Terrible
I wish it didn’t force me to change to the new app. I have no problem with businesses updating apps, however this one is completely asinine! For someone that has multiple accounts (business, personal, etc.) I can’t link any of them. I can’t even log into any of my other accounts. It’s just the one. I’m so disappointed, and after 25 years of membership, I’m leaving. Honestly, it’s more than just the app, customer service is terrible, and this credit union is just going downhill fast. We are taking our business elsewhere.
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Downgrade
Lost a lot of the functionality I use for paycheck budgeting:
-Now it autobudgets for one month, I want to pick a specific window with two dates (paycheck to paycheck) to track my spending for each paycheck
-Categorization of budget categories: There are obvious categories available (just like before) but it takes more clicks to do this and, again, it lumps it into the whole month.
-App feels clunkier and harder to use than before. Less buttons isn't necessarily easier... If it isn't broken, why fix it.
Signed, a 29 year old who used to love your old banking app.
-Now it autobudgets for one month, I want to pick a specific window with two dates (paycheck to paycheck) to track my spending for each paycheck
-Categorization of budget categories: There are obvious categories available (just like before) but it takes more clicks to do this and, again, it lumps it into the whole month.
-App feels clunkier and harder to use than before. Less buttons isn't necessarily easier... If it isn't broken, why fix it.
Signed, a 29 year old who used to love your old banking app.
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Last app was superior
Why is the Mobil deposit taking 5 business days to deposit my money? The old app was never like this. And the business app is even worse. Been banking through WSECU for over 10 years and so has all my family, time to switch banks soon.
Can’t deposit check on mobile app
Long time customer but changing credit unions. New mobile app won’t allow me to deposit checks (local branch isn’t an option since I live out of the area). I’ve been working with WSECU for the last three weeks and no resolution. Apparently this is a wide spread problem for Apple users.
Got rid of key features
As a sole business owner, being able to have all accounts under one login was extremely helpful. Now they have two different apps and you can no longer connect your business and personal accounts. I don’t under stand why companies are coming up with solutions for problems that don’t even exist.
Very disappointed
The old app was much better and had a much more concise layout. It was easier to see everything at a glance and navigate. Very disappointed in this so called “upgrade”.
Does not support iPad well
This App only support iPhone, on iPad it still acts like on iPhone, making it difficult to use. Please add iPad support.
Not working properly
Your app is broken. I tried again today using the deposit button on the bottom center of the app and was again told I could not deposit. I then took the same check and went through the transfer button I space to the left on bottom main screen. Choose deposit check from the next screen that opened and proceeded to perform all the same steps this time and the deposit worked, photos look exactly the same. Please notify your IT
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Better than old app
Love this org finally modernizing
Broken
I have only been able to use this once. Every time I try to sign in it just says “Something went wrong.”
Not a fan.
I have multiple accounts that I regularly sign into and do not like having to wait for a 6digit code every time I want to switch accounts. Also it’s so bubbly that you have to scroll to see everything. I appreciated being able to see all my accounts on the same screen (checking and multiple savings under the same account). The old way wasn’t broke so why the “fix”? This feels like a downgrade.
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Who is this woman
Get this random woman off my screen
Hate it!
Horrible upgraded app. Only opens up a very small window to navigate through. Used to open to a full window on my iPad. In the old app I could see multiple days worth of deposits, charges etc. Now I can only see 2 or 3 per page. I have to keep scrolling to see what I used to be able to see on one page. Too frustrating to use. May change banks. After 26 years with WSECU I hate to leave but cannot stay with this app.
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Dark mode is the best part
This app is a step back.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
The transfer feature is very different and now requires multiple steps and places to handle bills and loan payments and transfers. Not being able to see balances while actually typing in a value to transfer is a serious what the hell kind of moment. How is that progress? How is that more useful than displaying values? They very clearly designed this in a box without real UAT.
And then, action buttons in the app are placed at the top of the screen. Seriously? Who holds the phone at the top?
And still, we can’t see card numbers in the app? And we are limited, still, to 100 accounts over the life of our account? And the budgeting features require resetting? And the layout of the account not having a compact view or the ability to rearrange?
And the facial ID scanning to login. How does every app on my phone consistently recognize my face except this one? One of the older reviews hit the nail on the head about the 4 digit login passcode. That is low-tech security that we should be able to disable.
Jesus, the app being useable is not the same as the app being friendly. After being with WSECU for 19 years, it may be time for a change.
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New and made worse
The old app worked fine. The new app... not so much. Issues:
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
1. Can't see business accounts any more. No linkage, no sharing, nada. That, for me, is a complete fail. I transfer funds between business and personal accounts. Not supporting that means I have to call for every transaction. Total regression.
2. The details text is not selectable. When I reconcile transactions I access the information in the details pane. I can't do that any more. I have to memorize the amount, change to my other app, and type in the amounts from memory! Why would you possibly want to break basic copy& paste functionality?
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Sooo much better
Makes depositing a check so much faster without all the glitches of prior app
List of recurring transfer/bill pay gone??
In the old app you could see a list of recurring transfers and bill payments. You now have to wait until they are in the 7 day window and it still does not give a complete list. I do not like this update. I cannot even see a complete list of my recurring payments online in the web version. Very inconvenient!!
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Convenience
I love how the WSECU app allows me to pay my bills by just being one tap of a button away. The convenience is unparalleled. Thank you.
Forced to switch
Hate it! I have been using the other app for years with no issue. Forced to switch and there are nothing but glitches. Can’t login. Why can’t I transfer money same day? Everything about this app is a downgrade from their previous.
Forced to switch
Like a lot of people, I was forced to switch from the old app to the new app. I can't log into the new app with any of my credentials, the recover username function does not work and the recovery password function does not work so I'm basically locked out of my account. This is definitely not a seamless transfer from the old app to the new app.
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