In-app purchase not available, how do I buy credit?
Response from developer
Hi AkiinzMobo, we're sorry for the inconvenience. The message you're seeing usually indicates that purchases can't be completed on your account at the moment. Please contact our Support Team so we can investigate. You can reach us in the app via Settings → Contact Support, and we'll be happy to help.
System service very bad
Response from developer
Hi there, we're sorry for the trouble. If the issue continues, contact our support team at support@call.comwith your account details so they can investigate and help you get back in.
Media Feature
Response from developer
Hi there, thank you for the suggestion and for sharing your feedback with us. You can already send attachments between Call.com users, and we're also exploring MMS support in regions where it's available, but we don't have an exact timeline to share yet.
Can’t make calls
Response from developer
Hi there, sorry to hear the experience didn’t meet your expectations, especially when you’re relying on it for business use. This isn’t something we can fully resolve from a review, but our support team can take a closer look at your account and help get things working more smoothly for you. Please reach out to us at support@call.com so we can assist directly.
Logged out number disappeared
I’ve been trying but not success. I’m frustrated at this point now
Response from developer
Hi Sage Emperor, It sounds like you may have tried to sign in using your purchased Call.com number instead of the SIM phone number you originally registered with, which is why you had trouble signing in. Please reach out to our support team with the details of both numbers, and they’ll help you recover access and restore everything as quickly as possible. We’re here to help get this sorted for you.
Buggy App and Broken KYC flow
Response from developer
Hi there, thanks for taking the time to share your experience. We’d like to clarify a couple of points to avoid any confusion. A French number can be verified regardless of where you live, so residency in France is not a requirement for completing the process. Regarding payments, purchases made through Apple are handled directly by Apple, not by us, which is why refunds can only be processed through Apple’s system. Our support team can’t issue refunds directly, but they do provide clear step-by-step guidance on how to request one through Apple. We’re sorry for the frustration you felt and appreciate the feedback
Error regarding adding balance
Response from developer
Dear Bassem Makhlouf, thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing this issue. Please get in touch with our support team directly at support@call.com, so they can review your account and assist you.
Scam scam scam
Scammers giving service for one and charging people for one year.
I’ll ask all my team mates to comment here to make an awareness.
Response from developer
Hi Yasar Bhaldar, we are sorry to hear about your negative experience. We can see that you’ve already been in touch with our support team, and they reached out to request some additional information due to a higher volume of calling activity on your account compared to the typical usage of the average customer. We want to assure you that we’re a legitimate service and take fairness and transparency seriously. Please continue working with our support team so they can complete the review and assist you as quickly as possible.
GREAT SERVICES
We recently made a mistake and purchased the wrong plan on Call.com. However, after contacting customer support, they resolved the issue quickly and refunded the balance one our just one email.
Their response time is impressive, and the pricing is very budget-friendly. We absolutely love this app!
Response from developer
Dear Derek, thank you so much for your thoughtful 5-star review! We’re really glad to hear that you’re enjoying the app and finding both the interface and overall experience to your liking. It’s especially great to know our support team was able to quickly resolve your issue—that’s exactly the level of service we aim to provide. Your kind words about our pricing and quality mean a lot to us. Thanks again for your support—we’re grateful to have you with us!
Glitchy and terrible UI
Response from developer
Hi there, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced. Our platform is fully functional, and we deploy monitoring agents to make sure that there are no service outages. Our registration process can feel a bit detailed at first. As a telecommunications provider, we do need to ensure that the information provided for account setup and payments is accurate and verifiable. This is a standard requirement across the industry to keep the service secure and reliable and to comply with the regulations.
Internal server error
Response from developer
Hi Amelia Jumbo, we’re sorry to hear about your experience, and thanks for bringing this to our attention. Our app does support Apple devices, so this is likely an issue we need to review on your account. Please contact us at support@call.com with a few details, and our team will be happy to investigate and help resolve it for you as soon as possible.
Brian Patterson
Response from developer
Dear Brian Patterson, thanks so much for the 5 stars! We’re really happy to hear our service makes calling abroad simple and affordable for you. Your feedback means a lot! Thanks for sharing! Please feel free to reach out to us at support@call.com if you need any help or advice.
SCAM SCAM SCAM SCAM
Response from developer
Hi Aaaqib7100, we take claims like this very seriously. Our app is a legitimate service that operates in full compliance with App Store guidelines and is used by many satisfied users. We are committed to transparency and providing a reliable experience. If you experienced any issue or believe something did not work correctly, please contact our support team at support@call.com, so we can investigate and resolve it for you as quickly as possible. We appreciate all feedback and remain focused on improving the app and maintaining the trust of our users.
Can we use it on whatsapp
Response from developer
Hello there, Call.com numbers are true wireless (mobile) phone numbers, so there is no reason WhatsApp should not accept them. However, we do not have control over third-party services' internal policies on accepting or rejecting signups, unfortunately.
Buggin
Response from developer
Hi Mumah677, we are sorry to hear about the payment issue you have and appreciate you bringing it to our attention. Please reach out to us at support@call.com, so our Customer Service Team can check and assist you.
Buggy, needs fixing
Response from developer
Hi there, we are sorry to hear about your experience and appreciate you bringing it to our attention. Please reach out to support@call.com so we can investigate the calling issue you experienced. Thanks!
Can’t credit the number for callings
Response from developer
Dear Customer, we are sorry to hear about the issue with purchasing a credit, and appreciate you bringing it to our attention. Please reach out to us at support@call.com, so our Customer Service Team can review your account and help you.
Very clumsy
Response from developer
Hi Kitegirl50, we are sorry to hear that you do not like the app. Even though you didn’t leave a comment, we would like to make things right. Please reach out to support@call.com and share a brief description of the problem with us.
❌ TERRIBLE PAYMENT EXPERIENCE – UNACCEPTABLE FOR iOS
There is NO way to subscribe or pay inside the app through Apple’s App Store. Instead, users are forced to leave the app, open a mobile browser, log in again, and pay outside the app. This is extremely frustrating, time-wasting, and unacceptable for an iOS app.
Apple provides In-App Purchases for a reason. Redirecting users to a browser to handle payments feels lazy, unprofessional, and breaks trust. It ruins the user experience and makes the app feel poorly designed and unfinished.
If you want people to subscribe, enable in-app payments like every serious iOS app does. Until this is fixed, I would not recommend this app to anyone.
Response from developer
Hi Spencer-Roy, we are sorry to hear that you had trouble with the payment. We offer Apple Pay and Google Pay in-app payments (depending on the device) as well as direct card payments, which you can make in the web app Call.com. If you still have an issue, please reach out to us at support@call.com, so our Customer Service Team can take a look at your account and assist you.
Great
Response from developer
Dear Agesh Shiva, we’re so grateful for your 5-star review! If you ever have any additional thoughts or want to share more about your experience, we’d love to hear from you at support@call.com!

