Best Bank
Outstanding Service
Customer care
Things have changed over the years with the banking industry but not the care received from the folks who represent the bank. I always enjoy meeting and greeting with all of them! And when I have challenges - they help me get thru them
My bank for life
I have NEVER had a problem at all, with anything I’ve ever done at Builtwell Bank.
The people are absolutely precious and WANT to help if there are any questions.
My bank for life.
The people are absolutely precious and WANT to help if there are any questions.
My bank for life.
Transfers
Since they updated the app, to transfer an amount you have to type it all out where as the old version you didn’t. It did it for you. Also when you transfer you have to really look at which account is shown. It blends all together now. The old version was way better. Switch it back.
App
The app is easy to use and saves me lots of time and potential headaches.
Bank sucks
Nothing but issues since Builtwell bought out our original bank. They could not even cash a $13,000 check yesterday the day before a holiday weekend. One of many issues! Opened a new account at another bank yesterday. Can not wait to close this one!!
Business User
I have to turn off my wifi to use the app. I can’t use the cash management tools in the app either, only desktop.
Great app!
I love being able to do everything I need to do on the app
5 star
I love banking with builtwell theyre really helpful and the app is nice
Ugh
So. Painfully. Basic. I need more design and more options. Too many pop-ups on every menu choice. Balances? Fine. Other than that? Yikes.
Bill pay
Once you are in the Builtwell app there is no need for another security authentication to change/add/edit a bill payee. Very cumbersome to use face authentication to get into app then need your password to change things in bill pay.
Can no longer use app.
My phone wont update to new enough ios for the app to work. This is unacceptable.
Great Bank
Love Builtwell Bank. Great people and great service. They care about the community and are heavily involved in community activities. I highly recommend this bank. They truly care about their customers.
Personal check deposit
Not understanding why I would need to write “Builtwell Bank” on a personal check of mine for deposit in my account. Bank of Cleveland never did this!
5 star Customer Service
Always 5 star customer service whether it be a question or getting a call for my birthday.
Pleased
I bank with your branch in Clarkrange, TN. I am very happy with the services they offer. They are always friendly and knowledgeable. They are family.
BB shows care
Just a patience bank; very accommodating
No longer supports iOS versions before 16
Therefore isolating users with older phones.
Review
The best bank in the Chattanooga area. Been with them over 50 years
A bit confusing!
The information to pay a bill changed. Changing it on the site was not easy for us. Still not certain about where it is headed. Oh well!
