Terrible service the past 5 weeks
Service has been going in and out for about 5 weeks. We had an appointment with service man last week and he never came and we were not notified the appointment was canceled. When I called CL a couple hours after the appointment was scheduled and they told me it was canceled because service was fixed, I told them service was out again. My CL neighbors having same problem and were told it was in main box coming into our community. We thought it was fixed last week but have had problems off and on the past four days. Off again right now 4 pm on 8/8. We have been with you for many years and have had good service. That is the only reason we haven’t canceled yet. Please take care of our problems here in Trilogy at Power Ranch.
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Worst company on earth!
Worst company on the planet!
Like having dial up
This is so slow it’s like having dial up! The latency is 5-600 ms and have continue lag and internet drops 10-15 times a day. I call customer service and am told they can do nothing. Yes I can—-I ordered Starlink!
Service
Service is pathetic. No live agent, automated system sucks.
The Connection is Bad
For what it’s worth it’s extremely slow and sometimes connections crash due to multiple users; even if you ask to upgrade all you’re doing is wasting your hard earned money since they refuse to improve anything
Fairly useless for my needs
I had to reboot a router that was 150 miles away, and the CL customer service line could/would not help me. I was told to do it, I had to be logged in. So I logged in and followed the reboot process, only to discover that it doesn’t actually reboot your router. It just tells you to unplug it and plug it back in as you are reading the instructions. In the end, I had to drive 150 miles to unplug and plug the router back in. If this app is just informational and does not let me manage anything remotely, then it’s pretty worthless for me.
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Great app
No complains. It’s easy to make payments and to communicate with customer service. Also, I’d like rebuilding it on the phone. It’s like it’s easier.
Not working well
Terrible
Worst customer service and service ever
Trash service and zero customer service. I’ve been hung up on 4 times today and haven’t had service since last night. The automated system takes you no where and is easy to make mistakes. The hold time is ridiculous and after hours of trying I called and selected the new service option and was connected to somebody right away when I explained my frustrations and what was going on and asked to be transferred to an actual human being because the automated system they said they were connecting me, put me on hold for a ridiculous amount of time and then hung up on me three separate times on top of me being on hold earlier in the morning and getting hung up on and I’ve received zero callbacks. My service has been interrupted several times over the past few months, but this one being the longest with the website and app showing no outages no way to troubleshoot it and absolutely zero explanation from anyone on why I don’t have Internet I’ve also never messed a bill. I set up for auto pay and they sure have no problem taking my money on time every month. I am not a person who leaves reviews at all, but this has been such a nightmare experience that I think other people should know so I will be posting this exact review everywhere I can and hopes I can save someone else from CenturyLink
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Closing process
To many steps and AI is very cumbersome to get one answer
Don’t use them
Have been trying to get technician to show up for appt for 3 weeks now called support but truly they can’t help they just tell you to wait. So no service no dial tone, no working phone nothing this company is NOT WORTH USING
Not easy
The centurylink app and website are not user friendly or always working
needs customer service training
poor customer service, email and a click bait website.
Horrible Customer Service
Every Internet service provider goes down, that’s normal and it’s just something to expect. However, not every internet service provider treats their customers as poorly as CenturyLink. They are awful to deal with, to work with and rarely give out refunds or take your account seriously
Conected Devices
Wish to have more access to devices connected to my home wifi as it doesn't allow me to disconnect or pause unwanted devices
Terrible
Customer service is terrible and so is their Wi-Fi
Don’t use this company
Their service is horrible now. Good luck everyone talking to a live person if you ever have an issue
Worst company ever
This company is complete garbage unable to contact any technician have rescheduled multiple times for a technician to come set my Wi-Fi up also charging me for random charges. Please do yourself a favor and do not use this company.
Auto Pay Modification
The current credit card I use had been compromised, and my bank cancelled the card and reissued another. I tried to change the Auto Pay to reflect the new credit card number for future charges, and the site said I could not change the card number for Auto Pay. So looks like I have to cancel Auto Pay, reenter the new card number then sign up for auto pay again. This is truly a pain in the b—-!
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No longer service me
Bought out by AT&T and no body can help me. You can take autopay, but won’t help transition. Meanwhile I go without internet. Annoyingly painful and a waste of my time
