Easy to Use
Excellent response time and any questions I’ve had, they’ve been answered with patience and knowledge.
This company is a scam
They randomly decided to stop partnering with Flex and Truemed. Now if you want to buy a piece of workout equipment that’s much cheaper than what they offer on their HRA site, you must pay out of pocket and obtain a LMN from your doctor, verses a LMN through one of those two previously authorized companies. Just another hoop to jump through and total overreach of controlling money that isn’t theirs!
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Easy peasy
I am so happy we were switched to this management group. They are providing great service.
This refund system is terrible
It’s extremely hard to receive a refund even if you have documentation from your doctor. It still gets denied, when you speak different representatives you will get entirely different results. If this is a pay back program using money that’s allocated for retired personnel we should be able to use our money.
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Thank you colleen!!!
Today for me started out rough on my computer…. Colleen was super patient with me and my computer skills….. and she was amazingly helpful!!! She was my stress reliever! Thank you!!!
Waaaay too slow
Why so slow
FSA portion is ridiculous
I am constantly uploading documents from reputable medical organizations for doctors visits and still get denials at times. They are exhausting. Making an automated payment on an ongoing medical bill should not require constant monitoring by FSA.
HRA
HRA has been made easy with this app
Cannot find way to edit entries.
Not at all apparent how to add supporting documents. After “Save” option there is nothing reachable. Screwy operational logic.
Don’t bother
This account is a joke
Help Information not Helpful
Bad customer service
App sucks
Hard to upload documents for obvious medical claims
Worst Ever
This company is just so difficult to work with they don’t not explain why they deny transactions. It’s such a guessing game sometimes when you use the card, the payments go through and they’re supported with no documentation and other times when you have plenty of documentation, they reject and deny the transaction making you jump through more hoops just to get the transaction approved
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Easy & Fast to Use
I especially like that it’s been quick to set up and edit ongoing reimbursement, even with photos of the necessary documentation. Everything is faster on the app than on my laptop.
Predatory
Absolute predatory behavior and shoddy customer support. They keep changing their minds and refuse to reactivate my card after I complete all of the requirements. They then send even more after I do. Why not just send them all in one message??? Especially when you take days to respond.
Great app
I retired last year and ended up with a lot of agencies to keep track of. One of the accounts is my HSA.This app works wonderfully, and there are real people behind the app. Good support and works great.
Excited!
Talked to 2 different people who helped me today. What a game changer. They were polite and wanted to help instead of stymie you. So glad to welcome them!
Horrible company
Don’t use this company. They operate under a subjective and poor quality control model. They routinely deny medical reimbursement and demand additional documentation beyond a receipt. I’m actively trying to get our company to use another HSA..
Barry
I was instructed to find the “Benefits Card” tab. It is nowhere to be found!
Great app.
The former HRA Viba provider was terrible. We are so happy our employer made the change as difficult as it probably was administratively.
