Zelle users beware
With the NEW system, only the primary account holder can use Zelle, even with a joint account! What a pain. Looking for a new bank.
Nnotmuther
Not an upgrade
The new interface is not user friendly. Each transaction used to provide date, vendor, and balance at a glance. Every transaction from all accounts are listed together without balances or any differentiation except fine print. All transfers are doubled up, because it’s a withdrawal from one and deposit in another. This new app makes it incredibly difficult to manage several accounts. This new app makes it very easy for members to unknowingly overdraw accounts and incur fees. I will be using a different platform to manage day to day banking matters until this gets revisited.
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Aaheminez
Already Hate It
Wasn’t a fun of the first app. Constantly got kicked out of it, or got the “call for assistance” screen… although I was aware an update was going to occur, things were not back up and running by September 14th like it said it would. I haven’t been able to access my bank information for almost a week now. So I deleted the app, and went to redownload. Now it’s an entirely new app, my information hasn’t been transferred over apparently! So now I have to completely re-enroll.. meaning, I have to go through the whole customer service spiel. I guess it’s not the worst thing in the world, but still a major inconvenience.
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HHkumari
Poor organization
I have more than one account and it groups all my transactions on the main page for all accounts. To see each account individually you have to click a few steps deep. This is very inconvenient.
ADAnt dog#1
Not loving the new app
Under transactions, many purchases just show up as withdrawal. Then you have to click on them to see the vendor name. The vendor name used to show up automatically without having to click on it. I also don’t see where the option is to use Zelle
JJules31312
