Region
Response from developer
Dear Player, Please be aware that in certain regions, local laws or government directives may temporarily restrict access to some game titles. These measures are beyond our control, and we sincerely apologize for any inconvenience caused. We are actively exploring all possible solutions to restore availability where regulations allow. If you experience any other issues while playing, please reach out to our support team via the in‑game channel. Thank you for your understanding!
Fun but limits suck
Response from developer
Hi TavelaN, We have received your account of the situation and appreciate you bringing it to our attention. From your description, it seems that certain game mechanics may not fully align with your expectations, which we recognise could be confusing. We therefore recommend that you reach out to our in-game support team, who are specifically trained to handle gameplay concerns thoroughly. Your patience is highly valued, and we are fully committed to finding a resolution for you.
Any free games?
Response from developer
Dear Player, We're pleased to hear from you. Please be assured that our game is entirely free to play, and we regularly host daily events that distribute substantial amounts of free coins along with various bonus offerings, ensuring an enjoyable experience for all. Should you encounter any technical difficulties, we kindly advise you to contact our in‑game customer service team, who are prepared to assist you. We continuously refine our game based on community feedback, and we appreciate your contributions in that regard. Due to current high volumes, please allow up to 48 hours for a response – we will address your concern promptly upon receipt.
Scam
Response from developer
Hello, Dear Player, We have noted your concern and thank you for sharing the details. From your description, it seems that your order may not have been processed as expected. One possible reason is that our Anti‑Money Laundering (AML) protocols – which are legally required to prevent financial crime – may have flagged the transaction for additional scrutiny. Alternatively, there could be an issue linked to your account, or a potential mismatch with our User Agreement terms that we are not aware of. Since we do not have direct access to your order information, we can only offer these possibilities based on your feedback. Should you require clarity or support, please reach out to our in‑game customer service, and we will respond within 48 hours. We appreciate your understanding and are grateful for your cooperation in helping us keep the platform safe and compliant.
Horrible!!!
Response from developer
Dear player, we saw your message about the redemption delay. Normally, if you're redeeming within our rules, it goes through pretty fast. But since we're a fully legal game, every single reward redemption has to pass through several third-party checks – including anti-money laundering reviews – to keep things safe. That's probably why your order is taking longer. We're really sorry about that. We'll work closely with the authorities to speed things up. You can also check your order status on the in-game redemption page anytime. If you have questions or it's been way too long, just reach out via our dedicated support email at . When emailing, be sure to send it from your registered address and include the keyword "store review", along with your User ID and a screenshot of your review in the body. This keyword helps our tech team locate your account and identify any potential bugs quickly. We'll get back to you within 48 hours and assign someone to solve your issue. We're always improving the game based on feedback like yours. Thanks for bearing with us!
Im Appalled!
Response from developer
Dear Player, thank you for your feedback. In accordance with platform compliance requirements, our game services are only available in permitted regions. Our system detected that your account was recently accessed from a restricted region, so certain game services are temporarily unavailable. Please note that these restrictions are triggered based on the actual geographic location at the time of access. Even briefly passing through a restricted region may automatically activate these limitations. If you have already left the restricted region, please try logging in again from a permitted area and complete the location verification process. If you are still unable to access the service normally, please contact us via helpbubblecove@outlook.com again and we will assist you with submitting a further review request.
😡Can’t play 😡
Response from developer
Thank you so much for your interest and support! We’re gradually expanding the availability of our games to more regions. However, due to regional restrictions, our services may not be available in certain locations. Availability is always subject to the latest local requirements and actual service coverage. We truly appreciate your understanding and hope to welcome you to our games in the future!
Same scamming criminals
Response from developer
Dear Player, we’re sorry to hear about your frustrating experience. We understand how disappointing an extended losing streak can feel. Game outcomes are determined by the game mechanics and cannot be manually controlled or altered. We take concerns like yours seriously, so please contact our in-game customer support team with your account and game details, and we’ll assist you with reviewing your gameplay records further. Thank you for sharing your feedback.
Impossible to cash out
Response from developer
Dear Player, we’re sorry to hear about your experience. Please rest assured that our games operate fairly, and game outcomes are not adjusted based on your balance or proximity to the cash-out threshold. Each round is determined independently according to the game rules. If you believe there may have been an issue, please contact our in-game customer support team with the relevant game details, and we’ll be happy to look into it further.
Very Satisfied
Fun
Great Game
👎🏻👎🏻👎🏻👎🏻👎🏻
Response from developer
We're sorry that the game did not provide the experience you were expecting. We understand your disappointment and appreciate you taking the time to leave feedback. Every player's experience is important to us, and we hope future updates will provide a better experience.
