Terrible
App is terrible. Even logging in is a hassle. No docs like 1098 available. This is barely finctional
Outdated and unusable
This app is worthless. It’s outdated and unusable. It’s hard to navigate and doesn’t work well at all on my iPhone. Not to mention even logging in is a pain. iPhone saves passwords but the app will not allow autofill making signing in a multiple step process. This entire app needs scrapped and re done
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Review App
Not worthy of any use. App is not user friendly or utilizes simple functionality or security.
Don’t work
Continuously makes me re-sign in and most of the time says I have the wrong credentials but then when I go to desktop version on Safari put in the same information it then works.
Barely a app
This app is poorly done you need to input ALL your information each time to make your payment. So nothing quick and easy to get payment done and on with other things. It is only a step up from going back to paper having them send a invoice and writing a check and throwing it in the mail! With the age of this app it doesn’t look like they care to make any improvements to it! Maybe they’ll sell off my loan to a company that has a more efficient business!
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Terrible app from a terrible company
Almost useless, just like its company. Reports don’t work, can’t view statements, not updated to work with newer iOS versions.
The worst
Not only is this the worst app. They are the worst mortgage company. Don’t use them.
Crashes every time
You can’t even use this app even if you wanted to, it crashes every time you click to enter your username, you can’t even start typing before it crashes.
Meh
The app is pointless other than to make a payment. Lots of sissies. Can’t cut and paste, doesn’t allow facial recognization for login, doesn’t allow you to view documents from your account. Which is also an issue on the mobile view on the web. If these issues were addressed, it would definitely improve the overall experience dramatically.
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Sign In Difficult, Won’t Work with Password Managers
I use a password manager to store all of my unique passwords. Most websites and apps work with this manager without issue. Not this app from BSI Financial. It won’t prompt me for inserting my login details directly nor can I manually copy my password and paste it into this app…it won’t let you paste anything into the password text field, PERIOD. I won’t type my long, random password and am left to use their website instead. Very little info available once inside anyway. Might as well not even have an app if it’s this hard to log into and use.
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App is trash
No Face ID. App is super basic. Website is not mobile friendly. Customer service is ok.
Frustrating
This app is frustrating. Just trying to login you cannot paste your password in from a password manager. Regularly freezes or goes to a white screen. While technically it allows you access to your account it is clunky and not worth the hassle.
Truly the worst
This app is the worst. Looks like it got stuck in 2012 or something. Doesn’t remember any of the account data, credit card, etc so you need to put it in each time. It’s slow and some of the functions don’t even work. You guys really need to work on getting this updated.
Lots of improvements needs
This is worse app ever. They need lots of update in this app. We can’t see any details about account. And all they time you have to enter your bank information manually. They need to make lots of updates and features.
Very Annoyed
Oh my gosh! I despise this App! Apparently this bank is to cheap or doesn’t care to make the payment process easier.
Every month I have to enter my banking info, nothing can be saved!
Uuuh🤬
Every month I have to enter my banking info, nothing can be saved!
Uuuh🤬
App is trash
No Face ID. The app is as good as their services, customer support, and website
Poor development
This is one of the worst apps for a financial business that I’ve ever came across. Whomever developed this clearly did not know what they were doing. Nothing about this app is synced with my online account. I have my bank info saved online for easier payments, but I have to enter it every time in this app. Also, I make my payment only to find out there apparently was something wrong and the payment failed to process. I received a confirmation number and all and there was no notification in the app that something was wrong. Then when I call to see why it hasn’t processed in my bank, they offer to do a payment by phone for $20, which they waive the fee but tell you to call it in next time to avoid any delays. I am not paying $20 to make a payment when you have an app for convenience that you can’t seem to get working properly. Fix your app and be a better company with some convenience features for your clients.
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Worst banking app ever.
It’s really unfortunate my mortgage was sold to this company BECAUSE THEY ARE AWFUL! This is the worst app, with the most problems I’ve ever encountered. You can’t save your payment method, and they don’t offer to save your username and password for future use. The app doesn’t even offer debit card payments but only through your bank account. It’s a pain in the butt all around each month, and I can’t wait till I don’t have to deal with them anymore. If you have the choice, go somewhere else!
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I agree Worst Banking app EVER!
I totally agree with other users about this app. Besides the non-saving of account login and banking info, here was the sucker punch for me: two times they had an issue with a payment. First time, I was short by 50 cents; second time I was off one number on my checking account. BOTH times they sent me a payment confirmation that they recieved my payment then secretly reversed it without notifying me there was a problem thus allowing me the opportunity to fix it. I pay early so I had time to wait for it to debit and caught it but jeez, are they so hungry for late fee money that they completely miss the meaning of customer service. My loan landed with them so no choice there. They could greatly improve this app.
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Upgrade
Definitely needs an upgrade. App does not remember latest checking bank information to make a payment so you have to search for the info every single time. Becomes very frustrating. App is way too basic.
