Cabana Vans User Reviews

Name: Cabana Vans
Rating: 3.8 (25 reviews)

Cabana Vans

Schumpeter Enterprises Inc

🌟 Lifestyle

✈️ Travel

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Would love to try but the app doesn’t work

Zero locations in the drop down menu to even start planning a trip. You’re selling vans with the idea that the platform works for bookings but it doesn’t.

Gohemian

3 years ago

Stupid app never loads

Well, the company looks fancy, but the app prod experience makes me worry….it can not even been opened.

HeyNobo

3 years ago

A novice had a great time

This was my first time in a vehicle like this. Cabana made it super easy. The app is great and allows for very easy check in. No waiting in a line in a rental agency. Instead, the vehicle is left for you in a designated lot. Takes two seconds to get it.

The app has good directions but the Cabana YouTube station is even better.

The bed sleeps two and was comfortable. The shower has unexpectedly good pressure. Cabana supplies lots of usefull items, so look around the vehicle before you waste money or time on items they already supply, like dishsoap, waste bin, tables, towels, etc.

One last thing: when I went to pick up the vehicle, I tried opening the wrong vehicle in the parking lot. The license plates were almost identical. I called Cabana and they got back to me within a minute. The point? They are very available.

Excellent experience.

SunscreenAl

3 years ago

Magic Link is NOT working!

Give me back the password option!

silencial0

4 years ago

Awesome travel experience

Have taken a few trips with Cabana and love it every time. The ease of having the reservation in the app and being able to check in without digging through emails for confirmation numbers is awesome. Can’t wait until concierge itineraries are in there too. Overall great experience.

DrumminFoo92

5 years ago

Buggy app. Bad customer service

Booked for the van, got the confirmation number, the app explicitly saying our van is ready with the car plates showing. Asked friends to drop us off at pickup location. The van was there, but the check-in button didn't work. We called customer service, was told they did not charge our card thus the booking was invalid. And they sent one email in the morning asking if we still want it when all this time we were led to believe we already booked and ready to pick up the van, then we were blamed for not checking email and reply them so they rented the van to other customers. In the end, we didn't get the van, didn't even get any sincere apology nor resolved situation and had to digest other expenses due to cancelled trip. Buggy app. Terrible customer service. Ps the give feedback in app doesn’t even function why bother if you don’t really care about customer feedback.

NeNe_RoRo

5 years ago

Response from developer

Hi NeNe_RoRo, thank you for your review. I’m sorry you had this issue with our service, it’s not the experience we strive to provide to our guests and highlights an area for improvement. I have reached out to you personally for follow-up and am glad we were able to work together towards a resolution. We look forward to the opportunity in the future for you to experience these improvements. Thanks, Levi @ Cabana

Not userfriendly app

I loved it idea and branding but should be native app and better ux

Skaanb

6 years ago

Response from developer

Hi Skaanb, Thank you for your review. I'm sorry to hear you had a negative experience with our mobile app - we strive to provide nothing short of an amazing experience for our guests. We're actively working on addressing feedback like yours and look forward to the opportunity in the future for you to experience these improvements. Thanks, Levi @ Cabana