They Take Your Money, But Won’t Help!!!!!
I had a very disappointing experience with Off The Record and would not recommend this service based on how my situation was handled.
I paid $98 for legal assistance with a speeding ticket. Although an attorney initially contacted me and asked questions about my driving record, after I responded, I went approximately a week and a half without receiving any further communication or case updates. Because of this lack of follow-up, I decided to hire another attorney.
When I contacted Off The Record to cancel my case and request a refund, I was told that their policy only allows cancellations with a refund within 24 hours of booking. Since I had booked on September 24, 2026, they refused to refund any of my $98 payment.
What made this experience even more frustrating was that I explained the communication issue and asked the company to reconsider. Instead, customer support and management maintained their decision, stating that it was final. Not even a partial refund was offered as a goodwill gesture.
I understand that businesses have cancellation policies, but I believe customers should be treated fairly when they raise legitimate concerns about the service they received. A strict 24-hour refund window leaves customers with very little flexibility, even when they become dissatisfied with the communication and decide they no longer wish to continue with the assigned attorney.
The experience left me feeling that my concerns were dismissed rather than properly addressed. Paying $98 for a service that ultimately left me looking for another attorney was extremely disappointing.
Based on my experience, I would encourage anyone considering this app to carefully review the cancellation and refund policy before paying, and to understand that you may not receive any refund if you decide to cancel after the first 24 hours—even if you are unhappy with the communication.
Unfortunately, Off The Record has lost my trust. I would not recommend this service to friends or family, and I hope the company reconsiders how it handles customer complaints and refund requests.
A disappointing experience with both the service and the customer support resolution.
I paid $98 for legal assistance with a speeding ticket. Although an attorney initially contacted me and asked questions about my driving record, after I responded, I went approximately a week and a half without receiving any further communication or case updates. Because of this lack of follow-up, I decided to hire another attorney.
When I contacted Off The Record to cancel my case and request a refund, I was told that their policy only allows cancellations with a refund within 24 hours of booking. Since I had booked on September 24, 2026, they refused to refund any of my $98 payment.
What made this experience even more frustrating was that I explained the communication issue and asked the company to reconsider. Instead, customer support and management maintained their decision, stating that it was final. Not even a partial refund was offered as a goodwill gesture.
I understand that businesses have cancellation policies, but I believe customers should be treated fairly when they raise legitimate concerns about the service they received. A strict 24-hour refund window leaves customers with very little flexibility, even when they become dissatisfied with the communication and decide they no longer wish to continue with the assigned attorney.
The experience left me feeling that my concerns were dismissed rather than properly addressed. Paying $98 for a service that ultimately left me looking for another attorney was extremely disappointing.
Based on my experience, I would encourage anyone considering this app to carefully review the cancellation and refund policy before paying, and to understand that you may not receive any refund if you decide to cancel after the first 24 hours—even if you are unhappy with the communication.
Unfortunately, Off The Record has lost my trust. I would not recommend this service to friends or family, and I hope the company reconsiders how it handles customer complaints and refund requests.
A disappointing experience with both the service and the customer support resolution.
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Lawyer took $500 and didn’t even try
I was harassed by a cop in Sacramento CA and the lawyer shrugged off all the evidence I had. He rarely made an effort to respond and turned down my dash cam footage that could have proven the situation in court. I want my money back. Lawyer lost the case. Didn’t try.
Liars
You are a liar. You told me on the phone you will dismiss the ticket, defensive driving course and driving record.
If not you will give my money back. You are not honest. You can check out our phone conversation.
I could go to court and miss my defense driving course and driving record by myself.
You shouldn’t promise to dismiss the ticket all the way and you shouldn’t promise to give my money back.
I consider, you are a liars and thief’s.
If not you will give my money back. You are not honest. You can check out our phone conversation.
I could go to court and miss my defense driving course and driving record by myself.
You shouldn’t promise to dismiss the ticket all the way and you shouldn’t promise to give my money back.
I consider, you are a liars and thief’s.
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NYC Don’t Bother
Lawyers for NYC don’t even respond to you. The app claims they can’t refund you even though they can’t even reach their own attorneys. Waited a week for someone to get back to me after a trial, the app said they would refund me since they hadn’t heard from him. An hour and a half before “they could refund me” (because they had to wait 4 business days? Even though I’d already been waiting a week?) he responds and just says you were found guilty. No explanation of why it took so long to get back to me, what happened during the trial. His office doesn’t know anything about him. Don’t even bother.
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$900
Bro stop playing with me !!!! Quoted $900 for a $300 ticket!!!!
