Horrible service
Say one thing do another
FFlyboywonder
This refund system is terrible
It’s extremely hard to receive a refund even if you have documentation from your doctor. It still gets denied, when you speak different representatives you will get entirely different results. If this is a pay back program using money that’s allocated for retired personnel we should be able to use our money.
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Cchasep327
Poor customer service and communication
Poor customer service and communication. When asked about denied claims, I’m provided vague descriptions. I’ve not been impressed since switching to this service.
MFMatt Fleischbein
Company is Micro Managing My Money
I have submitted several claims and I’m having issues with this company requiring information that isn’t in the irs code. I’ve jumped through their hoops and still no complete payout. Why does my doctor have to approve the quantity of an item that I purchased before I can be paid out? I’ll simply keep my own records next year. They’re supposed to be a convenience, now they’ve become an inconvenience.
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MMrsStansbury12
Can’t use your money
Sadly, you can have thousands of dollars on this card and have approved purchases, but they’ll get declined over and over again to get your teeth cleaned at the dentist.
JJason1jenny
