British Museum Audio User Reviews

Name: British Museum Audio
Rating: 4.7 (1679 reviews)

British Museum Audio

British Museum

📚 Education

✈️ Travel

Customer Experience

Positive experience14.4% of reviews

Neutral7.8% of reviews

Negative experience77.8% of reviews

~ Based on 90 written reviews from the US App Store.

What users say

Summarized from real user reviews of British Museum Audio. Based on 1.7K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Education app.

Positive things

🚀Excellent audio guide
👍Easy to use
💡Great way to learn about museum exhibits

Negative things

🐛Inconsistent audio quality
🔒Requires multiple in-app purchases
👎Difficult to navigate and follow tours
🔌Requires constant internet connection
👎Outdated or inaccurate information

Is British Museum Audio Safe?

British Museum Audio appears safe based on user ratings. AppsHunter Safety Score for British Museum Audio is 94/100.

This assessment is based on 1,679 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.8% of ratings point to a safe experience

2.3% of ratings suggest some concerns

5.9% of ratings point to a risky experience

~ Based on 1,679 App Store ratings for British Museum Audio.

Is British Museum Audio Legit?

British Museum Audio appears to be a legitimate app. AppsHunter Legitimacy Score for British Museum Audio is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not worth it

Horribly organized, which makes it difficult to find the objects you’re looking at. It would be better if it were organized by room rather than world area. It freezes a lot & I had to close and restart the app multiple times. I don’t mind paying for guided audio tours, but this one was not worth it.

kelliez

a month ago

Response from developer

Hello, We're sorry to hear that. Could you share a few more details about the mobile device you were using (for example, the device model and iOS version?) We'll investigate the issue and work on a fix. Best regards, Mobile Digital team

Can’t understand the tour guide

We were really looking forward to a live person taking us through the exhibit of Enlightment, but her accented English is impossible to understand!

divalexa

2 months ago

If it was possible to use

The internet is terrible, the free wifi is terrible, the app does not work… impossible to download the map….

FernandoGLN

2 months ago

Route Top 10

Es ist schwierig, die passenden Räume zu finden!

Greasjuop

5 months ago

Response from developer

Hallo, vielen Dank für Ihr Feedback. Wir arbeiten derzeit an einer neuen Wegfindungslösung, um genau diese Punkte zu verbessern. Damit wir sie möglichst optimal gestalten können, würden wir Ihr detailliertes Feedback sehr schätzen. Könnten Sie uns bitte eine E-Mail an mobiledigital@britishmuseum.org senden? Wir würden gerne mehr von Ihnen hören.

Quirky dead ends and useless map

Map does not have any labels or a legend. Clicking on some of the guides crashes the app

myterribledisneyexperience

5 months ago

Response from developer

Hello, thank you for sharing this feedback. We’re very sorry for the frustration caused by the missing map details and the app crashes. We are currently developing a new wayfinding solution to address these exact points. We’d value your detailed input to help us get it right. Could you please email us at mobiledigital@britishmuseum.org? We’d love to hear more from you.

Worthless

Utterly dreadful. Impossible to find the displays. The sign age within the museum there's no Help at all and the app simply throws you into a map with no reference points at all. A walking path to find the next display would be helpful

Handstand Gut

6 months ago

Spontaneous closure

App would close on trying to listen to some of the item descriptions.

AAN MEMBER FOR MANY YEARS

7 months ago

Rather disappointing

Despite their substantial cost, the tours are disappointing. The exhibits are difficult to locate, and the “world history tour" is neither chronological (placing Egypt before Mesopotamia) nor structured around any other discernible common thread. That makes the tours just playlists of some randomly selected exhibits. The British Museum should know better.

Mark Zoder

7 months ago

Response from developer

Hello, Thank you for your detailed review. We appreciate you taking the time to share your feedback regarding the tour structure and exhibit locations. We have noted your specific comments about the flow of the "A history of the world" tour. We will share this directly with our colleagues to help us improve the content for future updates. Best regards, Mobile Digital team

Excellent guide to highlights

Nice to be able to have an audio guide on your own phone rather than carry a clunky museum device around. All major museums should do this. Happy to pay £6 to support such a colossal institution.
In some cases a little more detail would be appreciated, and the museum WiFi definitely needs an upgrade for people who can't download off the mobile network! I could barely get any data (at least in the Egypt area) even when moving around to find a better signal.

NCNCNC

8 months ago

Response from developer

Hello! Thanks for your feedback, we’re really glad you enjoyed using the Audio app. We appreciate your suggestions on content detail and Museum Wi-Fi, and will take these on board as we continue improving the experience. Best wishes, Mobile Digital team

Multiple pay to unlock full guide …

It seems that you need to pay to unlock the guide multiple times. There is no information that this is so in the store of guide. I purchased the full unlock at the end of June now the app wants me to repurchase a few months later.

