The BEST credit Union
SCU always has my best interest. Thank you.
LLLibbys Libbys Libbys
Zelle
I have to try three times for it to work or it doesn’t
AJall jsnbehd
Fix Identity Verification
My Face ID is enabled and I have verified my device numerous times and yet i feel like I have to confirm my identity every time I log on to this app. Fix it
Bbougieminimalist15
Confusing
Every time I get an email about a new notice or something going on within the app, there is no indication like a red dot or something akin that most of us are accustomed to looking for when something new needs to be reviewed within this app.
It is very counterintuitive in that regard and a lot of times you could go searching and overlook something because you can’t tell that it was old or in this case something new that you should be seeing.
Also, when receiving email notifications about things like new eNotices, the instructions for both their Internet website and their app: neither the iPhone’s nor iPad’s provide precise instructions about where to find things a lot of the time. Instructions that don’t match in terms of the verbiage being described in the email vs what you see in app / online.
I tried asking their chat bot Skipper about where to find a new eNotice and it lead me somewhere that didn’t “exist” and when querying further it didn’t respond at all.
There are a lot of things that need to be changed across the board to make the customer experience an intuitive one, simpler and less time wasting.
It is very counterintuitive in that regard and a lot of times you could go searching and overlook something because you can’t tell that it was old or in this case something new that you should be seeing.
Also, when receiving email notifications about things like new eNotices, the instructions for both their Internet website and their app: neither the iPhone’s nor iPad’s provide precise instructions about where to find things a lot of the time. Instructions that don’t match in terms of the verbiage being described in the email vs what you see in app / online.
I tried asking their chat bot Skipper about where to find a new eNotice and it lead me somewhere that didn’t “exist” and when querying further it didn’t respond at all.
There are a lot of things that need to be changed across the board to make the customer experience an intuitive one, simpler and less time wasting.
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112thManGoHawksFan
Rate
Moves slow
NNelly’sg
