Mr Adrian
Very good customer service
Waste of Time App
Every time I opened this app I had to keep entering the log in details. Very broken so would not trust it at all. No iPad version either.
App is 5-6 days behindā¦
Over the last few weeks this app has been getting worse regarding showing the daily usage.
It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon.
But now itās missing complete days and is 5 or 6 days behind.
Iām guessing itās only a matter of time before this app stops updating altogether.
Canāt contact any sort of support to report the issue.
It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon.
But now itās missing complete days and is 5 or 6 days behind.
Iām guessing itās only a matter of time before this app stops updating altogether.
Canāt contact any sort of support to report the issue.
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Update faulty
Since I carried out the last update my usage is not being registered correctly
Disappointed
App been great for 12 months, but for the last 5/6 weeks it just shows missing data on usage. I have phoned British Gas 5 times, just ārefresh the appā is what they say. As a Pensioner I need to monitor my usage, not a happy bunny with the app
Expected better from the app
When I had a smart meter installed I expected to be able to see my daily
Usage on the app in real time as the smart meter sends readings every half hour instead itās five days behind and getting slower not impressed
My second complaint I have a credit which I would like to reclaim but using the app it sends me to a blank page ? I thought the app purpose was to make interaction with British Gas easier
Usage on the app in real time as the smart meter sends readings every half hour instead itās five days behind and getting slower not impressed
My second complaint I have a credit which I would like to reclaim but using the app it sends me to a blank page ? I thought the app purpose was to make interaction with British Gas easier
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Excellent
Good communication
Missing Usage Data
This app could be so useful if only the usage data was consistent. No usage data for electricity since mid March and gas since May
Pointless
Always directs to a page unavailable message - between the app and and equally unreliable website itās amazing anything gets done at all
Terrible App, Terrible Development Team!!!
Terrible App, Terrible Development Team. Does not work on iPhone 12 Pro Max. Menus come up but select any options and it just hangs! App has worked intermittently over the last 12 months. However every update fixes one problem and creates another. Itās amateur development and poor customer service like this that pushes customers to competitor companies!
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Noticed the sunny weather?
This update is dated 11/7/26
Straight forward.
I like British Gas as everything is open and straightforward. I can check my bills and usage online.
app
Perfect quick and simple
Useless
Doesnāt even open
Itās really difficult to use
Update it weeks ago yet now the app is disappeared from my main screen and im sure i did not do that however been trying to download it again and thats not happening either
Great but unreliable
The interface and data is really useful. It worked for about two weeks but suddenly stopped - itās tracked no daily usage for the last 6 days.
Worse app ever
Canāt even pay on this app have to go threw many things just to pay , thinking of moving from them as they canāt even manage a app properly,
Excellent
Service
not showing daily uses
Shows the 6th of July then the 16th of July both times I was on the phone to engineer, they booked apt to come between 1pm and 5pm on June 26th text to say they werenāt coming at 4.30, annoying as we stayed in waiting for them,was supposed to give me a credit of Ā£40 for a no show, canāt see where thatās gone into my account I think the app is useless
Account last 4 numbers
8414
David Winter
Account last 4 numbers
8414
David Winter
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Too update my gas and electricity it takes agesā¦.
Too update my gas and electricity it takes agesā¦.