Thank you Janine
I want to give a special Thank You to Janine who was unfortunate enough to accept my call today. The poor soul was so patient with me and guided me through my issues with the utmost kindness and understanding.
After dealing with me… she needs a raise lol.
Thank you so much Janine.
Rick Surrano
🙏
After dealing with me… she needs a raise lol.
Thank you so much Janine.
Rick Surrano
🙏
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Poor customer service
It is not your employees that deserve this poor rating, it is your policies. Charging for inactivity, regardless of automatic deposits, reeks of a greedy policy. My partner says that Key Bank doesn’t charge for inactivity.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.
Also, your system is set up so that our password expires every 6 months regardless of other measures like your security questions and facial recognition. Unlike other financial institutions, you do not notify when passwords need to be changed. Where is the customer service here?
I have 6 other financial accounts in the U.S. and none of them go to these unfriendly customer service measures. Poor service.
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Terrible service/mobile app clunky
Get an email telling me online banking is ready to use. Try to log in, credentials locked. Also very low floor limit for mobile deposits $1,000 per day. You can deposit at the branch as much as you want just wait the hold time. I use mobile banking for business. Had a check for $1700 that would not go through on mobile. What good is this for contractors who are self employed and they try to deposit a check for a kitchen renewal. Been a customer for 25 years. Nothing but a hassle in the last month with passing the buck, unanswered questions and unbelievable excuses.
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Loans
Does not tell you what your loan payment is when making a transfer payment.
SSL error
SSL error keeps popping up and I cannot access app
Fix bug
This app is usually okay but lately it says the certificate isn’t trusted and won’t let me log in to my account. It force shuts down and I’m stuck not being able to log on quickly on my mobile device!! Please fix
Banking at National Bank of Coxsackie
Tellers and managers are exceptional at what they do. Also very easy banking on-line. I love this bank! Recommend to anyone looking to change banks. I’m speaking of the Middleburgh office
Review
This app is not user friendly and I should be able to schedule a transaction anytime even if it takes places next business day I should be able to schedule it.
App
I have no problem with the app it’s the customer service that I have issue with. Between “I don’t know” Britney and not getting my phone calls or emails returned, luckily I have time to show up at the bank. otherwise I’m not confident I would get Customer Service.
Great bank overall
The app is great, and for whatever the app can’t do the people that work there can help with. Really great customer service
Feedback
Here is my feedback since it was requested. Other banks don’t require text and account number on the back of the check. Just the signature.
Also, passwords at other banks don’t expire and can be changed via the app. Every time my passwords expires for your service I have to go to the computer to change it. It is an inconvenience plus I don’t believe the industry standards for passwords call for password expirations any longer.
Feel free to give me a call if you have any questions.
Anna
347-534-6486
P.s. I just tried to submit and your form is giving errors as the nicknames you require me to choose are taken...
Also, passwords at other banks don’t expire and can be changed via the app. Every time my passwords expires for your service I have to go to the computer to change it. It is an inconvenience plus I don’t believe the industry standards for passwords call for password expirations any longer.
Feel free to give me a call if you have any questions.
Anna
347-534-6486
P.s. I just tried to submit and your form is giving errors as the nicknames you require me to choose are taken...
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Great app
Easy to use secure and very fast love it
Owner
The bank at the branch w Coxsackie branch has branch has Ben so so so rude to me,and I am a business owner so I’ll b going to KEY BANK THIS MONTH TO DO MY BUSINESS BANKING mainly the manangers!!!ive made complaints and I’ve contacted an attorney for these issue and he has told me they are discriminatory
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Review
I want to be able to create my own categories for my on line banking statements. I don’t want a category automatically assigned. My account was set up with my own categories prior to the change so I could run a report for business purposes. When the change was implemented everything I had done was changed. I was not pleased.
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Quick and easy
As a business owner, NBC makes is easy for me to transfer money, set up bill payments, keep track of spending and everything else on the fly 24/7.
Peace of Mind
I love the NBC app. Being able to review the status of accounts from my phone helps me stay on top of things.
Great app!
Sweet
Very helpful
Mobile deposit is a HUGE time saver... as long as you take the pics in good lighting
What the
The app is ok. Pretty standard for a bank app. Let's you deposit checks w your camera. But beware. If you have a business like me, and you checks are over 1000.00. They won't let you deposit it through the phone. You have to find a branch and do it in person. They will say after a few months they will raise the limit. But I've been w them for over a year and they still won't let me deposit them. Even when I've deposited over 1000 every week for over a year!!! Think twice before choosing this bank. They will treat you like crap and give you dirty looks if you have an issue and if they know you make tenfold what they do, they get really caddy.
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Awesome
Great app!