No me gustó en lo personal, los abogados tardan mucho en responder
No me gustó la aplicación, y eso que no soy de la persona que suelen dar reseña, pero para que sepan los abogados sólo le interesa el dinero después que paga pierden el interés, no te responden, duran mucho en responder
Easy and Reliable
I started off very stressed out but this made the process easy. Highly recommend
Not very effective and can get very expensive
I hope your results will be better than mine.
I had to pay an unexpected grand total of $700! Which did not include my $150 speeding citation.
I wish this app was more upfront and transparent about any fees you will have to pay. I'll never get that money back. This app does not believe in refunds. I complained and Off the record regarded my issue "resolved".
The local attorney that was assigned to my case did not fight for me. Never went to court. Just did a plea in abeyance before it went to court. That was the most my attorney did. I made it clear I wanted to fight until the end. If it had to go to court so be it. When I inquired for him to explain the local state law regarding speeding to me. He gave me the run around and said "there's so many layers". Are you serious right now?
I removed the app and if this ever happens to me again. I'll call around different local attorneys that handle any driving violations.
I don't recommend Off the record app.
I had to pay an unexpected grand total of $700! Which did not include my $150 speeding citation.
I wish this app was more upfront and transparent about any fees you will have to pay. I'll never get that money back. This app does not believe in refunds. I complained and Off the record regarded my issue "resolved".
The local attorney that was assigned to my case did not fight for me. Never went to court. Just did a plea in abeyance before it went to court. That was the most my attorney did. I made it clear I wanted to fight until the end. If it had to go to court so be it. When I inquired for him to explain the local state law regarding speeding to me. He gave me the run around and said "there's so many layers". Are you serious right now?
I removed the app and if this ever happens to me again. I'll call around different local attorneys that handle any driving violations.
I don't recommend Off the record app.
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Fix this major issue
When in conversation and sending images. Yall should really allow people to select images before sending. I just accidentally sent my attorney a gym pic. PLEASE this is a huge deal honestly. Mine is embarrassing but this could leak someone’s actual important and personal information.
Didn’t refund wasn’t no help
They never refunded me my money after telling me they couldn’t help me they said that I canceled which I didn’t she basically just said your drivers license will be suspended I could of ask chat gpt for that plus I called other lawyers and they said same thing for free Diego never gave me my refund and stop all communications
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Horrible
I paid 185 for a lawyer to help me with my speeding ticket just for them to reach out ONCE and never again. Never got called and they never showed up to court after i called them multiple times. Im still waiting for my refund. And I ended up having to pay the ticket
Don’t hold your breath for dismissals
Although guarantee is one step better than what was written by the cop!
They don’t go to bat for you!
They don’t go to bat for you!
不要从这个应用上请律师
这个应用完全看不到你即将委托给的律师，他的过往客户对他的评价有多烂，所以它们不需要担心负面评价，你以为价格很低就是好，其实他们是顺手接了一个完全不会过问你案件详情，只去帮你出席法庭代表的案子，我花了218美金，他们完全没有过问我有没有证据啊视频啊之类的，上午8.30的开庭，9.00我的案子就出结果了，跟我本人去现场一样的结果！而且事后没有正式的官网通告，告诉你为啥你的案子输了，什么都没有！
Truck driver
Best app ever all my tickets been dismissed
Ticket dismissed!
Highly recommend Off the Record if you have a ticket you are trying to get dismissed. It cost me less than paying my ticket would have! Incredibly easy to sign up and then you don’t have to fill out any of the usual court paperwork or take a day off to appear in court (at least in my state), your lawyer handles everything. They will contact you with the result. I had one question and was able to get a very quick response by messaging through my case portal in the app. Can’t recommend highly enough! So easy and saved me time, money, driving record, and insurance points.
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5 ⭐️
They are the best the lawyers are crazy good got me out of speeding ticket. I was going 120 and it got dismissed completely.
The attorney is extremely stupid and incompetent
She keeps emphasizing that she reduced the points in order to justify getting paid, even though she did not actually reduce the points for me. She also could not remember information I had told her just a few rounds earlier and did not check the record before responding.
Off the record
0/10 did not win case and got no money back
Don’t use them
Booked a lawyer through them. Horrible customer service, app didn’t show any lawyer info until after the consultation period ended ! Highly don’t recommend
Watch out for bad lawyers.
If you get the right lawyer this app can be good. If you get a bad one they will not help you or listen to you. They will differ your ticket and you will have to pay them $200 and your ticket and you will have to take a driving course. Got pulled over by a cop saying they paced me speeding. I wasn’t speeding and I was 4 lanes over from them and they were not moving when I passed them. Now pay $400 plus driving school. Make that make sense.
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