CAA Connect® User Reviews

CAA Connect®
CAA Connect®
CAA INSURANCE COMPANY

Top reviews

Is anyone fixing bugs?

Can’t create account until policy active. Trend charts don’t actually show anything. Have to login every time I open app. Nothing posted to show potential discount savings vs current score. Account creation in the app is a nightmare. Anyone wanting to create an account right away without the policy being active AND the device shipping notification being received, the app will crash when you try and create an account. Also generates wacky web browser error if you try and do it on web site before device has shipped.
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Not functional

Complete trash. I have been trying to create account for a week now. Every time I try the app crashes but I get an email saying that it was created successfully but my credentials don't work. When I try to recover/change the password the process fails. By far the worst app I have ever come across.

This app is truly a garbage

I was very hesitant to download this app because of it’s rating but i want to know what my driving score is… when i entered my information as alrready a caa member, its telling me that “I am already a member of a different caa club, pls visit your caa website”
When i selected I am not already a member… the registration won’t go through, cannot be completed. Wasting my time. App deleted, not keeping any trash app on my phone.
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Time Waster

Requires entry of my policy number multiple times tells me it’s already in but continues to ask me for it - fix this error! Cannot get into app because of this.

Never could open the app

It keeps crashing every time. I can do nothing on the app!

Horrible

The last update basically took away ability to see the driving path.

Please fix!

Very poor app

No auto password fill, need to renter password every time, latest update not showing the map and route and not showing the issues detected. Very poorly made app and utterly useless

Impossible to login with autofill passwords

Very clunky experience. As if they don’t want us to check this app at all and only did this to check a regulatory box.

Simply does not work

With the new iPhone update, the app doesn’t even open any more…

Horrible App

I think I’m going to delete this app as it’s so annoying as to logging in every single time. Their errors are not accurate as the speed limit on the Queensway going to Ottawa is now at 110km/hr and I set my cruise control to 120 and it shouldn’t be giving me 79 speed errors in one outing!
Just installed the new gadget that was sent to me as they said it was upgraded but I’m just about had enough of this useless app.
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Decent App but missing two key features

It’s a decent little app and does what it is supposed to. But to me there are two *big* omissions. First, it really should remember your login info, at least the username. I have to switch to my passwords every time, which is really annoying. Second, it has an alerts page that tells you things like there’s a problem with the battery. But the app itself doesn’t give any notifications on the phone, which is crazy. It’s all well and good to know that I have to jump start the car because the battery died 4 days ago, but why wouldn’t it give me a notification when the alert actually happened? Maybe then I could have started the car when the battery was dying instead of finding out the next time I happened to open the app, and jump starting it 4 days later!
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Trash

Doesn't work with password managers, whenever you switch apps or open a password manager it gets back to the login screen and empties all fields.

2 years since the last update, no export of events, no help, no documentation, slow as a snail moving backwards.

Latest update broke password manager support

Honestly, at this point I’m uninstalling the app and just keeping a shortcut to the CAA connect website on my phone. The website has more features, remembers your login session, doesn’t crash when you come back to it after logging in, and actually works with password managers. This app should be pulled from the app store or rewritten from scratch.
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Not bad but …

… why do I have to enter my CAA # and password EVERY TIME I open it?

Horrible app

New connector. Does not show up on the app but CAA has the info???? Why have an app if it does not work?

Sooooo frustrating!

Still no fox for this horrible app??

If I could!!

I would rate this a negative 5.
You will see why! How an amazing company like CAA put this out there is a mystery to me.

Rob

Time to Update

Would not register and required CAA involvement - logs out unexpectedly
Call centre wait time was 22 minutes and two service representatives

Instability issues reduce usefulness

Although this app is more convenient than going to the website to check your CAA Connect status, there are many bugs.
The program closes at will.
Switching between vehicles logs you out, so you have to log in again.
Right now, the app launches, showing me where I was when it last crashed, and crashes again!

If the app could be made more stable, it would be more useful, but I’m not sure if it’s being updated. Last update was 1 year ago!
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So frustrating

I’m trying to register and when you do that, you kind of have to switch between different apps to grab policy number or password from password manager, but when you do that, the app takes you to the first screen. So you better have all data in front of you or memorize it, otherwise they won’t let you register.
Horrible
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