Horrible App
I have never been able to use this app twice in a row successfully. I always need to call and have it reset. This last time I saved both the username and password in my Passwords app. Thought that would make it easier. Followed the prompt to automatically fill in the information. It wouldn’t work! Name and password didn’t fill in.
To reset the password you need your name, email and account number… which you can’t get because the paper statement only has the last 4 digits. So you need to call the branch, out of luck if it’s after hours or the weekend.
None of this process is user friendly.
To reset the password you need your name, email and account number… which you can’t get because the paper statement only has the last 4 digits. So you need to call the branch, out of luck if it’s after hours or the weekend.
None of this process is user friendly.
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33KittyKat
Thank you Janine
I want to give a special Thank You to Janine who was unfortunate enough to accept my call today. The poor soul was so patient with me and guided me through my issues with the utmost kindness and understanding.
After dealing with me… she needs a raise lol.
Thank you so much Janine.
Rick Surrano
🙏
After dealing with me… she needs a raise lol.
Thank you so much Janine.
Rick Surrano
🙏
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RSRick Surrano
Poor customer service
It is not your employees that deserve this poor rating, it is your policies. Charging for inactivity, regardless of automatic deposits, reeks of a greedy policy. My partner says that Key Bank doesn’t charge for inactivity.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.
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117CrewChief
Terrible service/mobile app clunky
Get an email telling me online banking is ready to use. Try to log in, credentials locked. Also very low floor limit for mobile deposits $1,000 per day. You can deposit at the branch as much as you want just wait the hold time. I use mobile banking for business. Had a check for $1700 that would not go through on mobile. What good is this for contractors who are self employed and they try to deposit a check for a kitchen renewal. Been a customer for 25 years. Nothing but a hassle in the last month with passing the buck, unanswered questions and unbelievable excuses.
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WWaynetight
Loans
Does not tell you what your loan payment is when making a transfer payment.
TTarizze
