British Museum Audio Reviews: Is It Legit?

Name: British Museum Audio
Rating: 4.7 (1784 reviews)

British Museum Audio

British Museum

📚 Education

✈️ Travel

Customer Experience

Positive experience14.6% of reviews

Neutral8.7% of reviews

Negative experience76.7% of reviews

~ Based on 103 written reviews from the US App Store.

What users say about British Museum Audio

Reviews of British Museum Audio are mostly negative: the Education app is rated 4.7/5 from 1.8K App Store ratings. What users like most: excellent audio guide, easy to use. Top complaints: inconsistent audio quality, requires multiple in-app purchases. Summarized from real user reviews.

Positive things

🚀Excellent audio guide
👍Easy to use
💡Great way to learn about museum exhibits

Negative things

🐛Inconsistent audio quality
🔒Requires multiple in-app purchases
👎Difficult to navigate and follow tours
🔌Requires constant internet connection
👎Outdated or inaccurate information

Is British Museum Audio Safe?

British Museum Audio appears safe based on user ratings. AppsHunter Safety Score for British Museum Audio is 94/100.

This assessment is based on 1,784 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.6% of ratings point to a safe experience

2.4% of ratings suggest some concerns

6.1% of ratings point to a risky experience

~ Based on 1,784 App Store ratings for British Museum Audio.

Is British Museum Audio Legit?

British Museum Audio appears to be a legitimate app. AppsHunter Legitimacy Score for British Museum Audio is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Confusing

Makes you go back and forth. No flexibility. Very hard to find the signs in the rooms. I want my money back!

PPseudo1352

7 days ago

Overall brilliant except the Bayeux tapestry

The application itself is wonderful only ruined by attempting to use it while viewing the bayeux tapestry. Limiting people to 10 x 20 second pauses is infuriating, i can only go as fast as the person next to me and while the narration and animation was fantastic the usability is downright stupid. Get it fixed for future users please.

PPPhil Penman

9 days ago

Not Good at All

Why not download audio when the app is loaded, and not the first one uses it.
Maps are slow to load, if at all.
The information at each stop is minimal at best.

SRStC Rambler

11 days ago

Don’t Bother for Bayeux Tapestry

The information was excellent but the speed of the guide for the Bayeux Tapestry was so fast I couldn’t keep up whilst walking with the crowd and you can only pause 12 times for 20 seconds. It actually detracted from my experience of seeing the tapestry.

JJujujujules

19 days ago

Lack of Clarity

You need to make it clear that if you unlock the full guide, but the British Museum then adds a bespoke audio guide (eg the Korean exhibition) that it’s not included.

SDStuart DJ

a month ago

Response from developer

Hello, thank you for your feedback. We've revised the Full guide product description to help clarify that the Korea exhibition audio guide, as a temporary exhibition offer, is sold separately and not included in the Full guide.

Rooms

Mark them better, at each entryway, larger numbers please.

HHedgeMeat

a month ago

Top 1 but too hot inside!

Some of the staff was not very helpful in the e paining room.

Rron1canada

a month ago

In App Käufe

Im Grunde kostet alles in der App Geld. Weiß ja jetzt nicht ob man Bildung hinter eine Paywall packen sollte…

LLenny_42

2 months ago

Géniale !

L’audio guide est le meilleur !!!

MMax03749264985337

2 months ago

Not worth it

Horribly organized, which makes it difficult to find the objects you’re looking at. It would be better if it were organized by room rather than world area. It freezes a lot & I had to close and restart the app multiple times. I don’t mind paying for guided audio tours, but this one was not worth it.

K kelliez

4 months ago

Response from developer

Hello, We're sorry to hear that. Could you share a few more details about the mobile device you were using (for example, the device model and iOS version?) We'll investigate the issue and work on a fix. Best regards, Mobile Digital team

Can’t understand the tour guide

We were really looking forward to a live person taking us through the exhibit of Enlightment, but her accented English is impossible to understand!

Ddivalexa

5 months ago

If it was possible to use

The internet is terrible, the free wifi is terrible, the app does not work… impossible to download the map….

FFernandoGLN

5 months ago

Route Top 10

Es ist schwierig, die passenden Räume zu finden!

GGreasjuop

7 months ago

Response from developer

Hallo, vielen Dank für Ihr Feedback. Wir arbeiten derzeit an einer neuen Wegfindungslösung, um genau diese Punkte zu verbessern. Damit wir sie möglichst optimal gestalten können, würden wir Ihr detailliertes Feedback sehr schätzen. Könnten Sie uns bitte eine E-Mail an mobiledigital@britishmuseum.org senden? Wir würden gerne mehr von Ihnen hören.

Quirky dead ends and useless map

Map does not have any labels or a legend. Clicking on some of the guides crashes the app

Mmyterribledisneyexperience

7 months ago

Worthless

Utterly dreadful. Impossible to find the displays. The sign age within the museum there's no Help at all and the app simply throws you into a map with no reference points at all. A walking path to find the next display would be helpful

HGHandstand Gut

8 months ago

Spontaneous closure

App would close on trying to listen to some of the item descriptions.

AYAAN MEMBER FOR MANY YEARS

9 months ago

Rather disappointing

Despite their substantial cost, the tours are disappointing. The exhibits are difficult to locate, and the “world history tour" is neither chronological (placing Egypt before Mesopotamia) nor structured around any other discernible common thread. That makes the tours just playlists of some randomly selected exhibits. The British Museum should know better.

MZMark Zoder

10 months ago

Response from developer

Hello, Thank you for your detailed review. We appreciate you taking the time to share your feedback regarding the tour structure and exhibit locations. We have noted your specific comments about the flow of the "A history of the world" tour. We will share this directly with our colleagues to help us improve the content for future updates. Best regards, Mobile Digital team

La guida non va!

Non serve acquistare la guida da ascoltare col cellulare perché nei locali non c’è campo…. E non va
Peccato

Aacciripicchiola

10 months ago

Excellent guide to highlights

Nice to be able to have an audio guide on your own phone rather than carry a clunky museum device around. All major museums should do this. Happy to pay £6 to support such a colossal institution.
In some cases a little more detail would be appreciated, and the museum WiFi definitely needs an upgrade for people who can't download off the mobile network! I could barely get any data (at least in the Egypt area) even when moving around to find a better signal.

NNCNCNC

a year ago

Response from developer

Hello! Thanks for your feedback, we’re really glad you enjoyed using the Audio app. We appreciate your suggestions on content detail and Museum Wi-Fi, and will take these on board as we continue improving the experience. Best wishes, Mobile Digital team

Multiple pay to unlock full guide …

It seems that you need to pay to unlock the guide multiple times. There is no information that this is so in the store of guide. I purchased the full unlock at the end of June now the app wants me to repurchase a few months later.

HHAL2007

a year ago

Response from developer

Hello! Please rest assured that your original in-app purchase does not have an expiry date — you should still have access to the full audio guide content, as long as you’re using the same Apple ID you originally used to make the purchase. To restore your in-app purchase for the English Full guide, please go through the following steps: 1. Launch the app. Please make sure the app is set in English 2. On the Welcome page, select "Take a tour". 3. On the Tours page, tap "Menu" in the top right corner. 4. Select "Purchases", then tap "Restore in-app purchases". This page should then list the purchased item and the English audio content should be unlocked. Please get in touch with us at MobileDigital@britishmuseum.org if you need any further assistance. Best regards, Mobile Digital team