Not worth it
Horribly organized, which makes it difficult to find the objects you’re looking at. It would be better if it were organized by room rather than world area. It freezes a lot & I had to close and restart the app multiple times. I don’t mind paying for guided audio tours, but this one was not worth it.
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Can’t understand the tour guide
We were really looking forward to a live person taking us through the exhibit of Enlightment, but her accented English is impossible to understand!
If it was possible to use
The internet is terrible, the free wifi is terrible, the app does not work… impossible to download the map….
Route Top 10
Es ist schwierig, die passenden Räume zu finden!
Response from developer
Hallo, vielen Dank für Ihr Feedback. Wir arbeiten derzeit an einer neuen Wegfindungslösung, um genau diese Punkte zu verbessern. Damit wir sie möglichst optimal gestalten können, würden wir Ihr detailliertes Feedback sehr schätzen. Könnten Sie uns bitte eine E-Mail an mobiledigital@britishmuseum.org senden? Wir würden gerne mehr von Ihnen hören.
Quirky dead ends and useless map
Map does not have any labels or a legend. Clicking on some of the guides crashes the app
Worthless
Utterly dreadful. Impossible to find the displays. The sign age within the museum there's no Help at all and the app simply throws you into a map with no reference points at all. A walking path to find the next display would be helpful
Spontaneous closure
App would close on trying to listen to some of the item descriptions.
Rather disappointing
Despite their substantial cost, the tours are disappointing. The exhibits are difficult to locate, and the “world history tour" is neither chronological (placing Egypt before Mesopotamia) nor structured around any other discernible common thread. That makes the tours just playlists of some randomly selected exhibits. The British Museum should know better.
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Response from developer
Hello, Thank you for your detailed review. We appreciate you taking the time to share your feedback regarding the tour structure and exhibit locations. We have noted your specific comments about the flow of the "A history of the world" tour. We will share this directly with our colleagues to help us improve the content for future updates. Best regards, Mobile Digital team
Excellent guide to highlights
Nice to be able to have an audio guide on your own phone rather than carry a clunky museum device around. All major museums should do this. Happy to pay £6 to support such a colossal institution.
In some cases a little more detail would be appreciated, and the museum WiFi definitely needs an upgrade for people who can't download off the mobile network! I could barely get any data (at least in the Egypt area) even when moving around to find a better signal.
In some cases a little more detail would be appreciated, and the museum WiFi definitely needs an upgrade for people who can't download off the mobile network! I could barely get any data (at least in the Egypt area) even when moving around to find a better signal.
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Multiple pay to unlock full guide …
It seems that you need to pay to unlock the guide multiple times. There is no information that this is so in the store of guide. I purchased the full unlock at the end of June now the app wants me to repurchase a few months later.
Needs improvement
Audio descriptions are too short and only brush the surface of the items. More detailed backgrounds and descriptions would be better and more informative. UI is poor and clunky, with no ease of flow for app navigation.
환불문의드립니다 데이터가 터지지않아 단1회도 사용하지못하였어요
부탁드립니다
Response from developer
Hello, Please email us at MobileDigital@britishmuseum.org with a description of the issue, and our team will be happy to help you troubleshoot it.
Confusing and Hard to Follow
Instead of providing a tour through the museum, this audio guide will give you snippets of information and then good luck finding the next one. No guidance whatsoever. The best you can do is type the code whenever you see one and get infos about selected items in the exhibition.
Even worse: if you purchase the „full“ audio guide and then switch the language you have to make another purchase to unlock it again and of course again for another language — unlike every other (physical) audio guide of audio guide app I‘ve used before.
Worse still: sometimes pictures are shown in the app to point to certain details. These pictures in the app are tiny with no option to zoom in. You‘re better off just ignoring these parts of the commentary.
The museum is great, but this app is something else entirely and requires a lot more work to actually become useful.
Even worse: if you purchase the „full“ audio guide and then switch the language you have to make another purchase to unlock it again and of course again for another language — unlike every other (physical) audio guide of audio guide app I‘ve used before.
Worse still: sometimes pictures are shown in the app to point to certain details. These pictures in the app are tiny with no option to zoom in. You‘re better off just ignoring these parts of the commentary.
The museum is great, but this app is something else entirely and requires a lot more work to actually become useful.
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Audio guide belongs in a bin
As a person with mobility issues it is Incredibly difficult to navigate and follow a “tour” when your location numbers jump around from 625 to 42B to an entire floor altogether, including lifts that don’t access display rooms in any logical pattern. Took four lifts to end up back where we started. After an hour of your nonsense I tossed your audio guide in the delete bin where it belongs… 🤬
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Expectation Setting
Rather inconsistent between rooms in terms of level of detail provided.
Waste of money
If you are looking to learn anything or enhance your museum experience, don’t waste your time or money. This app barely provides more than the name of the artifact you are viewing.
Not easy to use and when I got home asked me to pay again!
I visited the museum and bought the full guide. It was not easy to use as some of the exhibits had a number but were not on the app and others that were on the app the exhibit had no number so very user unfriendly. Asked several staff for help and all said they had never used the app so had no idea! Give them some training for goodness sake! Most frustratingly is that now I am home and want to listen to it it’s all locked and wants me to pay again! It says on webpage you can listen at home. Not the case.
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Great Audio App
A must have audio tour App to learn the so many wonderful treasures in the museum.
Only works in some rooms
Had troubles loading content. Even when downloaded only worked in some rooms
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