App doesn’t update
When you have no internet and are reporting a fault try and use the web, because using this app over writes the web and resets your progress. And then they can keep closing your ticket even though you still have a fault on your line. Because BT has 20 hours to resolve a residential line and 40 hours to resolve a business line, with the web it just keeps updating the initial ticket through this app it closes when you call for an update and they open a new ticket resetting their agreement with you. So do use the app, use the web. Ironically enough when calling you can’t get through unless you use the app, thanks AI
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Response from developer
Hi, I'm so sorry to hear this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
If I could give a 0 star I would
If I could give a 0 star review I would. Had nothing but issues with BT regarding billing for past year. The poorest customer service known to man. Caused me nothing but headache and stress with my business. Suspended my account multiple times due to their own fault of double billing me. Had to contact ombudsman service to resolve issue more than once. They have people sat in another country reading off a script not even trying to help customers. Would never recommend this service to anybody the amount of sleepless nights and hours wasted on the phone that have also damaged my business will never be compensated. Honestly this company needs seriously investigating.
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Response from developer
Hi, I'm so sorry to hear this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Sadly leaving
Only given one star as zero wasn’t possible. Quite possibly the most difficult company I’ve ever had to deal with. The only way to get anything resolved is on the phone - if you can get past the generic automated systems which send you back to the website then drop your call. Help desk promises call backs that never happen and profit comes before customer in all circumstances. I’m paying to terminate my contract early as I’ve wasted too much time trying to get the service I’ve paid for to work with no results. I should have read the writing on the wall when it took them over a month to get my service set up at the start of the contract and cancelled then. Don’t sign up for BT. I know they own the lines but you deserve better customer service.
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Response from developer
Hi, I'm so sorry to hear this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Disappointed 🤔
Can’t wait to finish my contract with this company!! Recently had a two part contract with BT ,broadband and ICloud phone services,My broadband contract finished last October so it was terminated as they didn’t run simultaneously contract time wise,which left me with this stupid ICloud service,but nobody advised me at BT ,Least of all our newly appointed business manager (Wayne or Dwayne ) 🤔🤷?? as he introduced himself to us didn’t seem too concerned that we were not going to renew our broadband service that to use the service you needed a broadband connection,So I am stuck with a service that is completely useless !!! Roll on end of contract time can’t come too soon 😡 never use this company again !!!!
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Response from developer
Hi, I'm so sorry to read this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Horrible
What has happened to BT? I feel like they are dishonest and untrustworthy. Not only is the service terrible when you try to speak with someone, but it remains unsatisfactory even after that. The representatives are often rude, and it seems they lack the knowledge to assist customers effectively.
I was happy with the contract I had, but then they disconnected me without any warning and pressured me into signing up for another deal that was far less favorable. It took a long time to address my complaint, and when they finally acknowledged their mistake, they agreed to pay the majority of my contract. Unfortunately, sorting this out took forever and encountered several issues along the way.
I plan to leave BT at the earliest opportunity and will never return. It’s a shocking way to treat customers.
I was happy with the contract I had, but then they disconnected me without any warning and pressured me into signing up for another deal that was far less favorable. It took a long time to address my complaint, and when they finally acknowledged their mistake, they agreed to pay the majority of my contract. Unfortunately, sorting this out took forever and encountered several issues along the way.
I plan to leave BT at the earliest opportunity and will never return. It’s a shocking way to treat customers.
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Response from developer
Hi, I'm so sorry to read this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Rubbish App, bill and pdf download different.
I’ve had an issue with incorrect billing for 4 months with BT Business. What has come to light is that a bill in the summary does not always correlate with the same bill in pdf download. As I have paperless billing I have to download the pdf to see what is actually being paid. As they have been unable to provide a correct bill for 4 of the last 5 months, I have decided to go back to paperless bills as the app information is unreliable.
Update.
Thank you for your response Stuart, however, I had already been in contact through business app feedback, sent requested information and guess what, no further contact! Hence my review of the app. And just to add I’m no further forward with the billing error.
Update.
Thank you for your response Stuart, however, I had already been in contact through business app feedback, sent requested information and guess what, no further contact! Hence my review of the app. And just to add I’m no further forward with the billing error.
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Response from developer
Hi, I'm so sorry about this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Rubish
This will be posted tomorrow with names of people on Trustpilot.
BT is a company packed with unprofessional offshore offices and staff who seem to have no idea what they are doing. As a business customer, I’ve been waiting over a month and a half, only to have BT and Openreach repeatedly change my appointment dates because the engineer missed them and couldn’t make it on time.
