Live chat
What a waste of time. 30 mind of messages saying you are budy and someone will be with me shortly , then someone sends a message saying there here to assist me then nothing . I object to having to waste 30 minutes of my time trying to rectify 1 of your mistakes. Im busy too
BT scam
Just to warn you all that when taking out a new broadband contract I was somehow scammed by BT into taking 5 devices policy for a useless End Threat Protect policy that I don’t need don’t want and can’t afford because of more incompetence by BT I could t access my bills for three months and now apparently I can’t claim misspelling. I never signed this contract by BT claim I did. Whether this was a root or an out and out scam by the by selling team. This is going to cost me £300 a year for the next three years. I HATE everything that this terrible company stands for. BEWARE and try not to fall for BT Scam
Selling techniques.
Selling techniques.
Show more
Rubbish, avoid BY
Rubbish app that just sends you in loops, once you get through to anyone they are Indian and struggle to understand you and then don’t even fix what you called from, about the 4th time of happening avoid BT
Abysmal product
No communication within the app. I’ve entered the password 6 times to get to any information, the AI chat kicks you out if it doesn’t know, technology is not improving my life !!
Livechat
Telling me to login when i am already.
Poor service
Reported an issue accessing CloudVoiceExpress on 11/08/26. Kept checking updates daily (In progress) to find that on 16/08/26 the case is now closed.
Fault not fixed despite reassurance from the initial call handler that I would receive an email once
the fault was fixed and a procedure to follow to update the settings.
No communication in any form from BT to check if the fault was fixed. !!!
Very poor service.
Fault not fixed despite reassurance from the initial call handler that I would receive an email once
the fault was fixed and a procedure to follow to update the settings.
No communication in any form from BT to check if the fault was fixed. !!!
Very poor service.
Show more
Worst customer service
Not allowing me to cancel account due to broadband that doesn’t work
Price higher poor service
Mobile account in app no work, no none help really bad support. BT company price going up services going down. I ask billing team, billing team says technology problems, can not fix.
Waste of time
The most despicable company I have ever used and Dominic Heath at Rotherham BT Business is the biggest waste of breath out of them all they have charged me £107 a month instead of £44.95 for 10 months and it has taken 10 hours of communication to try and sort it out on my days off then my account was £113 in credit and they charged me £40 late payment charges Dominic said he would ring me back in December and I’m still waiting
Show more
Poor loading
Awful
Scam
They will take some pennies out for mobile phone calls numbers that are clearly UK number , if you reach out they will reverse the charge but if not they will be doing this in every bill. They will be making millions just by taking pennies out from a customer it may not be much but a scam none the less
Show more
Bt services and customer service
Absolutely awful, they always avoid the problem pretend to fina a solution give you reference number on phone calls, as soon as you make a complaint all the phone calls references given to find a solution don’t exist.
Have caused a lot of stress to myself they charged £1450 for one month of phone line and WiFi.
Absolutely awful do not recommend.
Have caused a lot of stress to myself they charged £1450 for one month of phone line and WiFi.
Absolutely awful do not recommend.
Show more
Complete Rubbish
System asks me to reset password using forgot password link but there isn’t one. On line chat doesn’t work at weekends. Useless if there’s a problem.
Unorganised company
Given me so much stress since I joined them send me bill 2,248 after 10 days of joining. Trying to call everyone no one seems to care will never recommend anyone to join BT
Bad service
Installed broadband doesn’t work now can’t get hold of anyone.. so dissatisfied
Worst company ever
It’s been nearly a month now of trying to sort problem out. This is litterally the worst company I have ever dealt with. You just can’t get through to anyone who had a clue what they are talking about. You speak to different people everytime and they all say different things. How difficult is it to sort this out! You have made so many mistakes and no one is sorting them out for us. We are a business losing lots of money because of your service and it’s been 3 weeks now and the situation isn’t any clearer.
Show more
Not user friendly
Bots only do so much I’m trying to request return packages and am being sent in circles. Absolutely hopeless
Dreadful
Had no broadband for a month reported it loads get no ware with the app
Increase in bill within 3 months of joining 🥺
Not confident with the billing service
Over £30 and was much less when I signed up 6 months ago . Took three months to have the service connected .
Over £30 and was much less when I signed up 6 months ago . Took three months to have the service connected .
Not good
Very poor service