Giving some love
Response from developer
Sharp! 😎💚 Love that Bumpa’s making business easier for you.
Best so far
Response from developer
We love to hear this 😭💚 Glad Bumpa’s been fast and reliable for your business.
Complaint
Response from developer
Hi Omotola, thank you for your feedback. We previously offered free access for merchants, but we’ve since moved to a paid subscription model. New users can still sign up and enjoy a 14-day free trial to explore how the app fits their business needs before subscribing. This change helps us maintain and improve the level of service, support, and tools that business owners rely on to run their stores smoothly. We understand this transition may be disappointing for some users, and we truly appreciate you sharing your feedback with us 💚
Website lagging difficult to load product
Response from developer
Hi there, this definitely shouldn’t be happening. We invest heavily in keeping the app and websites fast and reliable, so this isn’t the experience we want you to have at all. We know how frustrating it is when your website lags while trying to upload products or attend to customers. Please send your store URL via in-app support so we can properly look into this for you 💚
Love this app
It help in promoting your brand
NOT FREE
Response from developer
Hi there, Sorry for the confusion. Bumpa is a paid platform, and some advanced features like creating a full website require a subscription. We’re working to make this clearer during setup so expectations are aligned from the start. If you need help choosing the right plan or have any questions, please reach out via in-app support. We’re happy to assist.
Did pay my bank 2 times
Response from developer
Hi there, We’re sorry about this experience. This is very unusual because settlements are sent within 24 hours. Please send us a message via in-app support with your store email, the date of the transaction, and the amount. We’ll check it immediately and ensure your funds are sent.
Says it’s free when it really isn’t.
Response from developer
Thank you for the feedback. Bumpa is free to download and a paid app. Purchasing a custom website (domain name) is a paid feature. Our Pro and Growth yearly plans both come with a free .com.ng website, so you don’t have to pay separately for that. You can see all plan options here: https://www.getbumpa.com/pricing. If you need help choosing the right plan or understanding the setup, please reach out via in-app support, and we’ll guide you.
Bad
Response from developer
Hi Gaiwyal, Sorry to hear about your negative experience. We’d love to know how we can make your experience better. Please reach out via in-app support so we can sort it.
This app is great
Every Business’ best friend
Response from developer
Thank you so much for the amazing review 💚 Your support means a lot to us!
There is no Dark Mode Feature.
Response from developer
Hi Gail_uyi, Thank you for the suggestion 💚 Dark mode is a great idea, and it’s something we’re reviewing for future updates. We appreciate the feedback!
Website Customization Malfunctioning
I have been having issues since morning trying to set up/customize my website. Erasing text to write is not functioning properly, as I couldn't erase text. Please I need assistance on this so I can get my website working effectively.
Response from developer
Hi Kevwe, Sorry about the experience. Please send us a message via in-app support and request a call with a Bumpa Specialist. We’ll walk you through the website customisation and get everything working smoothly.
Can’t continue setup
Suspended my site for no reason
Response from developer
Hi vicobi1_, We apologize for this experience. Site suspensions only happen when a review is flagged for compliance or security reasons, and we always request additional information so we can resolve it quickly. Please reach out via in-app support with your store email, and we’ll check the status of your review and reactivate your site once everything is confirmed. We’re here to help you get this sorted.
Unorganized platform
Response from developer
Hi SureSoko, We apologise for this experience. Settlements are never held without a reason. When a KYC or compliance review is triggered, we’re required to complete it before releasing funds, and this can sometimes take a few days depending on the documents provided. Please reach out via in-app support with your store email so we can check the status of your review and ensure your settlement is processed. We'll help you resolve this quickly.