My advice to anyone reading this: avoid BT. Their contractors, Openreach, are simply unreliable and unprofessional. They couldn’t manage something as straightforward as my order. Imagine having to wait 1.5 months or even longer just to get your lines fixed.
Their offshore support is full of unprofessional representatives, with poor phone connections, and they have even cut the call on me. One representative put me on hold, and I could hear her eating chips because she forgot to press the mute button, all while supposedly calling Openreach to check on my issue.
Never, ever go with BT. I will soon share the names of everyone I spoke with on the phone.
BT is a company packed with unprofessional offshore offices and staff who seem to have no idea what they are doing. As a business customer, I’ve been waiting over a month and a half, only to have BT and Openreach repeatedly change my appointment dates because the engineer missed them and couldn’t make it on time.
My advice to anyone reading this: avoid BT. Their contractors, Openreach, are simply unreliable and unprofessional. They couldn’t manage something as straightforward as my order. Imagine having to wait 1.5 months or even longer just to get your lines fixed.
Their offshore support is full of unprofessional representatives, with poor phone connections, and they have even cut the call on me. One representative put me on hold, and I could hear her eating chips because she forgot to press the mute button, all while supposedly calling Openreach to check on my issue.
Never, ever go with BT. I will soon share the names of everyone I spoke with on the phone.
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Response from developer
Hi, I'm so sorry about this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Worst customer service ever
BT is stealing my money for last 3 months..!!
I bought a BT broadband for my business. When I’m registering for BT I have clearly told them by business is located in basement and also already have one existing connection in the same building, they promised me to fix one for me in basement. But Engineer from open reach came and he said we can’t put new one we have to take the existing one out and put new one. But other business owners will not accept that. And also he updated like job has been completed. From that date to till now it’s been 3 months. Every single week I’m contacting to BT through live chat, phone calls to customer service. And every time I’m telling the same story again and then the person who is in the call they fill say they going to transfer to sales team, billing team, fault team, and so..
Every time I was getting variety of answers from their staffs. And the crazy thing is they took my two months bills already through direct debit for the broadband device which is still sleeping without unboxed and unplugged even. I fed up with contacting BT. I’m not going to contact anymore. I gonna face this legally on consumer rights and I’m going to take this issue to court. I strongly will not recommend anyone to buy this scrap. Just waste of money and time.
I bought a BT broadband for my business. When I’m registering for BT I have clearly told them by business is located in basement and also already have one existing connection in the same building, they promised me to fix one for me in basement. But Engineer from open reach came and he said we can’t put new one we have to take the existing one out and put new one. But other business owners will not accept that. And also he updated like job has been completed. From that date to till now it’s been 3 months. Every single week I’m contacting to BT through live chat, phone calls to customer service. And every time I’m telling the same story again and then the person who is in the call they fill say they going to transfer to sales team, billing team, fault team, and so..
Every time I was getting variety of answers from their staffs. And the crazy thing is they took my two months bills already through direct debit for the broadband device which is still sleeping without unboxed and unplugged even. I fed up with contacting BT. I’m not going to contact anymore. I gonna face this legally on consumer rights and I’m going to take this issue to court. I strongly will not recommend anyone to buy this scrap. Just waste of money and time.
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Response from developer
Hi There. I'm really sorry, we'd like to help you. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Disfunctional
I know there is someone proud to be responsible for this app but one can’t help thinking how in earth was this released to the public. Try and fix a fault on your broadband…go on I dare you!! You’ll lose time, the will to live and possibly swear out load. Links don’t work. If they do they send you around in circles always back to the inevitable conclusion you have to phone. In between 9-5 uk time and wait and wait for someone in india (wait aren’t they on a different time zone 🤔). And when they eventually answer you get the script, then passed to the department who CAN help only to be asked the same questions and told we can’t do this without the relevant support from another department and so it goes on meanwhile my charity business (which is classified as a corporate entity) with all volunteers flounder losing money as no one can log on or open the door. There are times when you just want to cry and give up. This is one of them. I caved in and just ordered a new broadband and contract with them hoping it would resolve the problem, yet. You can pay now but we will send you the hub in 2 weeks and switch you over some time in. 4-6 weeks….really???? Surely it’s a switch go and press it you lazy incompetent halfwits. And if it isn’t a switch then change the terminology. The death of small business sorry corporate charity starts right there….
