Good
Beware, not what it seems.
The best game
Charges
Great game
The trailer is not the real gameplay
It’s a pay to play, build your city standard system.
It’s gets repetitive fairly quickly and loses its playability if you don’t cough some bank to keep going.
Played it for 2weeks then deleted it!
Игра
Locked Out of My Account with No Real Support Response
I accidentally unlinked my only login method (Google), and now I am locked out of my account. I provided my username, server information, transaction history, and other proof showing I am the rightful owner, yet support continues to dismiss the issue instead of actually investigating it.
My account is Spartaaaa on Server 976, and I have spent time and money building this account. The fact that a loyal player can provide proof of ownership and still receive no meaningful help is unacceptable.
The ticket system is also frustrating because I cannot even submit another request after receiving a response that did not solve anything.
I enjoyed the game, but the lack of competent customer support has completely ruined my experience. If account security and player support matter, this needs serious improvement.
Unfortunately inconsistent customer service
However, I’ve just now faced a customer service issue so outrageous I feel no other power than leaving this review.
There’s an invisible 30% cost multiplier in the auction hall for pet skills. Normally, this is somewhat visible when you can take your time for purchases. Immediately following the release of a new skill, however, it becomes impossible to see this multiplier in real time because of how quickly the price climbs. This happens within seconds of reset for the 3 days following a new pet release. The invisible 30% multiplier doesn’t become visible during this time. And. If you hesitate for even a minute you will not be able to purchase the skill as they run out of time.
The combination of rushing to buy skills along with the lack of visibility in this setting makes it so you can spend upwards of $100 extra dollars without seeing it reflected in the display price until you’ve already purchased the item.
I explained this very clearly to the development team and customer service, and their answer was unanimously that “the price is clearly reflected in the auction hall”, when it very much was not. A very easy opportunity to reverse a transaction turned into one that made me angry and will probably keep me upset for quite some time and share this story with my alliance and followers.
Tedious, unending, exhausting, etc….
Good game?
Great game, horrible support
Support is a flipping (I’d use another word instead of flipping) joke if you need a question answered. You continually get a canned response and then the system closes out your ticket.
