Great but unreliable
The interface and data is really useful. It worked for about two weeks but suddenly stopped - it’s tracked no daily usage for the last 6 days.
Worse app ever
Can’t even pay on this app have to go threw many things just to pay , thinking of moving from them as they can’t even manage a app properly,
Excellent
Service
not showing daily uses
Shows the 6th of July then the 16th of July both times I was on the phone to engineer, they booked apt to come between 1pm and 5pm on June 26th text to say they weren’t coming at 4.30, annoying as we stayed in waiting for them,was supposed to give me a credit of £40 for a no show, can’t see where that’s gone into my account I think the app is useless
Account last 4 numbers
8414
David Winter
Account last 4 numbers
8414
David Winter
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Too update my gas and electricity it takes ages….
Too update my gas and electricity it takes ages….
Wrong meter readings
Sent me a bill with meter reading of 1166 even though they can see in the smart meter is only 355. After many weeks and several phone calls about this I now get sent a letter saying they are going to double my direct debit to take these arrears down. Each time I speak to someone they say they are looking at my meter reading and can see it is only 355 - how difficult is it to change the meter reading on my account
as several people have promised me they will do!
as several people have promised me they will do!
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British Gas review
Great energy application
Not as good as the old app
Would give 5* but there is no longer the option to save payment cards
DynoRod by British Gas
We had the Dynorod element of British Gas round today to unblock a drain - the engineer was absolutely brilliant; very pleasant, extremely professional and knowledgeable, and importantly he got us unblocked and flowing again within the hour. He had all the kit and came within hours of the booking being made. Absolute 5⭐️ service, thank you
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Smart meter
So easy to use and save me a 1 1/2 walk
Slow
App slow to update once meter readings submitted. OVO updates quickly!
Good App
What would make this app perfect is if you can add a widget that shows the current electricity balance.
Can’t pay online
Pathetic app when you can’t even pay your bill on it.
Michael from App Support team is a Star
I’ve had an ongoing complaint with complaint team for last 3 months over electricity meter not registering overnight rate when we charge the car and app and monitor not working. The meter was changed but still had the problem, once I posted it on here Michael took ownership and regularly updated me. He reassured me the readings were getting through, got the new meter details updated, an up to date bill produced, monitor working and the app showing our daily usage. An absolute star and credit to BG. The complaint team should take a leaf out of his book.
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App not working
App is as bad as the company and the level of customer service, not been able to use the app for most of this year
Doesn’t Work
Have to long onto webpage as app constantly says it’s unavailable.
Useless option to adjust direct debit.
Why is there a button to adjust your monthly direct debit, when you can’t decrease your monthly payments. My monthly payments are way over what they should be but when I try to decrease them in the app ( which should be standard), it tells me I have to go online and use their tedious chat system.
Horrible
After this latest update It doesn’t show any my previous readings and says from 2024 when I joined to July 2026 all my bills were estimated and billed my 1084.80 for month of July. Phoned the BS told them about issues and they said our system is fine it shows us u never sent us reading. It’s a joke they are phoning my everyday to pay 1000 pounds. Ridiculous instead of sorting it out they saying I’m at fault.
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Noticed the sunny weather?
With all the sunshine recently I would have thought there should have been peak save green flex & peak save bonus sessions by now or have they been cancelled?
Got a reply dated 16/2, before I had even written my latest update.
Please address the question which I posed.
This update is dated 11/7/26
Got a reply dated 16/2, before I had even written my latest update.
Please address the question which I posed.
This update is dated 11/7/26
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Sick of complaining
Constantly having to complain as having to manually top up as top ups won’t fire through from app to smart meter. App lags behind weeks showing old account balances , when contacting BG “ we fix we fix “ they never do. Spent more time trying to fix this issue in the last 6 months and not getting anywhere even had a new smart meter installed? No use. After today I’ll delete app and go back to my cards for topping up. App is pointless imo
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