The worst
This is the absolute worst banking app. Worst banking experience as well. Avoid this bank like it’s the plague. I am confident that the positive reviews here are faked to boost the company’s image.
Kinda
It sometimes does what you want it to do, other times the updates make it forget that you exist as a customer. 3 days ago before the last update I had zero problems accessing my account via the app, currently there’s no way to access anything as my “username does not exist.” Especially frustrating as I know my username and password intimately well since this happened 3 months ago and lasted for weeks. My username and password work great on their online platform which has the same backend as the app, meaning it’s literally just a developer problem.
The app feels clunky at best and sometimes it works but not enough to be considered reliable in my mind. Download it if you want an experience seemingly designed by a developer who wasn’t paid enough to care about the end user’s experience.
The app feels clunky at best and sometimes it works but not enough to be considered reliable in my mind. Download it if you want an experience seemingly designed by a developer who wasn’t paid enough to care about the end user’s experience.
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Unable to look at quick balance
Updated the app and now i cant see my quick balance im having to login in everytime just to see my balance wasnt having this issue earlier til i updated the app
Worst
Their telephone banking after hours is terrible! Also, the app is completely useless. It was great a few years ago and now it is awful!
App
Never loads, bugs out & always freezes app so trash including there website too.
Still the Worst Banking App
It’s pretty evident that a lot of the reviews for this app are fake.
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
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Severely and dangerously underdeveloped
App crashes constantly and takes minutes to load anything and everything.
Save Yourself some Money and bank Elsewhere!
Been banking here for a while, and I have no idea why we still stick around. Looking for banks now actually. Let’s start by saying this CU has some perks, but most banks do. The next is that the app sucks!! It’s stale looking, it’s slow, glitches, freezes etc. Developers need to get the app looking and working better. BUT my worst experience is that, I get merchants randomly try to take payments out on certain days, so hay are not scheduled, and this bank whether they pay the bill OR NOT, you get charged a FREAKING $29 FEE. WTH! Why charge a fee for rejecting a payment, I can see if they paid it “MAYBE,” but that’s a lot of money to charge for a fee. Especially in this day and age! Anyhow, can’t afford to bank here, so taking my business elsewhere. I guess Gesa is for the RICH!
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Worst Banking App
I have worked with several different credit unions and banks with different types of accounts. Not many of them have been great, but this is by far the difficult app to navigate compared to the others. Making transfers with in the bank is difficult. Making transfers outside of the bank is far worse. But the most frustrating thing is trying to link external accounts to the Gesa account so you can actually get your money into the bank.
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Log-in Nightmare
This App used to work seamlessly with no issues. Now I can’t even log into the app. I get an error with a phone number to call. I called the number their IT department said there is no problem. This issue has been going on for about 3 months. I miss using a functional app that had no prior issues. I’ll be deleting this app and just using their website.
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Slow to update using app
Please change this app so that it is able to reflect the changes on the account that you make
It is very slow and does not work the way it should
It is very slow and does not work the way it should
Terrible
Hard to use. Doesn’t work half the time. Terrible banking app and their website isn’t any better. We are considering changing credit unions to one with a more user friendly and functional app/ Website.
Horrible App
10 minutes to login just for another 10 minutes for their menu to load and then I can’t access none of my banking option because this app can’t load itself
App
App is annoying because it only works when it wants to and it doesn’t help to call the number that it suggested.
Error has Occurred
App has been nothing but a PAI. Continuously get “Error has occurred…”. I delete the app, re-install and then I’m able to log in again. A few days later back to the same error. Been doing the same over and over!!FIX IT!!!
Why remove make it complicated to pay my credit? Constant crash outs.
Every single time I log in, the app will crash and turn off, the website does the same thing. Why did you change the credit payments process? It was much easier to transfer a payment from checking to credit and it would process that same day. Now we have to make unnecessary steps to pay when the payment won’t even go through for 3 days. You guys are stupid.
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Horrible app
Please update like yesterday. And please spend some money from your customer acquisition costs to make it more robust. This is a pathetic app that is so so outdated my nickname is the t-Rex of banking apps. And at least t-tex had teeth. This is toothless, no bite at all.
Terribly clunky and unreliable
Easily the worst banking app I have ever used. I couldn’t imagine ever suggesting anyone use gesa as a primary bank considering the state of this app. The UI is clunky and unresponsive, the app runs incredibly slowly, worst of all, it frequently displays incorrect information on credit accounts.
As of the most recent update, In order to make a payment on a gesa credit account with funds from your gesa checking account, you must first add your checking account as if it’s an external account from another institution. A cumbersome process to say the least.
Making payments on a credit account close to or after the due date results in the app incorrectly displaying “no payment due” until your next closing date. This is effectively a trap to generate late fees on credit accounts which, I have to imagine, is incredibly successful at doing just that. Gesa has been aware of this issue for at least a year and has failed to do anything about it.
All in all, gesa is a fine institution with well above average interest rates on their savings accounts, and high approval rates on credit applications. That being said, just my experience using this app has tainted my experience as a gesa member to the point that I wouldn’t recommend this institution for anything other than saving money.
As of the most recent update, In order to make a payment on a gesa credit account with funds from your gesa checking account, you must first add your checking account as if it’s an external account from another institution. A cumbersome process to say the least.
Making payments on a credit account close to or after the due date results in the app incorrectly displaying “no payment due” until your next closing date. This is effectively a trap to generate late fees on credit accounts which, I have to imagine, is incredibly successful at doing just that. Gesa has been aware of this issue for at least a year and has failed to do anything about it.
All in all, gesa is a fine institution with well above average interest rates on their savings accounts, and high approval rates on credit applications. That being said, just my experience using this app has tainted my experience as a gesa member to the point that I wouldn’t recommend this institution for anything other than saving money.
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Horrible app
This app is barely functional and has glitches all the time.
Recent update
As of recent, the current update has made the app extremely slow. After they added the card management for some reasons it’s just super bad. Terribly organized and paying a balance use to take one step now I have to click into three different tabs just to pay. And that’s if you’re lucky it even loads. I have to exit the app just so I can load up properly.
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