Otp failure while buying new sim
Payment gateway not working
Not accessible
Appreciate developer’s response
Just one feedback after using the new app. I still feel the older BSNL app was much smoother and more responsive. The screen also fitted better in the old app. In the new app, the content looks slightly stretched/zoomed out, which makes the overall UI feel a little less natural. I’m attaching screenshots of both for comparison.
Also, when I click on some of the options in the new app, there is a noticeable lag before the next screen appears. The app eventually opens the option, but the response doesn’t feel as quick as the old app.
One more suggestion I’d like to share. Since mobile numbers are now frequently recycled and allotted to new customers, it would be really useful if BSNL could show some basic history of the number to the current customer. For example, when the number was first activated and, before it was allotted to the current customer, when it was last active and when it was deactivated.
This would be quite helpful for customers who get a recycled number, especially when they start receiving calls/messages or facing issues related to the previous user.
Overall, I appreciate the improvements in the new app. Just sharing these points based on actual usage, as I feel the older app was smoother in these aspects.
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout and repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Background colors
Poor App with bugs
Recharge
TBH i didn't feel anything fresh with UI, the skeleton/directory remains same as old one (which was good BTW)
Appreciate developer’s response
One additional observation: I personally found the older version of the app much smoother and more responsive. In the new version, the screen/interface also appears slightly more zoomed out, which makes some elements less comfortable to view and use.
I’d also like to suggest a feature from a customer transparency perspective. With mobile numbers increasingly being recycled and reassigned to new customers, the current customer should ideally be able to see the number’s basic activation history, such as when the number was first activated and, when it was reassigned, the approximate period of the previous activation and deactivation before it was issued to the current customer.
This would be particularly useful for understanding whether a number is newly issued or previously used, and would help customers avoid confusion caused by recycled numbers.
Overall, I appreciate the improvements and hope these suggestions can also be considered in future updates.
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout and repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Worst App than previous App
Finally it’s better
Cant log in
Every time logging out
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issue in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Automatically log out
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issue in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Worst app
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the repeated OTP issues. We’ve addressed these issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Logged out
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the automatic logout issues. We’ve addressed the issues in our latest app update. Please update the app to the latest version and let us know if you continue to face any problems. If the update resolves the issue for you, we’d really appreciate it if you could consider updating your rating. Your feedback helps us improve and means a lot to our team. Thank you for your patience and support!
Great app
Good
Lack in features
Response from developer
We’re sorry to hear that your experience has been disappointing. We understand that being able to check FTTH usage is an important feature, and we appreciate you bringing this to our attention. We’ve noted your feedback and will share it with our team for consideration in future updates.