks. My service has been interrupted several times over the past few months, but this one being the longest with the website and app showing no outages no way to troubleshoot it and absolutely zero explanation from anyone on why I don’t have Internet I’ve also never messed a bill. I set up for auto pay and they sure have no problem taking my money on time every month. I am not a person who leaves reviews at all, but this has been such a nightmare experience that I think other people should know so I will be posting this exact review everywhere I can and hopes I can save someone else from CenturyLink
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Closing process
To many steps and AI is very cumbersome to get one answer
Don’t use them
Have been trying to get technician to show up for appt for 3 weeks now called support but truly they can’t help they just tell you to wait. So no service no dial tone, no working phone nothing this company is NOT WORTH USING
Not easy
The centurylink app and website are not user friendly or always working
needs customer service training
poor customer service, email and a click bait website.
Horrible Customer Service
Every Internet service provider goes down, that’s normal and it’s just something to expect. However, not every internet service provider treats their customers as poorly as CenturyLink. They are awful to deal with, to work with and rarely give out refunds or take your account seriously
Conected Devices
Wish to have more access to devices connected to my home wifi as it doesn't allow me to disconnect or pause unwanted devices
Terrible
Customer service is terrible and so is their Wi-Fi
Don’t use this company
Their service is horrible now. Good luck everyone talking to a live person if you ever have an issue
Worst company ever
This company is complete garbage unable to contact any technician have rescheduled multiple times for a technician to come set my Wi-Fi up also charging me for random charges. Please do yourself a favor and do not use this company.
Auto Pay Modification
The current credit card I use had been compromised, and my bank cancelled the card and reissued another. I tried to change the Auto Pay to reflect the new credit card number for future charges, and the site said I could not change the card number for Auto Pay. So looks like I have to cancel Auto Pay, reenter the new card number then sign up for auto pay again. This is truly a pain in the b—-!
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No longer service me
Bought out by AT&T and no body can help me. You can take autopay, but won’t help transition. Meanwhile I go without internet. Annoyingly painful and a waste of my time
System is messed up, don't use this company
6calls, countless inline chatting, 2 maintenance requests and they still failed to get me online. Choose other company if possible.
Double increase
They increased the price twice with in a year from $73 a month to $87. And they aren’t even giving us faster internet speeds for this price.
Worst Service Around
Just waited all day for an appointment with CenturyLink, they no showed me with no notice. I can’t get ahold of anyone on the phone to reschedule. These folks are criminals.
Don’t forget
People still like human beings for customer service. You’re losing your human touch.
Pointless
Whats the point of the app if majority of the tabs you select redirect you from the app to the browser page?
Very familiar with CenturyLink
I use CenturyLink way back in 98 when it was dial up Internet. It was excellent then. Now, I have fiber optic and CenturyLink delivers amazing service, speed, and reliability.
Their Customer Service department and tech-support are extremely knowledgeable and friendly. Highly recommend using CenturyLink if you can.
Their Customer Service department and tech-support are extremely knowledgeable and friendly. Highly recommend using CenturyLink if you can.
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Exceptionally frustrating app
The app is wonky and doesn’t have any features beyond the bare minimum to manage my router. But where is crossed into pure frustration territory: It doesn’t display outages in my area despite saying it would and the Troubleshooter throws you in an endless loop without helping you. The only way to get support is to use the Chat feature where, after running you through the reboot and reset options, will tell you there’s an outage in your area and to wait 24 hours. And so I wait without any updates, hoping it gets resolved. And yes, it’s been over 24 hours…
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Bad service
I continue to have problems with it going out and I’m having to reset the box. There is no way to get a hold of anyone to check my box to see if it’s old. You don’t care about your customers. Wanting to switch to a different company soon.
