Region
Response from developer
Dear Player, Please be aware that in certain regions, local laws or government directives may temporarily restrict access to some game titles. These measures are beyond our control, and we sincerely apologize for any inconvenience caused. We are actively exploring all possible solutions to restore availability where regulations allow. If you experience any other issues while playing, please reach out to our support team via the in‑game channel. Thank you for your understanding!
Fun but limits suck
Response from developer
Hi TavelaN, We have received your account of the situation and appreciate you bringing it to our attention. From your description, it seems that certain game mechanics may not fully align with your expectations, which we recognise could be confusing. We therefore recommend that you reach out to our in-game support team, who are specifically trained to handle gameplay concerns thoroughly. Your patience is highly valued, and we are fully committed to finding a resolution for you.
Any free games?
Response from developer
Dear Player, We're pleased to hear from you. Please be assured that our game is entirely free to play, and we regularly host daily events that distribute substantial amounts of free coins along with various bonus offerings, ensuring an enjoyable experience for all. Should you encounter any technical difficulties, we kindly advise you to contact our in‑game customer service team, who are prepared to assist you. We continuously refine our game based on community feedback, and we appreciate your contributions in that regard. Due to current high volumes, please allow up to 48 hours for a response – we will address your concern promptly upon receipt.
Scam
Response from developer
Hello, Dear Player, We have noted your concern and thank you for sharing the details. From your description, it seems that your order may not have been processed as expected. One possible reason is that our Anti‑Money Laundering (AML) protocols – which are legally required to prevent financial crime – may have flagged the transaction for additional scrutiny. Alternatively, there could be an issue linked to your account, or a potential mismatch with our User Agreement terms that we are not aware of. Since we do not have direct access to your order information, we can only offer these possibilities based on your feedback. Should you require clarity or support, please reach out to our in‑game customer service, and we will respond within 48 hours. We appreciate your understanding and are grateful for your cooperation in helping us keep the platform safe and compliant.
Horrible!!!
Response from developer
Dear player, we saw your message about the redemption delay. Normally, if you're redeeming within our rules, it goes through pretty fast. But since we're a fully legal game, every single reward redemption has to pass through several third-party checks – including anti-money laundering reviews – to keep things safe. That's probably why your order is taking longer. We're really sorry about that. We'll work closely with the authorities to speed things up. You can also check your order status on the in-game redemption page anytime. If you have questions or it's been way too long, just reach out via our dedicated support email at . When emailing, be sure to send it from your registered address and include the keyword "store review", along with your User ID and a screenshot of your review in the body. This keyword helps our tech team locate your account and identify any potential bugs quickly. We'll get back to you within 48 hours and assign someone to solve your issue. We're always improving the game based on feedback like yours. Thanks for bearing with us!
