Bad
I am so close to changing internet providers. Anytime I’m late in my bill - which I don’t receive emails, texts or phone calls about, my internet is turned off. This is in top of already spotty service and horrible customer support.
Terrible internet
I have been a customer for years.I’m trapped with CenturyLink .I will be switching as soon as a new company comes to my area , trying to wait for fiber. CenturyLink link is so unreliable and speed is the worst I have ever had down load less than 5 mbps and upload less than 1mbps what a joke.
Many sign-in failures
Tried everything to sign in. Keeps failing, install, uninstalled, change PW, keeps failing to sign in. Multiple days of failed attempts.
Unimpressive
Slow
Internet
Very upset that I went OVER three weeks with no internet and still getting charged full price. Was told I would be credited for no service
Super Spotty Service
Just paid my bill for inconsistent service all weekend 👎
Can’t login to the app to pay y bill
App on IPad fails to send email multi factor email. I select email, does nothing. Eventually a “Continue” shows up but does nothing when you click on it. Couldn’t figure out how to report an App probem
Mobile App and Online Service Sucks
I am traveling. I get an error message when I try to pay my bill, and it is impossible to reach anyone by telephone. I’m probably better off if I just cut your overpriced service.
Worst Website and App EVER
NOT USER FRIENDLY, spelled my name wrong and won’t correct it, can’t get my bill and charged late fee.
No service for a week
Every day for a whole week we learn that the outage will be fixed tomorrow. Tomorrow comes and the outage is not resolved. No one to talk to and it’s painfully clear that this company doesn’t care about my business. I’ve been a customer for thirty years but no longer.
Poor service
My service has not worked for months
Very unsatisfied
Very unsatisfied
Bad service
I was whit our service for two weeks they say the will send somone, no one came lost 2 Day of work
Unreliable Service
We have lost service for a week or more three times this year! So I am discontinuing land line service since I cannot rely on it.
New Customer, Extremely Disappointing Experience
I am a brand-new CenturyLink customer as of this week, and unfortunately, the experience has been incredibly frustrating.
An existing account was transferred to me, and I have now called customer service eight times and used the online chat at least 12 times trying to resolve what should be a very simple issue: resetting the password on my modem. Despite spending hours trying to get help, the issue is still not resolved.
The app has been no better and has only added to the frustration. Each time I contact CenturyLink, I seem to start over with someone new, with no clear ownership of the problem or path to resolution.
As a new customer, this has been extremely discouraging. I expected a basic level of customer service and technical support, especially for something as routine as accessing and resetting equipment. After this many calls and chats without a resolution, CenturyLink seriously needs to reevaluate the customer experience and support it provides.
An existing account was transferred to me, and I have now called customer service eight times and used the online chat at least 12 times trying to resolve what should be a very simple issue: resetting the password on my modem. Despite spending hours trying to get help, the issue is still not resolved.
The app has been no better and has only added to the frustration. Each time I contact CenturyLink, I seem to start over with someone new, with no clear ownership of the problem or path to resolution.
As a new customer, this has been extremely discouraging. I expected a basic level of customer service and technical support, especially for something as routine as accessing and resetting equipment. After this many calls and chats without a resolution, CenturyLink seriously needs to reevaluate the customer experience and support it provides.
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A teacher of patients
The service works fine until it doesn’t. And, while it provides some online support, etc. the bottom line is if the problem can’t be solved by resetting your in-house modem…you’re in for a long wait for help.
Terrible Service AND Customer Service
Lost service, technician never notified us, didn’t fix the issue, going days and days without internet and no one in customer service seems to care or can help. All they say is wait 24-48 hours. Worst internet provider I’ve ever dealt with.
Useless Company AI Bots
Unbelievable no matter what you do you cannot get help you get in a circle of hell of AI hell!!!
No service
Century link is horrible! It show you have full service but I end up having to use my 5G in order to get the internet. I have done multiple speed test I don’t get anywhere near 60 mbp.
Terrible service the past 5 weeks
Service has been going in and out for about 5 weeks. We had an appointment with service man last week and he never came and we were not notified the appointment was canceled. When I called CL a couple hours after the appointment was scheduled and they told me it was canceled because service was fixed, I told them service was out again. My CL neighbors having same problem and were told it was in main box coming into our community. We thought it was fixed last week but have had problems off and on the past four days. Off again right now 4 pm on 8/8. We have been with you for many years and have had good service. That is the only reason we haven’t canceled yet. Please take care of our problems here in Trilogy at Power Ranch.
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Worst company on earth!
Worst company on the planet!