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Response from developer
Hi There, I am really sorry you are facing issues. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
Aweful
BT gave me the hard sell, I felt forced in to buying the cloud voice product.
I was given an install date and the assurance that the migration would be completed in one day.
On the migration day we lost phone service. We did not get back our telephone service for 13 days!!!!
Raised the issue with the team almost daily - useless no information of any value provided “resolution tomorrow” was their stock reply.
Once we had the connection back I requested a refund for the days that we had no service - keep getting messages from BT apologising for the fact they have not resolved this issue.
I found out that I could keep my old telephone equipment if I purchased a conversion plug in for £100. This is all I ever wanted. I did not want the “free” equipment they sent to me - I lost my local answerphone that was on my original handsets. If I want the voice mail facilities on the new system I would have to buy it!!!
The whole migration process has been a nightmare. If I could go with another company I would, but I have signed a contract.
I was given an install date and the assurance that the migration would be completed in one day.
On the migration day we lost phone service. We did not get back our telephone service for 13 days!!!!
Raised the issue with the team almost daily - useless no information of any value provided “resolution tomorrow” was their stock reply.
Once we had the connection back I requested a refund for the days that we had no service - keep getting messages from BT apologising for the fact they have not resolved this issue.
I found out that I could keep my old telephone equipment if I purchased a conversion plug in for £100. This is all I ever wanted. I did not want the “free” equipment they sent to me - I lost my local answerphone that was on my original handsets. If I want the voice mail facilities on the new system I would have to buy it!!!
The whole migration process has been a nightmare. If I could go with another company I would, but I have signed a contract.
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Response from developer
Hi There, I am really sorry to hear this. If you send me an email on busapp@bt.com or DM us on X over at @BTBusinesscare one of our team will be able to help you from there. Thank you - Stuart
This company can not do anything right.
I’m so unhappy with everything it’s taken me two months and is still going on with regards my account and an incorrect bill’s They have been charging me double every month, I didn’t get the original offer & they are charging me extra for the EE hybrid device that doesn’t work. They have no interest in helping me find a solution. To top everything off I get an invoice today and it’s for a completely different account somebody in Falkirk scotland. I’m considering going to offcom it’s ridiculous after nearly 3 months and speaking to several different departments I’m still having to prove to them the deal I’ve got on my contract with BT. Matthew
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Response from developer
Hi there, I'm really sorry to hear you're having issues. If you can please email me on busapp@bt.com or DM us on twitter over at @BTBusinesscare and one of our team will be able to help you from there. Thanks so much, Rebecca.
Complaint still not resolved by them.
Absolutely shocking service from BT we have had a complaint for 5 months now that has not been resolved due to our number being “lost “ Meaning my restaurant had no line for months losing is vast amounts of bookings for our Business.
Being overcharged for 2 lines into each of my businesses ( 3 total ) only needed one line and they connected the wrong one so had literally no internet speed but was paying the higher rate. Every few weeks I get an email saying they can’t resolve everything yet because of the complexity of this case. It’s their complexity !
Even the engineers who put the right box in recently were shocked what previous engineer had installed and were surprised we had any internet at all.
Being overcharged for 2 lines into each of my businesses ( 3 total ) only needed one line and they connected the wrong one so had literally no internet speed but was paying the higher rate. Every few weeks I get an email saying they can’t resolve everything yet because of the complexity of this case. It’s their complexity !
Even the engineers who put the right box in recently were shocked what previous engineer had installed and were surprised we had any internet at all.
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Response from developer
Hi there, I'm really sorry to hear about the multiple issues you're facing. If you can please email us on busapp@bt.com or DM us on twitter over at @BTBusinesscare and one of our team will be able to help you from there. Thanks so much, Rebecca.
Disgusted
I am disgusted by Bt first they screwed up my order for a Buissrness line for broadband. 6 weeks later and after being told to buy a dongle and they would refund. Then agreed to 2 months free service.
Totally screwed up my Buissrness as we have by mobiles and they don’t even work at our location , that’s why I have to get broadband so I can use our phones via it. After 20 calls from them wanting to close the complaint. That’s all they cared about.
2 weeks later my money has not been credited to my account. If you want Buissrness lines go else where Bt are a joke.
I have complained again with no comeback.
Disgusting service
Totally screwed up my Buissrness as we have by mobiles and they don’t even work at our location , that’s why I have to get broadband so I can use our phones via it. After 20 calls from them wanting to close the complaint. That’s all they cared about.
2 weeks later my money has not been credited to my account. If you want Buissrness lines go else where Bt are a joke.
