Logged out number disappeared
I’ve been trying but not success. I’m frustrated at this point now
Response from developer
Hi Sage Emperor, It sounds like you may have tried to sign in using your purchased Call.com number instead of the SIM phone number you originally registered with, which is why you had trouble signing in. Please reach out to our support team with the details of both numbers, and they’ll help you recover access and restore everything as quickly as possible. We’re here to help get this sorted for you.
Buggy App and Broken KYC flow
Response from developer
Hi there, thanks for taking the time to share your experience. We’d like to clarify a couple of points to avoid any confusion. A French number can be verified regardless of where you live, so residency in France is not a requirement for completing the process. Regarding payments, purchases made through Apple are handled directly by Apple, not by us, which is why refunds can only be processed through Apple’s system. Our support team can’t issue refunds directly, but they do provide clear step-by-step guidance on how to request one through Apple. We’re sorry for the frustration you felt and appreciate the feedback
Error regarding adding balance
Response from developer
Dear Bassem Makhlouf, thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing this issue. Please get in touch with our support team directly at support@call.com, so they can review your account and assist you.
Scam scam scam
Scammers giving service for one and charging people for one year.
I’ll ask all my team mates to comment here to make an awareness.
Response from developer
Hi Yasar Bhaldar, we are sorry to hear about your negative experience. We can see that you’ve already been in touch with our support team, and they reached out to request some additional information due to a higher volume of calling activity on your account compared to the typical usage of the average customer. We want to assure you that we’re a legitimate service and take fairness and transparency seriously. Please continue working with our support team so they can complete the review and assist you as quickly as possible.
GREAT SERVICES
We recently made a mistake and purchased the wrong plan on Call.com. However, after contacting customer support, they resolved the issue quickly and refunded the balance one our just one email.
Their response time is impressive, and the pricing is very budget-friendly. We absolutely love this app!
Response from developer
Dear Derek, thank you so much for your thoughtful 5-star review! We’re really glad to hear that you’re enjoying the app and finding both the interface and overall experience to your liking. It’s especially great to know our support team was able to quickly resolve your issue—that’s exactly the level of service we aim to provide. Your kind words about our pricing and quality mean a lot to us. Thanks again for your support—we’re grateful to have you with us!
