Horrible service
Say one thing do another
This refund system is terrible
It’s extremely hard to receive a refund even if you have documentation from your doctor. It still gets denied, when you speak different representatives you will get entirely different results. If this is a pay back program using money that’s allocated for retired personnel we should be able to use our money.
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Poor customer service and communication
Poor customer service and communication. When asked about denied claims, I’m provided vague descriptions. I’ve not been impressed since switching to this service.
Company is Micro Managing My Money
I have submitted several claims and I’m having issues with this company requiring information that isn’t in the irs code. I’ve jumped through their hoops and still no complete payout. Why does my doctor have to approve the quantity of an item that I purchased before I can be paid out? I’ll simply keep my own records next year. They’re supposed to be a convenience, now they’ve become an inconvenience.
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Can’t use your money
Sadly, you can have thousands of dollars on this card and have approved purchases, but they’ll get declined over and over again to get your teeth cleaned at the dentist.
Useless
Most useless app.
Difficult to work with
I submit bills from the hospital and the deny payment. Do they think I’m making this up. They like to hold onto my money as long as possible.
Easy to Use
Excellent response time and any questions I’ve had, they’ve been answered with patience and knowledge.
This company is a scam
They randomly decided to stop partnering with Flex and Truemed. Now if you want to buy a piece of workout equipment that’s much cheaper than what they offer on their HRA site, you must pay out of pocket and obtain a LMN from your doctor, verses a LMN through one of those two previously authorized companies. Just another hoop to jump through and total overreach of controlling money that isn’t theirs!
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Edit/add documents to submitted claim
There should be a way to resubmit supporting documents to denied claims without submitting a new claim. If there is a way, it should be made clear on how to add documents to previous denied claims.
Easy peasy
I am so happy we were switched to this management group. They are providing great service.
This refund system is terrible
It’s extremely hard to receive a refund even if you have documentation from your doctor. It still gets denied, when you speak different representatives you will get entirely different results. If this is a pay back program using money that’s allocated for retired personnel we should be able to use our money.
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Thank you colleen!!!
Today for me started out rough on my computer…. Colleen was super patient with me and my computer skills….. and she was amazingly helpful!!! She was my stress reliever! Thank you!!!
Waaaay too slow
Why so slow
FSA portion is ridiculous
I am constantly uploading documents from reputable medical organizations for doctors visits and still get denials at times. They are exhausting. Making an automated payment on an ongoing medical bill should not require constant monitoring by FSA.
HRA
HRA has been made easy with this app
Cannot find way to edit entries.
Not at all apparent how to add supporting documents. After “Save” option there is nothing reachable. Screwy operational logic.
Don’t bother
This account is a joke
Help Information not Helpful
Bad customer service
App sucks
Hard to upload documents for obvious medical claims
