Worst app for business banking
The only thing you can do in This application is only deposit checks, view your account balance and activity. Nothing else you can do. Chase is way better. You can even look up your account routing number or account number. It’s so slow loading. I would t recommend downloading unless you want headaches.wish you can do zelle
Show more
UX needs lots of work
For starters, Face ID does not work. To make matters worse, in iOS 17, the ability to copy & paste the password from a password manager is lost.
Next, I don’t mind see the small print about mobile deposits each time I want to do a deposit, but having to page through multiple screens before I can deposit a check is frustrating.
Nothing can be done quickly with the app.
Next, I don’t mind see the small print about mobile deposits each time I want to do a deposit, but having to page through multiple screens before I can deposit a check is frustrating.
Nothing can be done quickly with the app.
Show more
Mobile deposits consistently aren’t read
It sometimes takes me ten minutes to do a mobile deposit of one check. Although we have a bank stamp that reads exactly as it should, the app continually “can’t find the endorsement”. Quite frankly it is a huge waste of my time.
Worst app for business banking
The only thing you can do in This application is only deposit checks, view your account balance and activity. Nothing else you can do. Chase is way better. You can even look up your account routing number or account number. It’s so slow loading. I would t recommend downloading unless you want headaches.
Show more
Somehow even worse than the last app
Using the exact same credentials that work on your website doesn’t work with the app. You should just delete this and not offer it.
Good app
Thanks
Mobile check deposit needs fix
The majority of times I try to deposit a check with this app, it will not read the check. I then have to drive 40 minutes to deposit the check at a branch. Defeats the purpose of a mobile app. Please fix.
Cash app
Need cash app for businesses
App seems messed up
App asked for a new phone number and thought it was FB&T still.
Functional
A very basic bank app not very fluid for a business. There are many other features that would be ideal to have access to via an application. First and foremost ability to pull up recent statements. Functional but needs improvement
Check deposits.
This app does not work with larger sized checks and only works occasionally with regular sized checks. Fix it.
5 checks a day???
I had hoped to be able to make my church deposits by phone in order to reduce the line due to COVID at the branch bank. But 5 checks a day limit? 25 checks a month? I’d have to make at least 2 deposits per week an would only get halfway through the month. I’ll spend less time standing in line!!
Forget this.
Forget this.
Show more
Impossible to sign in
This is like Fort Knox. I have every code, number, million pieces of authentication info, and I can sign in on the mobile site. But it still won’t allow me to use the app. I am afraid to keep trying because byline locks me out at the drop of a pin.
Byline online Business Bank - So many quality issues
There are so many problems with your online banking portal.
1) Updating Passwords: I have had to update my password just about every 4 weeks. This makes it very difficult to remember which was your most recent update.
2) the 2 step verification process. Just allow us to put in either our user id or company id and password. Having to put in both oh and remembering what password to us has to be the worst.
3). 1950 “banker hours” must be nice to work on this type of schedule, but when I can’t log into my account because of some error with your app, I have to wait until you open up. Welcome to the real world 24 hours service or at least extended service hours needs to done. If you have a 24 hour app you need to support the 24 hour app.
1) Updating Passwords: I have had to update my password just about every 4 weeks. This makes it very difficult to remember which was your most recent update.
2) the 2 step verification process. Just allow us to put in either our user id or company id and password. Having to put in both oh and remembering what password to us has to be the worst.
3). 1950 “banker hours” must be nice to work on this type of schedule, but when I can’t log into my account because of some error with your app, I have to wait until you open up. Welcome to the real world 24 hours service or at least extended service hours needs to done. If you have a 24 hour app you need to support the 24 hour app.
Show more
Lacking support in new app
I have both a personal and a business account with byline. While the personal account change-over left me without access for only 2 days as anticipated, the roll out for business account access is proving to be far from seamless. I contacted tech support the week before the old app access was to end to make sure my access would be ready today because of the notification I received about the changing user ID and such but the person I spoke with seemed ill equipped with the information needed. The process was confusing but I followed all of the steps given to set up the new app in a timely manner. Unfortunately I was unable to access my account and spent hours trying to get through for help. When I finally reached someone I was told that someone would call me back but no one did. I was able to get through again only to be able to leave more messages for a return call. No one called and there is no tech support after regular banking business hours. I’m very disappointed in this transition and that Byline could not set up more support for this app change. I need to make deposits and have legitimate concerns for my account security because my user name generates a different phone number for the authentication process. This is very disconcerting. My confidence in this banking app is very low and I am considering moving my accounts which is too bad since I have been banking with the institution since 2003 when it was North Community bank. I would rather do business with a bank they supports my local community, but if the customer support is this lacking when there was so much time to anticipate the need for it, why should I continue to do my banking here? This is not the first time I have had less than satisfactory support since this bank was acquired by Byline. The service was far superior when they were North Community Bank.
Show more
