Worst Banking App
Since whatever update they did, Face ID no longer works. I’ve never been able to do mobile deposit because no matter how I take it, where I take, use the flash, natural light, it can’t read the amount on the checks because it winds up so blurry. It’s an extremely simple and kind of boring app.
Worst banking app
The regular dollar bank app is great. The business app does not work on a regular basis. Half the time I cannot deposit checks.
Just poor overall
1) Have had trouble depositing checks via the mobile app. Scan the check but it is refused. I email support and I’m told the app doesn’t like it because there are asterisks used in the printing process. 🙄 2) Face ID fails repeatedly. When you email support they give you the spew to delete and reinstall, restart your phone. What a waste of time! It does nothing. 3) information available via the app is minimal at best. You can see the amount of a debit but not to whom each one is for. 🤦🏻♀️ Good grief. You would think a bank looking to do business with business owners would make as much information available as possible
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Response from developer
The update issue has been resolved, please try again. If you need additional assistance, please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Unusable-take your $$$ to a bank that values customer satisfaction.
I was looking forward to saving some of my valuable time by skipping a trip to the bank and using the mobile deposit feature on this app, but as every single review will point out, this app is horrendous and it’s clear that Dollar Bank wants their business customers to switch to banks that embrace technology.
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Just poor overall
1) Have had trouble depositing checks via the mobile app. Scan the check but it is refused. I email support and I’m told the app doesn’t like it because there are asterisks used in the printing process. 🙄
2) information available via the app is minimal at best. You can see the amount of a debit but not to whom each one is for. 🤦🏻♀️ Good grief. You would think a bank looking to do business with business owners would make as much information available as possible
2) information available via the app is minimal at best. You can see the amount of a debit but not to whom each one is for. 🤦🏻♀️ Good grief. You would think a bank looking to do business with business owners would make as much information available as possible
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Response from developer
The update issue has been resolved, please try again. If you need additional assistance, please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Deposits are horrible
It would be quicker to walk to the bank and deposit a check than try to deposit one on this app. Can change the lighting, make a tripod for your phone and it will still give you an error message. Typically takes 12-20 times before I can deposit 1 check.
Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Mobile deposit feature doesn't work.
The mobile check deposit feature constantly crashes and doesn't work. You may want to consider a different bank if you like mobile check deposits.
So Frustrating!!!
I have tried countless times today to use the app for mobile deposit but it would not launch. I keep getting “We’re are sorry. Out mobile app is currently unavailable.”
Unable to deposit checks
Check deposit has stopped working. Is there an update coming soon?
Reboot your phone to clear the app problems
For anyone that has been struggling with the deposit not taking and accepting the pictures, I’ve tried deleting the app reinstalling it and that didn’t fix it, but turning the phone off completely and then turning it back on again, seem to clear the app. I have no idea why they haven’t fixed this in all these years, but that’s only way to clear out the issues that I found and then the app will allow you to do the deposit.
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Dollar Bank Business app
I just switched to Dollar Bank for my business. It has been a real struggle. •I am not able to deposit my checks. I can take a photo of the front but doesn’t let me take a photo of the back.
•Checking my account is confusing.
•The APP wants to update and now it is telling me it’s not available in my area. So now I can’t even get into my app to check my account. Big sigh…
I was excited to switch to Dollar Bank, my personal app is wonderful and works great. Having everything together is a major convenience for me. However, this business app really is no good. It’s rating is only a 1.4 how can we get it to 4.5-5.0?
Why would the personal app be different from the business app?
•Checking my account is confusing.
•The APP wants to update and now it is telling me it’s not available in my area. So now I can’t even get into my app to check my account. Big sigh…
I was excited to switch to Dollar Bank, my personal app is wonderful and works great. Having everything together is a major convenience for me. However, this business app really is no good. It’s rating is only a 1.4 how can we get it to 4.5-5.0?
Why would the personal app be different from the business app?
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Response from developer
The update issue has since been resolved, please try again. We apologize for the inconvenience. We're sorry to hear you're experiencing other difficulties with the app and would like to help. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
The worst Banking app i ever used
Besides other countless glitches with mobile deposits, now I cannot even open the application. It says that there is an update available and it directs me to the App Store to download it however, once the link takes me there I get a message saying that the app is not currently available in my country (USA), then it shuts down on its own and the cycle repeats if I attempt to relaunch the app.
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Response from developer
The update issue has since been resolved, please try again. We apologize for the inconvenience. If you need additional assistance, please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Terrible
The folks at Dollar Bank must only use their own bank for their financial needs - if they used any other bank they’d quickly realize how awful this app is and perhaps try to bring it up to the level of where the other banks were in…say…2003. This is supposed to be a business application - not a quirky relic with technology that was surpassed by every other financial institution two decades ago. Great, friendly community-based bank, but this is an insult to their commercial customers and an embarrassment to the management of Dollar. Get it together.
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Immediately NO…
This is one of the worst Apps I have ever had to use. It is not user friendly AT ALL!! Now, here we go again with “The App Is Not Available In Your Country” Omggggg!!! It is always something going on with this App!! Dollar Bank should have went with another developer, this is crazy…. I’m tired of it. I can just go to another bank and make it easy on myself.
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Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Very glitchy!
It is a pain to deposit a check via app. The app does not save the pictures taken and it often crashes in the middle of the process.
Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
Deposit is horrible
My other banking apps take 10-15 seconds to deposit a check. This app can take DAYS because it rarely works. I have to log in and out multiple times, taking pictures is a joke. I will take a picture of the front of the check and when I take a picture of the back it closes the app or deletes my picture of the front. I get constant errors and is beyond frustrating. You take a picture of a check and it gives an error a minimum of 8 times saying that the number does not match the check. If I have more than 2 checks to deposit, I think it takes less time to drive them 20 minutes to the bank and deposit them in person than trying to deposit them on your phone. Worst app I have used!
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Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
This app needs work
I make mobile deposits with a several different bank apps, and this is the worst. There are many times when the camera just cannot get a clear picture of the amount on a check. I will take it to another banks app and have no problem. Also, the app seems to be down frequently.
Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
The Worst!
This mobile app is from the Stone Age! I’m closing my business account after 1 week. Apps are supposed to be helpful and simplify things for business owners. This doesn’t do any of that.
Please fix this app!!
I don’t understand why the Dollar Bank personal app works so well for depositing checks…but the small business remote depositing app is TERRIBLE! It kicks me out of the app after taking photos or will freeze with a blank screen regularly. Sometimes, multiple attempts at getting the check approved are needed…and if you’ve had to input the information a few times, this is extremely time consuming. PLEASE fix this app SOON! I’m seriously considering moving my business because I use remote check deposits regularly.
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Response from developer
We'd like to hear more about the issues you are experiencing. Please call 1-855-282-3888, Monday - Friday from 8:30 AM - 5:00 PM.
I wish it was good
But it’s just not. UI is confusing, features are buggy. The mobile check deposit works maybe 2 out of every 10 tries.