I have complained again with no comeback.
Disgusting service
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Response from developer
Hi there, I'm sorry to hear this. If you can please send us over a DM to @BTBusinessCare or an email to busapp@bt.com, we'll be able to assist you. Thanks, Rebecca.
Speed Boost appears to be a scam
I bought the speed boost service but it doesn’t work. I was with BT domestic home service getting around 18meg down the copper line and about 1meg up. I switched to bt business with the promise of speed boost, but it appears to be a misselling of a product that doesn’t actually work and my line speed is now worse at only 13meg. If I test the broadband copper line I get 13 down and 0.8 up and if I independently test the mobile LTE I get an amazing 23 down and 9 up, but it doesn’t combine the two to speed boost as a sold and advertised. I spoke to the technical help desk who told me they had rated my line as a contract minimum as 1.4 and as my speed is 13 speed boost is working that is an absolute scam and a load of nonsense when I should be getting 13 + 23 for down and 0.8 + 9 for up. If I pull the plug on the copper line I get the 23 and 9 from the mobile LTE so it does switch over in a failure but definitely does not combine broadband and mobile LTE to boost speed as sold and advertised. Therefore it’s either a pathetic scam by reducing your guaranteed speed on paper to claim you have more from help desk people who want to argue with you to say it’s working or it’s poorly trained technical support staff on the help desk who don’t know the product and how it’s supposed to work. RECOMMEND DONT BUY THIS PRODUCT IT APPEARS TO BE A SCAM. It doesn’t boost speed as sold and advertised it is just an expensive mobile back up. Very very disappointed customer who feels completely ripped off by BT.
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Response from developer
Hi there, I'm sorry to hear you're having issues with the speed boost. If you can please send us over a DM to @BTBusinessCare or an email to busapp@bt.com, we'll be able to assist you. Thanks, Rebecca.
Poor customer service no solution
Business landline phone number foult been reported 4 times for same problems still no working. BT promised 1 or 2 days to fix problem when I bought contact now over 15 days still same issues and no one following up to fix. I need to report same FoultComplain again and again. My business is food delivery and my business landline phone is no working.I don’t have any other phone number to give my customers to place order. Big Lose on my business landline phone and I received BT bill. How can I pay the bill if I can’t receive income call and can’t make money. I didn’t get any problems with Virgin media last 2 years but BT killed my business in 2 weeks.
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Response from developer
Hi there, I'm really sorry about this. If you can please send us a DM over at @BTBusinessCare or an email to busapp@bt.com, we'll be able to pick this up from there. Thanks, Stuart
AWFUL EXPERIENCE
THESE PEOPLE DO NOT EVEN DESERVE 1 STAR THEY DESERVE 0!!!!
BT has sold my land line number for my BUSINESS ‘Castle Stitch Ltd’!!! DO NOT USE THEM!!!! They do NOT care about their customers, they only care about getting your bank details and taking your money and giving you nothing in return!!!!! They have messed me about for over 2 WEEKS now, continuously putting me on hold and even hanging up in the middle of conversations!!!!!! They have waisted my time and due to all of this nonsense they have made me loose customers as my customers can no longer reach us! They continue not to answer my calls and when they do they cannot help me or give me back my land line number!!!
AWFUL EXPERIENCE! NEVER GIVE YOUR DETAILS! NEVER USE THEM! NEVER RECOMMEND!
BT has sold my land line number for my BUSINESS ‘Castle Stitch Ltd’!!! DO NOT USE THEM!!!! They do NOT care about their customers, they only care about getting your bank details and taking your money and giving you nothing in return!!!!! They have messed me about for over 2 WEEKS now, continuously putting me on hold and even hanging up in the middle of conversations!!!!!! They have waisted my time and due to all of this nonsense they have made me loose customers as my customers can no longer reach us! They continue not to answer my calls and when they do they cannot help me or give me back my land line number!!!
AWFUL EXPERIENCE! NEVER GIVE YOUR DETAILS! NEVER USE THEM! NEVER RECOMMEND!
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Response from developer
Hi there, I'm really sorry you appear to have lost your landline number. If you can please send us a DM over at @BTBusinessCare or an email to busapp@bt.com, we'll be able to pick this up from there. Thanks, Rebecca.
Awful App, Awful service from Openreach - took 3 days to install line!!!
I thought I'd pay for BT Business Broadband to avoid God Awful service from Plusnet, but since OpenReach still do the physical installation of the broadband line, I am still getting intermittent faults, dropped connections and awful service!
