Confusing and Convoluted
So far, this (now mandatory) newer app has made managing my money much more difficult. The UI all looks the like same boring minimalist graphics, making it harder to differentiate between pages. My biggest problem however, is now my savings, checking and credit are all in their own separate submenus, whereas I could navigate those on the former app with about 3 taps, and now I’m floundering having to go back and forth to double check my money is going where I need it to. They had a good system, I don’t know why all modern corporations need to abandon what worked prior for something new.
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Just takes a while to get used to
At first, I was frustrated because I’ve been using that other app for so long and I saw the poor review. I read the other review and it said you can’t deposit mobile checks and you absolutely can just click on transfer and pay then mobile deposit I like it better. It seems a lot cleaner.
Missing the Old App
I was forced to switch over to the new app and while it seems to be working fine, my online banking has become significantly more difficult due to two missing features:
1) I can’t easily swap back and forth between my husband and my accounts. You have to completely delete your login and biometric data, and reset a PIN every time you switch accounts.
2) The Insights & Budget tab is broken. I used to track several categories of spending closely on the old app, and the new app seems to lump everything that isn’t Mortgage, ATM withdrawals, and a few other random categories into “Transfers”. I can’t track my grocery, restaurant, pet, health, etc. spending, so it’s now a useless feature. I also can no longer filter by account or time frame— it’s only month by month.
1) I can’t easily swap back and forth between my husband and my accounts. You have to completely delete your login and biometric data, and reset a PIN every time you switch accounts.
2) The Insights & Budget tab is broken. I used to track several categories of spending closely on the old app, and the new app seems to lump everything that isn’t Mortgage, ATM withdrawals, and a few other random categories into “Transfers”. I can’t track my grocery, restaurant, pet, health, etc. spending, so it’s now a useless feature. I also can no longer filter by account or time frame— it’s only month by month.
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Needs work
Clunky, slow. Too hard to find where to do a mobile deposit and where to sign out. Mobile deposit with the phone camera was weird. Picture had to be horizontal but input of info was only possible by holding phone vertical. Also,the decimal point is so small it’s hard to see to press it. Ps, the mobile version poor but so is the desktop version. Account total is misleading and it’s clunky to see what’s pending and what’s cleared. Overall a bad job, not customer friendly and not up to WSECU’s usual standards.
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Terrible Update - Requires Yet Another Separate Pin Number
First of all, this is the only app in the entire App Store that requires you to sign in with your Apple ID for some reason. I have 100 apps and none have ever asked for me to do this. Also, you are required to create a brand new separate pin just to use this app. This new four digit pin can’t have any numbers that are adjacent to each other. For example, if your pen had the numbers two and then three, it will be rejected, etc. Totally ridiculous and unnecessary.
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