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CAF C&B User Reviews

CAF C&B
CAF C&B
National Defence and the Canadian Armed Forces
💰 Finance

Customer Experience

Positive experience15.4% of reviews
Neutral0.0% of reviews
Negative experience84.6% of reviews

~ Based on 13 written reviews from the US App Store.

Is CAF C&B Safe?

CAF C&B has mixed safety signals based on user ratings. AppsHunter Safety Score for CAF C&B is 60/100.

This assessment is based on 33 user ratings, with an App Store average of 2.7/5.

Safety Analysis

42.4% of ratings point to a safe experience
3.0% of ratings suggest some concerns
54.5% of ratings point to a risky experience

~ Based on 33 App Store ratings for CAF C&B.

Is CAF C&B Legit?

CAF C&B appears to be a legitimate app. AppsHunter Legitimacy Score for CAF C&B is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Restricted Access

Class A members who doesn’t have ECN accounts and no access to DWAN cannot use this app.

**Edited to add: Not all CAF members have DWAN, and are not local to bases who have access to maintain an active DWAN account (Canadian Rangers for example).
IGiveUpPickingNamesIGiveUpPickingNames

Response from developer

Thank you for your feedback. All CAF members receive a DWAN account upon enrolment, and a Defence 365 (D365) email is created automatically within two business days. If you’re unable to access the app, please contact your local IT support to ensure your accounts are fully activated.

Restricted Access

Class A members who doesn’t have ECN accounts and no access to DWAN cannot use this app.
IGiveUpPickingNamesIGiveUpPickingNames

Can’t log in

It is sending a notification on my authentication app however when I input the 6 digit number, it says error and it won’t allow me to log in…
LeLapinLapineLeLapinLapine

Response from developer

We’re sorry you’re having login issues. Our app uses D365 Authentication for secure sign-in. Please contact us via “App Support” in the App Store with details so we can assist you.

Can’t sign in

Won’t let me sign in, opens authentication app then bugs out
hahwhdvdvdhahwhdvdvd

Response from developer

We’re sorry you’re having login issues. Our app uses D365 Authentication for secure sign-in. Please contact us via “App Support” in the App Store with details so we can assist you.

Impossible

Login is impossible. No one can fix it now matter who I speak to.
ridoncullhs crazybadridoncullhs crazybad

Response from developer

We’re sorry you’re having login issues. Our app uses D365 Authentication for secure sign-in. Please contact us via “App Support” in the App Store with details so we can assist you.

Works, wish it did more

Effective way to get my pay stubs way earlier than I would in my email. Annoying that I have to use Authenticator to sign in every time, but that’s the DND for you. Wish I could see more than just the pay stubs & T4s, though. Maybe see more detail in the pay system?
CSJCGCSJCG

Response from developer

Thank you for sharing your thoughts. We’re continuously adding new features, so please watch for future updates.

Buggy

Difficult to use buggy right away, super hard way to manage your paycheque. Wish they had a user friendly app.
Nikinik420Nikinik420

Response from developer

Thank you for your feedback! We're sorry for the issues you've faced. Please share more details, as your input helps us improve.

Bug

Worked fine until mid Feb. Now I get this:
Error
We encountered an unexpected issue. Please try again later. (500)
Maj HavokMaj Havok

Response from developer

We’ve looked into this issue but have not been able to locate an account matching the information in your review. Contact us via App Support for help.

Can’t sign in

Authenticator app doesn’t interface well with this so I can’t even sign in at all
ewjrgbsdglfkbkjdlsvewjrgbsdglfkbkjdlsv

Response from developer

Thank you for your feedback. We will look into this with the D365 team. Please note that Microsoft 365 and authentication are not managed by the CAF C&B Mobile App. If you're still experiencing login issues, please review the Multi-Factor Authentication (MFA) Guide for Defence 365 on the Canada.ca site.

Difficulty logging in

Not a user friendly app that has issues with logging in. I was not able to login and spent a considerable amount of time on the attempt. Poor app quality
grambo777grambo777

Response from developer

Thank you for your feedback. We will look into this with the D365 team. Please note that Microsoft 365 and authentication are not managed by the CAF C&B Mobile App. If you're still experiencing login issues, please review the Multi-Factor Authentication (MFA) Guide for Defence 365 on the Canada.ca site.

Authentication is terrible

This app was programmed horribly. Logging in fails at the Microsoft Authenticator 80% of the time, or else gives timeout issues once the code has been input. 2FA has been around for ages. How is it that these app designers haven't figured out what every other app has?

Furthermore, the requirement for Microsoft authentication with no choice of more reliable authentication apps nor the choice for biometric login is ridiculous. Banking apps are better than this and those are still terrible.
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Brennan SheaBrennan Shea

Response from developer

Microsoft Authenticator has been recommended by our DND security organization for single sign-on with our mobile app. Please note that authentication is managed by Microsoft Azure Cloud, not our app. We appreciate your feedback and will follow up with the authentication team to address your Microsoft MFA issues. L'Authenticator de Microsoft a été recommandé par notre organisation de sécurité du DND pour l'authentification unique avec notre application mobile. Veuillez noter que l'authentification est gérée par Microsoft Azure Cloud, et non par notre application. Nous apprécions vos retours et nous allons suivre avec l'équipe d'authentification pour résoudre vos problèmes liés à Microsoft AMF.

Bugged

Can’t even sign in. App makes me open the Microsoft authentication app whenever I try to sign in. From there it signs me in then tells me to verify the code shown on the Authenticator app but I’m already on it so nothing shows up
Liquidc39Liquidc39

Response from developer

Thank you for your feedback. We will look into this with the D365 team. Please note that Microsoft 365 and authentication are not managed by the CAF C&B Mobile App. If you're still experiencing login issues, please review the Multi-Factor Authentication (MFA) Guide for Defence 365 on the Canada.ca site. Merci pour vos retours. Nous allons examiner cela avec l'équipe D365. Veuillez noter que Microsoft 365 et l'authentification ne sont pas gérés par l'application mobile CAF C&B. Si vous rencontrez toujours des problèmes de connexion, veuillez consulter guide sur l’authentification multifacteur (AMF) pour Défense 365 sur le site Canada.ca.

Great app to see pay

Could add a text field on the where we see our pay to lets users know that it only goes back 6 months. If possible adding drop down for previous years would be great as well.

Do see potential issues with users that don’t have the Microsoft authentication app installed on their phone so would probably make that a requirement to have for 2FA login.

Love the functionality when entering the service number it automatically switches from letters to numbers. Would make it so that even if the user enters it in lower case it works.
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AvrJoshiAvrJoshi

Response from developer

We’re delighted to hear that you’re enjoying the mobile app! Thank you for your feedback. We have noted your suggestions for potential future enhancements. Nous sommes ravis d'apprendre que vous appréciez l'application mobile ! Merci pour vos retours. Nous avons pris en compte vos suggestions pour de potentielles améliorations futures.