Love my bank WSECU
I’ve been a member of WSECU bank over 20 years. Great service!
I have a problem I call they solve it. Would never change my bank. Honestly, look forward to calling when I have a problem. LOL. Also, great walk-in service friendly well trained. The best! How many people can say they love their bank?
I have a problem I call they solve it. Would never change my bank. Honestly, look forward to calling when I have a problem. LOL. Also, great walk-in service friendly well trained. The best! How many people can say they love their bank?
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Poor
Adding slick pictures of a woman looking at her phone does nothing to make up for the loss of functionality over previous versions. Specifically, the ability to add notes on transactions was removed and generic labels now are used. As bad but even more frustrating is the ability to transfer funds to family members no longer works and the new app locks you out after 3 attempts even when the attempts are legitimate. I spent a half hour on the phone with WSECU only to have the app still not working correctly. Deleting it and reloading it doesn’t help. One star.
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Not a fan of
The old app was better. This one is hard to navigate, and difficult to just “see” what you’re looking at and doing.
Bill payment take forever to be processed
So everytime I check my balance it’s higher what it actually is, because I’ll push thru a bill payment. And it still shows as my balance while it’s processing.
Not an improvement
Sign in security is now a 4 digit code?? That is where I stopped with the app and deleted it. Will be using the browser for online banking, which sadly has also had a downgrade in usability.
