Students
Anchor, Hanover: flat22.!
Great stuff!
I swapped over from Octopus energy, who were supposed the great energy supplier in the sky until it turned out they weren’t.
Swapping over to British Gas was as simple as and I now have an app that actually works!
Swapping over to British Gas was as simple as and I now have an app that actually works!
Smart meter
Engineer came to connect an up to date smart meter at home, 9 hours later it’s still not working
Problems accessing certain aspects of app
As title
High recommended
We been with BG for a few years now and during this time we have a financial problem and BG have alway been very understanding about this they never put any pressure on us
No meter reading
I have not been able to submit a meter reading either on the app or on their website for literally ages. For such a huge company not seemingly able to fix this odd an absolute disgrace.
Page unavailable
Update…. Sorted page unavailable after speaking to someone in support. Yet to give readings etc but at least fixed from first problem. Thanks
Downloaded the app only for it to tell me the page is unavailable. Update….
Downloaded the app only for it to tell me the page is unavailable. Update….
British Gas app
Terrible design. I’ve repeatedly tried to set up a new account but each time I enter my email address I get a passcode sent to my email address which when I enter it it asks for my password which I can’t set up so I’m stuck in an endless loop and have given up trying.
I did finally manage to set up my account on the app but it took three days after initially opening my account before I was able to do this. It’s a mystery to me why in this day and age they should be the case. It also took me at least three attempts and countless digital ‘chats’ with so-called advisors to even set my account up in the first place despite me submitting all my details including an up to date meter reading. I actually had to chase you to do this! Unbelievably poor service.
I did finally manage to set up my account on the app but it took three days after initially opening my account before I was able to do this. It’s a mystery to me why in this day and age they should be the case. It also took me at least three attempts and countless digital ‘chats’ with so-called advisors to even set my account up in the first place despite me submitting all my details including an up to date meter reading. I actually had to chase you to do this! Unbelievably poor service.
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Worked for two weeks and then broke
The interface and data is really useful. However, it worked for about two weeks and then suddenly stopped - no electricity usage registered at all for 5 weeks. Someone did ask me to email details, which I did but hasn’t responded to my latest update.
Shouldn’t be this difficult
App is poor to navigate, I have 2 accounts and cannot access information on 1 account.
Finding information is such a laborious task. Try finding even a contact number without pages of options!
Finding information is such a laborious task. Try finding even a contact number without pages of options!
NOT WORKED SINCE APRIL 2026
Absolutely appalling not been able to book an engineer for months now used to be easy but since app update nothing works
First class
I’ve been with British Gas for a number of years , I have never had any issues with them , and have been a very happy customer .
Page unavailable
Downloaded the app only for it to tell me the page is unavailable
British Gas app
Terrible design. I’ve repeatedly tried to set up a new account but each time I enter my email address I get a passcode sent to my email address which when I enter it it asks for my password which I can’t set up so I’m stuck in an endless loop and have given up trying.
Transfer
Taking far too long to complete transfer from octopus
Mr Adrian
Very good customer service
Waste of Time App
Every time I opened this app I had to keep entering the log in details. Very broken so would not trust it at all. No iPad version either.
App is 5-6 days behind…
Over the last few weeks this app has been getting worse regarding showing the daily usage.
It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon.
But now it’s missing complete days and is 5 or 6 days behind.
I’m guessing it’s only a matter of time before this app stops updating altogether.
Can’t contact any sort of support to report the issue.
It was excellent for a few months, showing the updated electricity usage the following morning and the gas would update late afternoon.
But now it’s missing complete days and is 5 or 6 days behind.
I’m guessing it’s only a matter of time before this app stops updating altogether.
Can’t contact any sort of support to report the issue.
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Update faulty
Since I carried out the last update my usage is not being registered correctly
Disappointed
App been great for 12 months, but for the last 5/6 weeks it just shows missing data on usage. I have phoned British Gas 5 times, just ‘refresh the app’ is what they say. As a Pensioner I need to monitor my usage, not a happy bunny with the app