Not great
Not recording messages that make sense?
Signal isn’t great
It’s not the best at all, struggle to connect a lot of times
Useless cannot log in
I enter username and password, then the PIN sent by SMS. The screen just sits there and says you’re good to go…. But it goes nowhere. Pressing the login button leaves you on the same screen with the dancing dots. App is useless.
Rubbish
It never works
Update. Still not working after over a month
Have created new account as BTConnect account not valid. App still not loading. Lost many business calls and potential clients. Really poor.
My complaint has been closed as it’s not impacting enough customers. What happened to BT?
My complaint has been closed as it’s not impacting enough customers. What happened to BT?
App falls back to “login” on install/welcome page
App falls back to “login” on the welcome page saying all has been configured and follow your order
Hopeless, does not work on a latest iPhone
Hopeless, does not work on a latest iPhone
Can’t get past sign in page
Every time I sign in it won’t progress me past the login page and I can’t access the app.
Down for maintenance all the time
Very bad service, Down for maintenance all the time.
Very Poor
Rarely works, tells you you have missed a call but doesn’t ring when the call is coming through.
Caller display doesn’t work but the number is in the missed call list.
It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!!
Caller display doesn’t work but the number is in the missed call list.
It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!!
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When it works it’s not bad
Unfortunately too often it doesn’t work. Signal/connectivity is ‘spotty’, people often complain of not being able to hear me, and frequently I will call someone and it will show as it is trying to connect for ages, but never actually does.
Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly!
Call connections is the main issue though!
Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly!
Call connections is the main issue though!
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Doesn’t work
App isn’t working and even if you log in it doesn’t !
Poor app
Now when people leaving voice mails you get the message with their number and then it says press 1. There are no option to press on 🤷♂️
Often very poor connection issues.
Would NOT recommend this app when running a business
Often very poor connection issues.
Would NOT recommend this app when running a business
Bikes & Beyond
Absolute rubbish
Inconsistent and unreliable
My biggest concern about moving to this service was the reliability of receiving calls and I was constantly assured that this was as reliable as a standard copper line.
Since moving over to voip we have had nothing but issues! The constant app maintenance during working hours and the unreliability of receiving calls means we are potentially loosing out on work (as a business we rely on telephone calls for customer enquiries)
For example, yesterday the phone did not ring once, I checked the app repeatedly throughout the day, no calls showing, but at 11pm in the evening the app showed I was logged out and when I logged back in , 17 missed calls, 8 voice mails. The phone hadn’t rung once, despite being in full service (both mobile and internet).
I have spoken to BT regarding this previously and been told to monitor it, but as yet, there have been no improvements.
If this service is to be the way forward it needs some serious improvements!! You are charging your customers a premium rate for a substandard service.
Since moving over to voip we have had nothing but issues! The constant app maintenance during working hours and the unreliability of receiving calls means we are potentially loosing out on work (as a business we rely on telephone calls for customer enquiries)
For example, yesterday the phone did not ring once, I checked the app repeatedly throughout the day, no calls showing, but at 11pm in the evening the app showed I was logged out and when I logged back in , 17 missed calls, 8 voice mails. The phone hadn’t rung once, despite being in full service (both mobile and internet).
I have spoken to BT regarding this previously and been told to monitor it, but as yet, there have been no improvements.
If this service is to be the way forward it needs some serious improvements!! You are charging your customers a premium rate for a substandard service.
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App is telling me update
The app is saying update and just keeps bouncing me back of fourth from the App Store back to bt cloud voice express. With no update. I am not able to answer calls on the go or use the app due to requiring an update - however there is no update available for the app
Cloud express
Very convenient and easy to use. The problem is sometimes it’s unreliable, but rarely.
Drops calls
Drops calls and is a very unstable app.
Awful app
Think I am going to leave BT. How can an app not even load, why would you even release it. Oh and then you try and make changes via the website which also doesn’t work. So you try the web chat surprise that also doesn’t work. Finally you have to google their number as they won’t list it as a method of contact.
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It is complete rubbish. Biggest regret of the last 4 years
The app constantly shows maintenance. Now when I login having setup the two factor authentication you get a login screen that does nothing. Avoid like the plague
The app reports maintenance for months. Completely useless ! Looking at all the users reporting the same issues sort of tells you that BT are not owning this. AVOID , Think it’s time to see if I can get out of my contract.
The app reports maintenance for months. Completely useless ! Looking at all the users reporting the same issues sort of tells you that BT are not owning this. AVOID , Think it’s time to see if I can get out of my contract.
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What the hell has happened!
We have used this app since lockdown without any issues. As of this week it’s been all issues! Locking us out, not recognising username or password so having to reset only to have to do it again 2hours later. It self installed 2 stage verification but the code only goes to one person so others have to ask for the code from the one person; totally unacceptable and useless for multiple users. I’ve spent more than 3 hours over the last 2 days talking to the tech team ; all working and then within a couple of hours back to square one or yet another issue disabling it.
We need this to run our business; at the moment it is worse than useless and occupying professional time.
NOT GOOD ENOUGH!
We need this to run our business; at the moment it is worse than useless and occupying professional time.
NOT GOOD ENOUGH!
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