Bad.
We waited at least 2 hrs, when it said eta 5 mins for it to be accepted. One of us is a type on diabetic in an emergency!!! Appalling!!!
Can’t fix the price
Each time I get and quote and book it never fixes the price. If it’s not going to work I’ll try Uber. It’s a shame that the poor technology from head office will impact the drivers not getting work
App not advanced for my needs
I travel in Uber daily for my job. The reason I use uber is because I can preload my credit card against it and I receive my receipts by email and can also get them off the app. Obviously as it's work related travel I need receipts.
What does this mean for me? It means as a busy working person I can order the uber, get in. Get to my destination and be on my way instantly. This app doesn't allow that. I need to make payment in the cab upon arrival and I also need to get a paper receipt and make sure I don't lose it. Too hard.
If you updated the technology of the app to make my working day easier so I don't need to be messing around with payments at the end of a trip I would probably use this service. I now only catch a cab if one happens to be available on the street as soon as I leave a meeting. If it isn't there I order uber.
You need to sort this out as I believe I am one of many who don't use taxis for this exact same reason.
What does this mean for me? It means as a busy working person I can order the uber, get in. Get to my destination and be on my way instantly. This app doesn't allow that. I need to make payment in the cab upon arrival and I also need to get a paper receipt and make sure I don't lose it. Too hard.
If you updated the technology of the app to make my working day easier so I don't need to be messing around with payments at the end of a trip I would probably use this service. I now only catch a cab if one happens to be available on the street as soon as I leave a meeting. If it isn't there I order uber.
You need to sort this out as I believe I am one of many who don't use taxis for this exact same reason.
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Do not go out quoted fare
When booking tonight, the booking office cancelled multiple bookings and said the driver in the rank would go out the fare. The driver did not.
Don’t waste your time with this taxi company.
Don’t waste your time with this taxi company.
Up your game
Seriously, what’s the point of prebooking a cab if the driver just drives off with another fare before reaching you. Its no wonder you can’t compete with Uber.
Always further away than app says
Pretty much every time I use this I get a call from the driver saying it’s going to take twice as long to get to me than what the app said when I booked. Starting to get really annoying! App is a great idea in theory but doesn’t work for me so I’m giving it 1 star.
Continuously improving
Driver Service is generally great when booked through the app.
Sometimes on a short distance if I want to accept the quote and book no drivers accept the booking and the search just goes forever.
Support team is responsive and quick to address any bug issues once notified.
Sometimes on a short distance if I want to accept the quote and book no drivers accept the booking and the search just goes forever.
Support team is responsive and quick to address any bug issues once notified.
Terrible
Can’t copy and paste. Terrible.
Appalling
App is archaic. Despite manually entering full addresses with maximum detail, app default chooses alternative address - driver shows up expecting to take you somewhere else, argument ensues. Can not find manually entered destination in inner city suburb of major capital city. This is why ride share apps flourish despite competitive prices - too much effort
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App a disgrace
Have tried twice to set app up but after code sent to mobile to initiate app nothing happens. This is why people are turning to Uber
Awful
Unusable. Unable to register at all. So buggy. Save your frustration and just pay the surge on Uber.
Annoyed
Useless. App won’t finish login on.
Poor usability
Continually on a loading page. Unable to register to use. Back to Uber for me !
Better to have no app at all
No point having an application when 99% of drivers have no idea how to process the credit card payment. Getting the App registered on the iPhone 7+ took months due to the registration code not being recognised constantly.
Have missed trains due to this and have just given up and began paying by cash or in the instance where I forgot to select pay by cash I have paid twice because dealing with B&W call centre is not worth my time. Hard to support an industry you want to support when the competitors offer a much better product.
Standardise your app so drivers only see one type of payment. Teach your drivers how to process app payments after the customer has left the car so they aren’t waiting 10-15minutes for the driver to fumble around.
Learn from cabs at an international level and learn how to compete with new technologies. Perfect example is he black cabs in London and apps like GoCatch.
Have missed trains due to this and have just given up and began paying by cash or in the instance where I forgot to select pay by cash I have paid twice because dealing with B&W call centre is not worth my time. Hard to support an industry you want to support when the competitors offer a much better product.
Standardise your app so drivers only see one type of payment. Teach your drivers how to process app payments after the customer has left the car so they aren’t waiting 10-15minutes for the driver to fumble around.
Learn from cabs at an international level and learn how to compete with new technologies. Perfect example is he black cabs in London and apps like GoCatch.
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So many bugs. Can’t use it
Couldn’t chose car type
App might be good but...
Booked a 10 seat cab, TWO days prior to Christmas Day, time for the cab to arrive comes and goes, called them and they said their system has been searching for one since 1130, which is when we were meant to be picked up!!!
What's the point having the ability of booking a cab for a certain time when it doesn't show up on time.
Sticking with uber
What's the point having the ability of booking a cab for a certain time when it doesn't show up on time.
Sticking with uber
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Didn’t work
Turns out Uber isn’t always the cheapest cab service, especially when their fares multiply.
Black and white is great but the app isn’t.
Booking through the website can be tedious and frustrating.
Black and white is great but the app isn’t.
Booking through the website can be tedious and frustrating.
Terrible App
Heaps of bugs when signing up, takes forever to be allowed to login, it keeps failing. The app doesn’t recognise your own verification codes. Also doesn’t suit iPhone X. Terrible app. Get your act together developers
Doesn’t work
Sign up process doesn’t work. Got a verification code via sms, entered it but wasn’t accepted.
Great but wih some bugs
This is an essential app for people who catch taxi's regularly. Quite easy to use and intuitive.
It would be great if it linked in with black and white rewards but not a deal brealer obviously.
However a bug that keeps coming up is that when you choose a location 50% of the time it tells you that the 'app does not support pickup locations'. This includes for locations you use regularly. You have to keep restarting the app until it accepts your booking. Very frustrating.
Overall without the bug it would be nigh perfect.
It would be great if it linked in with black and white rewards but not a deal brealer obviously.
However a bug that keeps coming up is that when you choose a location 50% of the time it tells you that the 'app does not support pickup locations'. This includes for locations you use regularly. You have to keep restarting the app until it accepts your booking. Very frustrating.
Overall without the bug it would be nigh perfect.
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