Dark mode is the best part
This app is a step back.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
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New and made worse
The old app worked fine. The new app... not so much. Issues:
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
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Sooo much better
Makes depositing a check so much faster without all the glitches of prior app
List of recurring transfer/bill pay gone??
In the old app you could see a list of recurring transfers and bill payments. You now have to wait until they are in the 7 day window and it still does not give a complete list. I do not like this update. I cannot even see a complete list of my recurring payments online in the web version. Very inconvenient!!
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Convenience
I love how the WSECU app allows me to pay my bills by just being one tap of a button away. The convenience is unparalleled. Thank you.
Forced to switch
Hate it! I have been using the other app for years with no issue. Forced to switch and there are nothing but glitches. Can’t login. Why can’t I transfer money same day? Everything about this app is a downgrade from their previous.
Forced to switch
Like a lot of people, I was forced to switch from the old app to the new app. I can't log into the new app with any of my credentials, the recover username function does not work and the recovery password function does not work so I'm basically locked out of my account. This is definitely not a seamless transfer from the old app to the new app.
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Love my bank WSECU
I’ve been a member of WSECU bank over 20 years. Great service!
I have a problem I call they solve it. Would never change my bank. Honestly, look forward to calling when I have a problem. LOL. Also, great walk-in service friendly well trained. The best! How many people can say they love their bank?
I have a problem I call they solve it. Would never change my bank. Honestly, look forward to calling when I have a problem. LOL. Also, great walk-in service friendly well trained. The best! How many people can say they love their bank?
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Lucas Hendrickson review of WSECU
I’ve been loving this app more then expected I’ve been able to work with my money close and not over spending and not under spending and having all my money where I need
Its great
Best banking app ever
Huge Improvement!
This new WSECU app has surpassed my standards. At least I can say so for the iPhone 17. It works great and is simplified. With a few new bits of info here and there that are helpful.
Terrible
The app constantly crashes on me I can’t even count how many times I’ve had issues with this app WSECU you need to do better!
Not ready for Prime Time
Missing many features from the previous app, months later still getting errors.
Long opening scenes
Why does it have to take so long to start up the app? Seems weird to make us stare at a paid model for so long before even being prompted to login. And can you not remember my preference for logging in with FaceID? Why waste even more time beyond the splash opening with yet another step to get into the app?
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Am dumping WSECU
I have been a customer of almost four decades. This most recent round of tech “upgrades” has meant that I can’t access my account by either app or web page.
Staff generously claims end-user. They ask me turn off things I don’t run (pop-up blocking software, browser extensions, etc). The software is perfect; the clients of the bank are the problem
Since I’m the problem, I am closing an account I have had since the 1989s.
Yes, it’s that bad. Farewell to yet another company that has lost its way.
Staff generously claims end-user. They ask me turn off things I don’t run (pop-up blocking software, browser extensions, etc). The software is perfect; the clients of the bank are the problem
Since I’m the problem, I am closing an account I have had since the 1989s.
Yes, it’s that bad. Farewell to yet another company that has lost its way.
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Budgeting app is terrible now
Honestly, I used to love their budgeting tool- it was totally sufficient for basic needs and had decent functionality. It was not fancy, but it was a working tool. The new budgeting tool is absolutely trash. It’s so dysfunctional it is absolutely useless and there’s no way they actually tested it out before “upgrading”
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Poor
Adding slick pictures of a woman looking at her phone does nothing to make up for the loss of functionality over previous versions. Specifically, the ability to add notes on transactions was removed and generic labels now are used. As bad but even more frustrating is the ability to transfer funds to family members no longer works and the new app locks you out after 3 attempts even when the attempts are legitimate. I spent a half hour on the phone with WSECU only to have the app still not working correctly. Deleting it and reloading it doesn’t help. One star.
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Needs some work
It’s nice looking, but had a few issues so far. 1. Some transactions not show in the search function even with the same label and amount. Issue 2. Some of the transactions were dynamically switching dates as I went through and scrolled back to them, it was really odd.
Bring back old template
I am not happy that WSECU has forced us to use the new app. I miss the old one. Finding information like account number and routing is confusing. I want there to be a dashboard that shows all the money in my separate accounts. Everything is quietly hidden and navigating the new platform is frustrating. Please create a normal dashboard.
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Proof of insurance??
I bought my car SIX YEARS AGO, I’ve had insurance on my car SIX years. Why are you sending me mail saying I need to provide insurance now? WSECU keeps getting worse.
