From bad to worse
Who would put reserve lap lane under services??? Absolutely not intuitive.
Not intuitive
Lap swimming sign up is especially difficult and frustrating. Unless someone shows you the random steps it takes to get to that sign up, you would never find it.
Group exercise class sign up is better
Group exercise class sign up is better
Lap reservations
The app is decent. But I can’t reserve a pool lane on there, and swimming is the only reason I have a membership, so this is a bit of a let down
Problems
Constantly logs me out. Frustrating
Too many clicks
This “updated” app is unreliable and cumbersome. I swim 3-4 times a week. It now takes me 11 clicks to make a single reservation. And if you make a mistake, it’s almost impossible to fix it. Visually, it’s very unpleasant. I swim over an hour so then it takes me another nine clicks to add additional time. Taking the time to sign up doesn’t guarantee you a lane, because no one monitors the sign ups. I suspect many people don’t even bother to sign up because it’s too difficult. I’d be interested to know if the use of the pool has gone down since they’ve gone to this app.
Additionally, the pool schedule is often times not updated. So when you could swim when the swim teams aren’t there, it’s not posted. Last summer,I quit swimming completely because trying to find a time was too difficult.
I frequently get signed out of the app and signing back in can be a Nightmare. Currently, I am unable to reload the app at all. It’s been like this for two days so this means I have to call and bother the staff at the front desk to make a reservation for a lane.
Additionally, the pool schedule is often times not updated. So when you could swim when the swim teams aren’t there, it’s not posted. Last summer,I quit swimming completely because trying to find a time was too difficult.
I frequently get signed out of the app and signing back in can be a Nightmare. Currently, I am unable to reload the app at all. It’s been like this for two days so this means I have to call and bother the staff at the front desk to make a reservation for a lane.
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Swim lane reservation system is bonkers
I mostly use the app to sign up for classes and reserve swim lanes. The classes are in a normal place- just go to schedule and select the class. The swin lane is a whole different system where you go into your account, add a "service" and then purchase (for $0) a lane. This was obviously not designed for the pool!
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Worst App
How can an app released in 2025 be this bad?!
Poorly designed, needs revision
I use the Y for swimming. The older version of this app allowed me to quickly see lane usage and to reserve a time. This version is awful. It takes many taps to get to the lane spreadsheet. Make an error and you need to start all over. The times and lanes are presented in a huge spreadsheet that is not user friendly at all on my iPhone. It requires sliding left and right and up and down to see any info. For all this, once at the pool, nobody bothers to confirm swimmers are in the lane they reserved. Just show me general use (is it a busy time or slow) and forgo all the rest. And, please, place one button for the reservation system on the home page.
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Buggy, and forgot UX design
The app signs me out, forgets my credentials, and then is unresponsive when trying to log back in.
Reserve a swim lane? I used to be able to do it in 3-4 taps from the Home Screen. Now 12-15 to perform the same action - but not in the Schedule section.
I literally went to the gym to have the desk staff show me how to find the menu and then do the 12 steps to reserve a swim lane.
This app needs some serious work to be ready for use. It can’t even render the ymca logo on the login screen (that is unresponsive)!
Reserve a swim lane? I used to be able to do it in 3-4 taps from the Home Screen. Now 12-15 to perform the same action - but not in the Schedule section.
I literally went to the gym to have the desk staff show me how to find the menu and then do the 12 steps to reserve a swim lane.
This app needs some serious work to be ready for use. It can’t even render the ymca logo on the login screen (that is unresponsive)!
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