Absolutely useless
Cloud voice app constantly fails on incoming calls, been onto tech support numerous times, deleted app, reinstalled but still issue comes back. This is a business line for crying out loud!!
SB Accountancy
The app is always down for maintenance
Mental breakdown
If you are thinking to get a digital landline look elsewhere. This app and the customer service will be the cause of your mental breakdown
Terrible
Had this for over a year and it just doesnt work properly and never has. Frequently logs me out and then switches my voicemail on without me requesting it. When call divert does work sometimes I answer and it cuts the call off. Sometimes both the landline and mobile ring together for the same call and the mobile doesn’t stop ringing when the call has been answered on landline.
Latest app update from a few months ago has a new fault - it doesn’t show the buttons on the control screen so you can’t tell what features you have turned on/off! You have to randomly tap the screen at where you think the button is to find it and turn features on/off. Simply terrible.
Latest app update from a few months ago has a new fault - it doesn’t show the buttons on the control screen so you can’t tell what features you have turned on/off! You have to randomly tap the screen at where you think the button is to find it and turn features on/off. Simply terrible.
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Not working
Enter login details and then goes back to the login screen. Haven’t been able to log in to my work main phone which is our main line for the past 2 weeks!!
Works fairly well but sometimes glitches out.
Works reasonably well - we use it for the business with 2 people.
Only real problem is sometimes the app shuts down without us knowing then we fail to receive calls. App needs restarting then all fine again.
Only real problem is sometimes the app shuts down without us knowing then we fail to receive calls. App needs restarting then all fine again.
Doesn’t pick up
Unfortunately this system in principle is ok, however we can never lock up a call from the app, it just rings and rings until we try and answer but then there is no one at the other end.
Doesn’t work
Quits every time you try to open it. Have tried to add it to iPhone and iPad. Same issue with both. Allows me to log in and then just closes. Have tried to uninstall and reinstall several times, makes no difference
Not great
Not recording messages that make sense?
Signal isn’t great
It’s not the best at all, struggle to connect a lot of times
Useless cannot log in
I enter username and password, then the PIN sent by SMS. The screen just sits there and says you’re good to go…. But it goes nowhere. Pressing the login button leaves you on the same screen with the dancing dots. App is useless.
Rubbish
It never works
Update. Still not working after over a month
Have created new account as BTConnect account not valid. App still not loading. Lost many business calls and potential clients. Really poor.
My complaint has been closed as it’s not impacting enough customers. What happened to BT?
My complaint has been closed as it’s not impacting enough customers. What happened to BT?
App falls back to “login” on install/welcome page
App falls back to “login” on the welcome page saying all has been configured and follow your order
Hopeless, does not work on a latest iPhone
Hopeless, does not work on a latest iPhone
Can’t get past sign in page
Every time I sign in it won’t progress me past the login page and I can’t access the app.
Down for maintenance all the time
Very bad service, Down for maintenance all the time.
Very Poor
Rarely works, tells you you have missed a call but doesn’t ring when the call is coming through.
Caller display doesn’t work but the number is in the missed call list.
It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!!
Caller display doesn’t work but the number is in the missed call list.
It’s actually more stressful having this app as you never know if it will work, it’s almost better not to know what calls you are missing!!
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When it works it’s not bad
Unfortunately too often it doesn’t work. Signal/connectivity is ‘spotty’, people often complain of not being able to hear me, and frequently I will call someone and it will show as it is trying to connect for ages, but never actually does.
Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly!
Call connections is the main issue though!
Also, a lot of the background stuff is very clunky… trying to import numbers from your phone after the initial set up is something i cannot work out (I missed a couple in the initial import) and now the only ways is to copy the number on my phone contacts list and create a new contact on the app list - it does the job, but is just fiddly!
Call connections is the main issue though!
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Doesn’t work
App isn’t working and even if you log in it doesn’t !
Poor app
Now when people leaving voice mails you get the message with their number and then it says press 1. There are no option to press on 🤷♂️
Often very poor connection issues.
Would NOT recommend this app when running a business
Often very poor connection issues.
Would NOT recommend this app when running a business