HAL2007

10 months ago

Response from developer

Hello! Please rest assured that your original in-app purchase does not have an expiry date — you should still have access to the full audio guide content, as long as you’re using the same Apple ID you originally used to make the purchase. To restore your in-app purchase for the English Full guide, please go through the following steps: 1. Launch the app. Please make sure the app is set in English 2. On the Welcome page, select "Take a tour". 3. On the Tours page, tap "Menu" in the top right corner. 4. Select "Purchases", then tap "Restore in-app purchases". This page should then list the purchased item and the English audio content should be unlocked. Please get in touch with us at MobileDigital@britishmuseum.org if you need any further assistance. Best regards, Mobile Digital team

Needs improvement

Audio descriptions are too short and only brush the surface of the items. More detailed backgrounds and descriptions would be better and more informative. UI is poor and clunky, with no ease of flow for app navigation.

Zoltar the Indefatigable

10 months ago

Response from developer

Hello, thank you for your feedback. We’re sorry to hear that you found the app difficult to navigate. We’re continuously working to improve the user experience, and your comments will help us make the interface smoother and more intuitive in future updates. We would be grateful if you could email us with more details about the issue at MobileDigital@britishmuseum.org so we can take your feedback into account for future improvements. Thanks, Mobile Digital team

환불문의드립니다 데이터가 터지지않아 단1회도 사용하지못하였어요

부탁드립니다

156774467

10 months ago

Response from developer

Hello, Please email us at MobileDigital@britishmuseum.org with a description of the issue, and our team will be happy to help you troubleshoot it.

Confusing and Hard to Follow

Instead of providing a tour through the museum, this audio guide will give you snippets of information and then good luck finding the next one. No guidance whatsoever. The best you can do is type the code whenever you see one and get infos about selected items in the exhibition.

Even worse: if you purchase the „full“ audio guide and then switch the language you have to make another purchase to unlock it again and of course again for another language — unlike every other (physical) audio guide of audio guide app I‘ve used before.

Worse still: sometimes pictures are shown in the app to point to certain details. These pictures in the app are tiny with no option to zoom in. You‘re better off just ignoring these parts of the commentary.

The museum is great, but this app is something else entirely and requires a lot more work to actually become useful.

Luis Rosenberg

a year ago

Audio guide belongs in a bin

As a person with mobility issues it is Incredibly difficult to navigate and follow a “tour” when your location numbers jump around from 625 to 42B to an entire floor altogether, including lifts that don’t access display rooms in any logical pattern. Took four lifts to end up back where we started. After an hour of your nonsense I tossed your audio guide in the delete bin where it belongs… 🤬

Habernac-29

a year ago

Response from developer

Hello, Thank you for taking the time to share your feedback. We are very sorry to hear that the tour was difficult to follow, particularly given the challenges you described with accessibility and navigation. We are currently working on improved wayfinding features that will help address issues such as changes between galleries and floors within a thematic tour. These improvements will also focus on accessibility, including clearer information on possible routes so that visitors can choose the path that best suits their needs. If you are willing, we would be grateful if you could share more details of your visit by emailing us at mobiledigital@britishmuseum.org Your experience will be invaluable in shaping the next version of our app. Thank you again, Mobile Digital team

Expectation Setting

Rather inconsistent between rooms in terms of level of detail provided.

BevBuchman

a year ago

Response from developer

Hello, Thank you for your feedback. We’re sorry the app didn’t meet your expectations. We’d love to hear any details on where you felt interpretation was most lacking, as this will be really useful in shaping our future content. Thanks, Mobile Digital team

Waste of money

If you are looking to learn anything or enhance your museum experience, don’t waste your time or money. This app barely provides more than the name of the artifact you are viewing.

BevBuchman

a year ago

Not easy to use and when I got home asked me to pay again!

I visited the museum and bought the full guide. It was not easy to use as some of the exhibits had a number but were not on the app and others that were on the app the exhibit had no number so very user unfriendly. Asked several staff for help and all said they had never used the app so had no idea! Give them some training for goodness sake! Most frustratingly is that now I am home and want to listen to it it’s all locked and wants me to pay again! It says on webpage you can listen at home. Not the case.

LOST fan #8,15

a year ago

Response from developer

Hello, To restore your in-app purchase, please go through the following steps: 1. Launch the app. Please make sure the app is set in English 2. On the Welcome page, select "Take a tour". 3. On the Tours page, tap "Menu" in the top right corner. 4. Select "Purchases", then tap "Restore in-app purchases". This page should then list the purchased item and the English audio content should be unlocked. If this doesn’t resolve the issue, please contact us at MobileDigital@britishmuseum.org and our support team will provide an alternative solution. Best regards, Mobile Digital team

Great Audio App

A must have audio tour App to learn the so many wonderful treasures in the museum.

Happy-biker

a year ago

Response from developer

Hello, Thank you for your five-star review! We really appreciate it and look forward to welcoming you back to the Museum in the future. Best regards, Mobile Digital team

Only works in some rooms

Had troubles loading content. Even when downloaded only worked in some rooms

Koruan25

a year ago

Response from developer

Dear visitor, Thank you for your feedback, and we're sorry to hear about the download issue you experienced in some of our gallery rooms. We’ve released a new update this week (v1.6.0) that addresses this problem. Please check back later to ensure your app is updated to the latest version. Alternatively, you can connect to our free Wi-Fi, "British Museum wifi", when visiting the Museum. Thank you for your understanding. Best regards, Mobile Digital team