Call.com User Reviews

Customer Experience

Positive experience39.1% of reviews
Neutral6.3% of reviews
Negative experience54.7% of reviews

~ Based on 64 written reviews from the US App Store.

What users say

Is Call.com Safe?

Call.com: 2nd Phone Number appears safe based on user ratings. AppsHunter Safety Score for Call.com is 91/100.

This assessment is based on 713 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience
3.6% of ratings suggest some concerns
5.9% of ratings point to a risky experience

~ Based on 713 App Store ratings for Call.com.

Is Call.com Legit?

Call.com: 2nd Phone Number appears to be a legitimate app. AppsHunter Legitimacy Score for Call.com is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

not working- transferred from Vyke and call interface is not responsive

the call app is literally not responsive on my phone. its a still photo when i launch the app, i cant open anything. if i tap on any option there is no response. not working at all, terrible. pls fix

App doesn’t work

Why is this app doesn’t working on my iPhone? Give my money back

App not working

I have just migrated from vyke to this app and the first impression is that it has crashed right after login on every attempt, i am not even able to click any buttons. Just stuck on the history page and can’t perform any action whatsoever. Is this because i denied permission to the camera? If it is then this makes this app a little suspicious.
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Unable to buy number even after adding credit to my account

I have constantly tried to buy number just like others but i keep getting a message like this
WE ARE NOT ABLE TO FETCH THE LIST OF AVAILABLE COUNTRIES TRY AGAIN
What’s going on and i have credit

Response from developer

Hi there, we're sorry to hear about your experience. Having credit on your account doesn’t necessarily mean all number-purchase options are currently available. Please contact our support team through the app or by sending an email to support@call.com so we can check your account and help resolve this for you.

Frauds

Please don't download this app they are fraud, there customer care is rude, after payment they will delete your account and ask for verification and after verification they will tell you violated their regulations as you can't use the number on WhatsApp , they don't refund, this is absurd

Response from developer

Hi there, we’re sorry to hear you had a negative experience. We take concerns about our Support team seriously, but claims that our service is fraudulent are not accurate. Accounts are not simply deleted after verification, and our US numbers clearly display a warning that they may not work with WhatsApp. We’re happy to additionally review your case if you contact us directly.

Ne fonctionne pas

Impossible de la faire fonctionner, j’ai tout essayé, j’ai demandé un remboursement j’espère que le service client me remboursera, car je suis vraiment déçu

Response from developer

Bonjour, nous sommes désolés de ne pas avoir été à la hauteur de vos attentes. Soyez assuré que toutes les demandes de remboursement et les questions relatives à votre compte sont examinées par notre équipe de service client. Nous étudierons votre demande avec attention et reviendrons vers vous dans les plus brefs délais.

Best app and service support

I had some issue with verification but the team did their best! They listened carefully, guided and finally helped! I am very happy with their work and support. Highly recommend this app and thank you to the team again!

Response from developer

Dear Customer, thank you so much for taking the time to leave us a review! We’re really happy our team could assist you and get everything sorted. It was a pleasure helping you, and we truly appreciate your kind words and recommendation!

Video call

It would be more better if the app can make a video call.

Response from developer

Dear Customer, thanks for the 5 stars and for the suggestion! Good news - video calls are already available between Call.com users. We hope you give the feature a try and enjoy staying connected with your Call.com contacts!

Very Impressed!!!!!

Listen! If you had to use textme or any other app I recommend you try this one first. If you’re not sure which app to use try this app first!!! It’s saves you lots of $ and does everything you may need!

Response from developer

Dear Customer, thanks for the fantastic review! We’re really glad Call.com has been a great fit for you. We appreciate the recommendation and hope we can keep making your calling experience simple and affordable!

Logged Me Out

I got the number and I got extra credits. I wake up the next day and they’ve logged me out of my account and refuse to let me log in again. Says ‘invalid number’ I need this resolved I have work to do

Response from developer

Hi there, we’re sorry you’ve been unable to access your account. The “invalid number” message can occur for different reasons, so we’d like to check what happened. Please contact us through the app or at support@call.com, and we’ll look into it for you.

In-app purchase not available, how do I buy credit?

Buying credit has become impossible, this needs to be fixed. What does it mean in-app purchase is not available on your account? Plus there is no way to contact support from your app

Response from developer

Hi AkiinzMobo, we're sorry for the inconvenience. The message you're seeing usually indicates that purchases can't be completed on your account at the moment. Please contact our Support Team so we can investigate. You can reach us in the app via Settings → Contact Support, and we'll be happy to help.

System service very bad

Can’t even log in to my account anymore, the system server is very bad, saying loading time out, my both account was logged out in his own, fix your app!!!!!!😡😡😡😡🤬🤬🤬🤬🤬😡😡😡😡😡

Response from developer

Hi there, we're sorry for the trouble. If the issue continues, contact our support team at support@call.comwith your account details so they can investigate and help you get back in.

Media Feature

Can yall please add been able to send and receive pictures and video on the layout of the app! Y’all already charge this much per text! I think this upgrade will be great if you can make it work. