Server issue
Progression filled with in app purchases. Zero support regarding account restoration.
HERO ISSUE
I hope this message finds you well. I am writing to report an issue I recently experienced in the game. While opening a battle chest, the reward screen clearly showed that I had received the hero Blizzard. However, after checking my hero menu, I noticed that Blizzard is not available or showing up there.
This seems to be a technical issue, and I would appreciate your assistance in resolving it. Could you please help me restore the Blizzard hero to my account?
Thank you for your time and support. I really enjoy playing Bullet Echo and look forward to your help in resolving this matter.
Best regards,
IND-KNPY9EM
Response from developer
Hello,Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks!
This game is lagging a lot
Response from developer
Hi, we are sorry to hear the game is not working on your end. May we inquire about what you've experienced? Please contact our customer support at bulletecho_india_support@krafton.com to resolve it as soon as possible. Thank you!
Worst help and support
Please resolve it,This is so frustrating i am playing since last year i have made a huge progress i do not want to leave this game but if this continues to happen i’d have no choice left!
Response from developer
Hello,Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks!
Game Runs Perfect on My IPad 9th Gen except one thing
For other games it’s working fine in game mode, but I don’t know why this game is not recognised as game on iPad. I request the developers to look into this.
That’s the only reason I gave it 4 stars.
Response from developer
Hello, Could you please send us more information about your issue? You can contact us at bulletecho_india_support@krafton.com. We'll be happy to look at this for you. Thanks!
Awesome Game. Terrible Infra
Response from developer
Hello there, can you please contact us at bulletecho_india_support@krafton.com so we can try to help you? Thank you.
Crashing
Response from developer
Can you please retry and let us know at bulletecho_india_support@krafton.com if the problem still persists?
Frequent Abrupt Closures
Response from developer
Hi, we are sorry to hear the game is not working on your end. May we inquire about what you've experienced? Please contact our customer support at bulletecho_india_support@krafton.com to resolve it as soon as possible. Thank you!
Network problems
Response from developer
Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible.
App crashing when clicking on shop
Response from developer
Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible.
App crashes
Response from developer
Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible.
Ping Issues
Response from developer
Hi, we are happy to know that you like our app. Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible.
App Crash Frequently
This bug not only disrupts the gaming experience but also breaks our streaks, making all our efforts go to waste. It's disheartening to see progress wiped out due to a technical glitch.
Please prioritize fixing this issue. The app has great potential, but until this problem is resolved, it significantly hampers the user experience. I hope the developers address this as soon as possible to restore the app's reliability and enjoyment.
Response from developer
Sorry for the problem. We need to further evaluate your situation. Please contact us at bulletecho_india_support@krafton.com and we will help you as soon as possible.
Game Login
Response from developer
Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
Fraud!
Yesterday I uninstall the game and reinstalled it because there’re some glitches i was stuck on loading screen and guess what all my game data was gone they told me to create a new id , I tried to contact them no response they are not giving proper response to me i made so much progress and purchases in game guys if you can’t retrieve it then refund me ! You shouldn’t behave like this not good !
Response from developer
Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
Didn’t get my items yet.
*edit- got my refund after 24 hours and repurchased the bundle .
Response from developer
Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
Restore process is not working
Response from developer
Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
Poor support for saving and restoring account
Response from developer
Hello, thank you for your feedback. We apologize for the negative experience. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
Same old problem
Keep crashing and character always stuck at corner of everything. Unfair Match matching
Response from developer
Hello, thank you for your feedback. For assistance on issues with hackers, in-game bugs, login errors, lags, crashes, etc., please send us detailed information at bulletecho_india_support@krafton.com, so that we can assist you immediately.
