Dark mode is the best part
This app is a step back.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
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New and made worse
The old app worked fine. The new app... not so much. Issues:
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
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Sooo much better
Makes depositing a check so much faster without all the glitches of prior app
List of recurring transfer/bill pay gone??
In the old app you could see a list of recurring transfers and bill payments. You now have to wait until they are in the 7 day window and it still does not give a complete list. I do not like this update. I cannot even see a complete list of my recurring payments online in the web version. Very inconvenient!!
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Convenience
I love how the WSECU app allows me to pay my bills by just being one tap of a button away. The convenience is unparalleled. Thank you.
