They Take Your Money, But Won’t Help!!!!!
I had a very disappointing experience with Off The Record and would not recommend this service based on how my situation was handled.
I paid $98 for legal assistance with a speeding ticket. Although an attorney initially contacted me and asked questions about my driving record, after I responded, I went approximately a week and a half without receiving any further communication or case updates. Because of this lack of follow-up, I decided to hire another attorney.
When I contacted Off The Record to cancel my case and request a refund, I was told that their policy only allows cancellations with a refund within 24 hours of booking. Since I had booked on September 24, 2026, they refused to refund any of my $98 payment.
What made this experience even more frustrating was that I explained the communication issue and asked the company to reconsider. Instead, customer support and management maintained their decision, stating that it was final. Not even a partial refund was offered as a goodwill gesture.
I understand that businesses have cancellation policies, but I believe customers should be treated fairly when they raise legitimate concerns about the service they received. A strict 24-hour refund window leaves customers with very little flexibility, even when they become dissatisfied with the communication and decide they no longer wish to continue with the assigned attorney.
The experience left me feeling that my concerns were dismissed rather than properly addressed. Paying $98 for a service that ultimately left me looking for another attorney was extremely disappointing.
Based on my experience, I would encourage anyone considering this app to carefully review the cancellation and refund policy before paying, and to understand that you may not receive any refund if you decide to cancel after the first 24 hours—even if you are unhappy with the communication.
Unfortunately, Off The Record has lost my trust. I would not recommend this service to friends or family, and I hope the company reconsiders how it handles customer complaints and refund requests.
A disappointing experience with both the service and the customer support resolution.
I paid $98 for legal assistance with a speeding ticket. Although an attorney initially contacted me and asked questions about my driving record, after I responded, I went approximately a week and a half without receiving any further communication or case updates. Because of this lack of follow-up, I decided to hire another attorney.
When I contacted Off The Record to cancel my case and request a refund, I was told that their policy only allows cancellations with a refund within 24 hours of booking. Since I had booked on September 24, 2026, they refused to refund any of my $98 payment.
What made this experience even more frustrating was that I explained the communication issue and asked the company to reconsider. Instead, customer support and management maintained their decision, stating that it was final. Not even a partial refund was offered as a goodwill gesture.
I understand that businesses have cancellation policies, but I believe customers should be treated fairly when they raise legitimate concerns about the service they received. A strict 24-hour refund window leaves customers with very little flexibility, even when they become dissatisfied with the communication and decide they no longer wish to continue with the assigned attorney.
The experience left me feeling that my concerns were dismissed rather than properly addressed. Paying $98 for a service that ultimately left me looking for another attorney was extremely disappointing.
Based on my experience, I would encourage anyone considering this app to carefully review the cancellation and refund policy before paying, and to understand that you may not receive any refund if you decide to cancel after the first 24 hours—even if you are unhappy with the communication.
Unfortunately, Off The Record has lost my trust. I would not recommend this service to friends or family, and I hope the company reconsiders how it handles customer complaints and refund requests.
A disappointing experience with both the service and the customer support resolution.
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WWtrujillo33
Lawyer took $500 and didn’t even try
I was harassed by a cop in Sacramento CA and the lawyer shrugged off all the evidence I had. He rarely made an effort to respond and turned down my dash cam footage that could have proven the situation in court. I want my money back. Lawyer lost the case. Didn’t try.
QQqmoomoo87567929292929191
Liars
You are a liar. You told me on the phone you will dismiss the ticket, defensive driving course and driving record.
If not you will give my money back. You are not honest. You can check out our phone conversation.
I could go to court and miss my defense driving course and driving record by myself.
You shouldn’t promise to dismiss the ticket all the way and you shouldn’t promise to give my money back.
I consider, you are a liars and thief’s.
If not you will give my money back. You are not honest. You can check out our phone conversation.
I could go to court and miss my defense driving course and driving record by myself.
You shouldn’t promise to dismiss the ticket all the way and you shouldn’t promise to give my money back.
I consider, you are a liars and thief’s.
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558BB34
NYC Don’t Bother
Lawyers for NYC don’t even respond to you. The app claims they can’t refund you even though they can’t even reach their own attorneys. Waited a week for someone to get back to me after a trial, the app said they would refund me since they hadn’t heard from him. An hour and a half before “they could refund me” (because they had to wait 4 business days? Even though I’d already been waiting a week?) he responds and just says you were found guilty. No explanation of why it took so long to get back to me, what happened during the trial. His office doesn’t know anything about him. Don’t even bother.
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BBri___10
$900
Bro stop playing with me !!!! Quoted $900 for a $300 ticket!!!!
11347Lafrancest
