Not a fan of
The old app was better. This one is hard to navigate, and difficult to just “see” what you’re looking at and doing.
Bill payment take forever to be processed
So everytime I check my balance it’s higher what it actually is, because I’ll push thru a bill payment. And it still shows as my balance while it’s processing.
Not an improvement
Sign in security is now a 4 digit code?? That is where I stopped with the app and deleted it. Will be using the browser for online banking, which sadly has also had a downgrade in usability.
Old app was better
The old app was great, don’t fix what is already great!
Messed everything up
This app is not user friendly the old app was way better and faster to use. By forcing me to use this app it messed up all my other financial apps security and can’t log into any of them even though my account is not locked. What a terrible decision to make a new app.
Garbage
Mobile deposit function is not available in the new app??? How is this an improvement from the old app, which worked perfectly fine. What a joke. Come on WSECU, get it together.
WSECU app
Worst app ever used! I have been a member for almost 20 years, this application is enough to make change CU!
Two weeks unable to access my account!
Fix It
Two weeks unable to access my account!
Fix It
Confusing and Convoluted
So far, this (now mandatory) newer app has made managing my money much more difficult. The UI all looks the like same boring minimalist graphics, making it harder to differentiate between pages. My biggest problem however, is now my savings, checking and credit are all in their own separate submenus, whereas I could navigate those on the former app with about 3 taps, and now I’m floundering having to go back and forth to double check my money is going where I need it to. They had a good system, I don’t know why all modern corporations need to abandon what worked prior for something new.
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Just takes a while to get used to
At first, I was frustrated because I’ve been using that other app for so long and I saw the poor review. I read the other review and it said you can’t deposit mobile checks and you absolutely can just click on transfer and pay then mobile deposit I like it better. It seems a lot cleaner.
Why no iPad mini version?
Please consider a native iPad mini version. In this day and age there is no excuse not to have a version in every Mac format. I shouldn’t have to put up with an app that only fills a quarter of the screen. Ridiculous.
Not happy with this silly App
The old app was very user friendly, this one sucks! Things are hard to find, and parts that used to be there are gone. Much more difficult to navigate. And we can no longer use the old version-which worked fine. Why?? Leave things that work for your customers alone, instead of messing them up, people.
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Missing the Old App
I was forced to switch over to the new app and while it seems to be working fine, my online banking has become significantly more difficult due to two missing features:
1) I can’t easily swap back and forth between my husband and my accounts. You have to completely delete your login and biometric data, and reset a PIN every time you switch accounts.
2) The Insights & Budget tab is broken. I used to track several categories of spending closely on the old app, and the new app seems to lump everything that isn’t Mortgage, ATM withdrawals, and a few other random categories into “Transfers”. I can’t track my grocery, restaurant, pet, health, etc. spending, so it’s now a useless feature. I also can no longer filter by account or time frame— it’s only month by month.
1) I can’t easily swap back and forth between my husband and my accounts. You have to completely delete your login and biometric data, and reset a PIN every time you switch accounts.
2) The Insights & Budget tab is broken. I used to track several categories of spending closely on the old app, and the new app seems to lump everything that isn’t Mortgage, ATM withdrawals, and a few other random categories into “Transfers”. I can’t track my grocery, restaurant, pet, health, etc. spending, so it’s now a useless feature. I also can no longer filter by account or time frame— it’s only month by month.
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New app sucks
Reduced functions, set up for phones not tablets. Difficult to navigate.
Needs work
Clunky, slow. Too hard to find where to do a mobile deposit and where to sign out. Mobile deposit with the phone camera was weird. Picture had to be horizontal but input of info was only possible by holding phone vertical. Also,the decimal point is so small it’s hard to see to press it. Ps, the mobile version poor but so is the desktop version. Account total is misleading and it’s clunky to see what’s pending and what’s cleared. Overall a bad job, not customer friendly and not up to WSECU’s usual standards.
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Glitchy and slow
This app is glitchy and slow. The old app was better. This has a lot of updates and the format is odd. It’s difficult to find what I need now
New post App
Hate it
Garbage
What a garbage!Cant deposit a check!Why would you bother making a useless app????didnI memtion the word garbage?
Cannot log in
I know my password as it worked with the old app. Even uninstalling it and reinstalling doesn’t fix the bug, cannot log in.
Not happy
Unable to load icon mobile app have to go to app to open account
Mobile Banking gone
Very glitchy, including the disappearance of Mobile banking. Need to click too many links to fo anything. Why roll this out before it works?
