Gets the job done, but very clunky
New in the US, so I’m comparing to banking apps in the UK. So far the experience is very frustrating. - Setting up external account connections is very slow (over a day, when it could be instantaneous). - being able to transfer to other external accounts seems to need the connection setup from both accounts independently, or else the transaction is blocked. - this app lags when you navigate to different sections. - no direct way of adding cards to Apple Wallet. I would recommend taking a look at how apps are setup and how they flow for banks outside the US, it seems to be much better outside the US and I can’t really understand why this should be the case
Show more
Inconsistent login
Somehow they have made the login incredibly obnoxious and inconsistent when using biometrics. Doesn’t even work half the time.
Horrible app and atm service is isn’t much different
The app glitches horribly if you can get in without it taking forever to attempt to load or idles or freezes and then states username and password don’t exist, etc. even when you know it’s right as you used saved password Face ID, etc. Also was informed their horrible app also has a daily 24 hour limit of logins of 50. Meaning you can only look at your acct or attempt to with their horrible online banking 50 times so if you get 45 froze logins you have 5 attempts to login left for 24 hours if your lucky your login will go through and you’ll get into your acct if not there’s always 24 hours later!!!!!
Most ridiculous banking practice ever! Nothing 1800 number could do either except state it should unlock in 24 hours from last attempted login if not call us back tomorrow!!!
ATM’s in many locations in my area are forever unable to withdrawal money constantly. Huge inconvenience when branch is closed. Been with this bank for quite a few years but I’m just not getting the service I deserve. I’ve moved my banking business over and will close these acct’s once everything has cleared.
Most ridiculous banking practice ever! Nothing 1800 number could do either except state it should unlock in 24 hours from last attempted login if not call us back tomorrow!!!
ATM’s in many locations in my area are forever unable to withdrawal money constantly. Huge inconvenience when branch is closed. Been with this bank for quite a few years but I’m just not getting the service I deserve. I’ve moved my banking business over and will close these acct’s once everything has cleared.
Show more
App is slow
The branch is good! but the app is so slow, doesn’t refresh and is always kicking me out! i’ve updated it everytime it needs an update and still the same issues.
The worst
This is the absolute worst banking app. Worst banking experience as well. Avoid this bank like it’s the plague. I am confident that the positive reviews here are faked to boost the company’s image.
Kinda
It sometimes does what you want it to do, other times the updates make it forget that you exist as a customer. 3 days ago before the last update I had zero problems accessing my account via the app, currently there’s no way to access anything as my “username does not exist.” Especially frustrating as I know my username and password intimately well since this happened 3 months ago and lasted for weeks. My username and password work great on their online platform which has the same backend as the app, meaning it’s literally just a developer problem.
The app feels clunky at best and sometimes it works but not enough to be considered reliable in my mind. Download it if you want an experience seemingly designed by a developer who wasn’t paid enough to care about the end user’s experience.
The app feels clunky at best and sometimes it works but not enough to be considered reliable in my mind. Download it if you want an experience seemingly designed by a developer who wasn’t paid enough to care about the end user’s experience.
Show more
Unable to look at quick balance
Updated the app and now i cant see my quick balance im having to login in everytime just to see my balance wasnt having this issue earlier til i updated the app
Worst
Their telephone banking after hours is terrible! Also, the app is completely useless. It was great a few years ago and now it is awful!
App
Never loads, bugs out & always freezes app so trash including there website too.
Still the Worst Banking App
It’s pretty evident that a lot of the reviews for this app are fake.
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
Show more
Severely and dangerously underdeveloped
App crashes constantly and takes minutes to load anything and everything.
Save Yourself some Money and bank Elsewhere!
Been banking here for a while, and I have no idea why we still stick around. Looking for banks now actually. Let’s start by saying this CU has some perks, but most banks do. The next is that the app sucks!! It’s stale looking, it’s slow, glitches, freezes etc. Developers need to get the app looking and working better. BUT my worst experience is that, I get merchants randomly try to take payments out on certain days, so hay are not scheduled, and this bank whether they pay the bill OR NOT, you get charged a FREAKING $29 FEE. WTH! Why charge a fee for rejecting a payment, I can see if they paid it “MAYBE,” but that’s a lot of money to charge for a fee. Especially in this day and age! Anyhow, can’t afford to bank here, so taking my business elsewhere. I guess Gesa is for the RICH!
Show more
Worst Banking App
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
Show more
Log-in Nightmare
This App used to work seamlessly with no issues. Now I can’t even log into the app. I get an error with a phone number to call. I called the number their IT department said there is no problem. This issue has been going on for about 3 months. I miss using a functional app that had no prior issues. I’ll be deleting this app and just using their website.
Show more
Slow to update using app
Please change this app so that it is able to reflect the changes on the account that you make
It is very slow and does not work the way it should
It is very slow and does not work the way it should
Terrible
Hard to use. Doesn’t work half the time. Terrible banking app and their website isn’t any better. We are considering changing credit unions to one with a more user friendly and functional app/ Website.
Horrible App
10 minutes to login just for another 10 minutes for their menu to load and then I can’t access none of my banking option because this app can’t load itself
App
App is annoying because it only works when it wants to and it doesn’t help to call the number that it suggested.
Error has Occurred
App has been nothing but a PAI. Continuously get “Error has occurred…”. I delete the app, re-install and then I’m able to log in again. A few days later back to the same error. Been doing the same over and over!!FIX IT!!!
Why remove make it complicated to pay my credit? Constant crash outs.
Every single time I log in, the app will crash and turn off, the website does the same thing. Why did you change the credit payments process? It was much easier to transfer a payment from checking to credit and it would process that same day. Now we have to make unnecessary steps to pay when the payment won’t even go through for 3 days. You guys are stupid.
Show more