The OpenReach engineer does what he wants! He was supposed to finish the installation on the 1st March but 3 days later, it's still not right! And yet, I've been sent an email saying it was completed on the 1st!!! Such liars!
The engineer who spent 3 days trying to install the line can't even string a sentence together and when asked why it takes 3 days to connect my line, all he can say is - "It's not as easy as you think - I've got to go into the woods and connect all sorts of cables (don't you do this everyday as part of your job? Why is it so difficult? Are you needing to stretch a cable across a canyon or across the mouth of a volcano?)
There is still an intermittent fault and the broadband connection drops all the time making working from home impossible.
What am I paying through the nose for?
BT for business my a**!
No better than any other provider out there.
Awful App, Awful service from Openreach - took 3 days to install line and it still doesn't work!
The App does not connect to the hub, they force you to have an internet home phone and pay for postage! And a basic SpeedTest cannot be done on the App as it says it cannot see the hub! What is the point?
If you can get VirginMedia, wash your hands of BT - they are as useful as a chocolate teapot! I swear OpenReach must recruit their engineers from ex-PC World employees as the number of times I heard the engineer yell "What the hell is going on?" ... if you don't know mate, who does? 🤦🏻🤦🏻🤦🏻
The OpenReach engineer does what he wants! He was supposed to finish the installation on the 1st March but 3 days later, it's still not right! And yet, I've been sent an email saying it was completed on the 1st!!! Such liars!
The engineer who spent 3 days trying to install the line can't even string a sentence together and when asked why it takes 3 days to connect my line, all he can say is - "It's not as easy as you think - I've got to go into the woods and connect all sorts of cables (don't you do this everyday as part of your job? Why is it so difficult? Are you needing to stretch a cable across a canyon or across the mouth of a volcano?)
There is still an intermittent fault and the broadband connection drops all the time making working from home impossible.
What am I paying through the nose for?
BT for business my a**!
No better than any other provider out there.
Awful App, Awful service from Openreach - took 3 days to install line and it still doesn't work!
The App does not connect to the hub, they force you to have an internet home phone and pay for postage! And a basic SpeedTest cannot be done on the App as it says it cannot see the hub! What is the point?
If you can get VirginMedia, wash your hands of BT - they are as useful as a chocolate teapot! I swear OpenReach must recruit their engineers from ex-PC World employees as the number of times I heard the engineer yell "What the hell is going on?" ... if you don't know mate, who does? 🤦🏻🤦🏻🤦🏻
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Response from developer
Hello, I'm so sorry to hear about the trouble that you've been having with your orders and the service that we're providing, If we can still help you then please get in touch with me via email at busapp@bt.com or tweet me @BTBusinessCare. Thank you! -Ryan
Shocking service
I’ve had a problem with my broadband for approx. six months now, two engineer visits saying its my router and i have to pay £109 for a new one, i have the same router at home so decided to try that, still there is a problem! So not the router!, just checked my bank account and BT HAVE TAKEN £580 out of my account for the two engineer visits, just spent over an hour on the phone to India demanding a refund, after a lot of hassle they say they will refund, they also reminded me i have just come out of contract and would i like to renew🤣🤣🤣🤣🤣🤣 I still have a problem with my broadband dropping nearly 300 times a day that they cant seem to fix, that i have been paying for for the last 6 months and they ask me do i want to RENEW 😂😂😂🤣 despicable treatment to a paying customer if a service they cant provide seemingly
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Get the BT app
I’ve had this problem for a long time where I was being charged for 2 accounts I thought that I had sorted it out over the phone months ago but it turns out that it was never sorted (probably because I was talking to online scammers). Beware because BT has a lot of fake numbers out there only trust communication via the app. Before I tried to fix my problem again and the sketchy person behind the phone hung up on me but as soon as I downloaded the app my problem was sorted immediately via live chat. 10/10 recommend.
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Good app for keeping an eye on bills
Good app for keeping an eye on bills. A few issues that have been ongoing for several months now that when you go to service status to check broadband connection a pop up states, maintenance in progress and abruptly closes the app. Also unable to toggle public Wi-fi on or off from the app and instead have to do it manually via the router. For some strange reason I am unable to report landline or broadband faults as it doesn’t recognise the Telephone number so I have to contact faults team by calling 152. If these bugs were sorted out would re rate 5 stars
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Response from developer
Hello, sorry to hear that, could you kindly write into us at busapp@bt.com and we will look into this for you. Thanks BT Business App Team