Terrible
The app on the phones and the desk version are terrible, not user-friendly whatsoever. I keep buying the same subscription and can’t access it. I’ve tried it on my computer and my phone. I’ve contacted Customer Service five times without any response as to get any kind of help. I know this is a good magazine because the top cake decorators use it however, I cannot figure this out you have to pay for literally every issue!
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If only the app worked properly!
I am sure that if the app worked properly it would be great, but I continue to struggle to access any of the magazines. This week I received an email about the latest magazine, but can I access it - no I can’t. I fear I have wasted my money
I have had nothing but trouble with this app!!
This is the worst app and NO customer service!!! I have emailed customer service numerous times, I receive an email with a ticket number that says customer support will response, but they never do!! The website will not let me change the password for the app. I am so frustrated with the whole thing. I am ready to cancel my subscription and delete the app!! I have been a continuous subscriber for years and now cannot access my subscription on my iPad!
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Cant get into the app.
I now have two years worth of magazines i cant see because the app doesnt open
Terrible app experience
I regret buying this subscription. Initially, it allowed me to view a few issues, a few days went by and now I can not access any of the issues. I reached out to their customer service for support. The agent created a user/password, it worked for 5 mins only. I’m still unable to access the issues. Save your money
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Great app and tutorial
I have tried a lot of apps but this is so far the best. Easy to use, highly informative, and beautiful graphics. :)
Geat app!
Amazing app. Great tutorials and very easy to use. Works seamlessly. Extremely satisfied. 👍👍👍
Great app
Great app, works really well
I love this App
I both love the content and the app. Very easy to use and a great read on my journeys into work
Good magazine Awful apo
I see the first poor review was over 2 years ago.
The sign on does not recognise password again and again...! Can get to magazine after several attempts now but difficult to view and read.
Contacted helpline but no help. Maybe it is better on iPad but useless on my iPhone. I wish I had gone for printed version. Despite contacting CM and stating App not fit for purpose and asking to pay extra to change, I have not been given that option.
The sign on does not recognise password again and again...! Can get to magazine after several attempts now but difficult to view and read.
Contacted helpline but no help. Maybe it is better on iPad but useless on my iPhone. I wish I had gone for printed version. Despite contacting CM and stating App not fit for purpose and asking to pay extra to change, I have not been given that option.
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Response from developer
Hi, we are know for our great customer service. We are happy to help with any issue you have. Could you please email customerservices@cakemasters.co.uk and someone will definitely help!
Love the app
Love both the app and the magazine
Tasty cake
Nice magazine
It doesn’t work
Doesn’t recognise my passowrd and i can’t read my magazines ! It’s really the worst app i ever used and paid for it!
Response from developer
Hi, we are happy to help with any issue you have. Could you please email customerservices@cakemasters.co.uk and someone will definitely help
Love the mag but hate the app
Won't recognise password and can't use reset password. Trying to open latest issue and sometimes opens old issue. Paid for subscription and wish I hadn't bothered. 😒
Response from developer
Hi, we are happy to help with any issue you have. Could you please email customerservices@cakemasters.co.uk and someone will definitely help.
Inspiring
Love this magazine full of tips and tutorials!
Great magazine, dreadful app
I bought a magazine on my iPhone and was asked to buy it again on my iPad on the same iTunes account.
I downloaded the app again to see if it would update the account. It's now asking me to pay again on my iPhone. There is no way to restore purchases.
This is the first digital magazine I have had this issue with. I'm very disappointed.
I downloaded the app again to see if it would update the account. It's now asking me to pay again on my iPhone. There is no way to restore purchases.
This is the first digital magazine I have had this issue with. I'm very disappointed.
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Response from developer
Hi Pmdiva, the restore option is on the right-hand corner of the app. This is a simple fix. If you are still facing problems. Could you please email customerservices@cakemasters.co.uk and someone will definitely help!
Cost issies
It says in the App Store it's £2.99 per issue but when you down load it charges you £3.99 per issue !
