Gets the job done, but very clunky
New in the US, so I’m comparing to banking apps in the UK. So far the experience is very frustrating. - Setting up external account connections is very slow (over a day, when it could be instantaneous). - being able to transfer to other external accounts seems to need the connection setup from both accounts independently, or else the transaction is blocked. - this app lags when you navigate to different sections. - no direct way of adding cards to Apple Wallet. I would recommend taking a look at how apps are setup and how they flow for banks outside the US, it seems to be much better outside the US and I can’t really understand why this should be the case
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Inconsistent login
Somehow they have made the login incredibly obnoxious and inconsistent when using biometrics. Doesn’t even work half the time.
Horrible app and atm service is isn’t much different
The app glitches horribly if you can get in without it taking forever to attempt to load or idles or freezes and then states username and password don’t exist, etc. even when you know it’s right as you used saved password Face ID, etc. Also was informed their horrible app also has a daily 24 hour limit of logins of 50. Meaning you can only look at your acct or attempt to with their horrible online banking 50 times so if you get 45 froze logins you have 5 attempts to login left for 24 hours if your lucky your login will go through and you’ll get into your acct if not there’s always 24 hours later!!!!!
Most ridiculous banking practice ever! Nothing 1800 number could do either except state it should unlock in 24 hours from last attempted login if not call us back tomorrow!!!
ATM’s in many locations in my area are forever unable to withdrawal money constantly. Huge inconvenience when branch is closed. Been with this bank for quite a few years but I’m just not getting the service I deserve. I’ve moved my banking business over and will close these acct’s once everything has cleared.
Most ridiculous banking practice ever! Nothing 1800 number could do either except state it should unlock in 24 hours from last attempted login if not call us back tomorrow!!!
ATM’s in many locations in my area are forever unable to withdrawal money constantly. Huge inconvenience when branch is closed. Been with this bank for quite a few years but I’m just not getting the service I deserve. I’ve moved my banking business over and will close these acct’s once everything has cleared.
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App is slow
The branch is good! but the app is so slow, doesn’t refresh and is always kicking me out! i’ve updated it everytime it needs an update and still the same issues.
The worst
This is the absolute worst banking app. Worst banking experience as well. Avoid this bank like it’s the plague. I am confident that the positive reviews here are faked to boost the company’s image.
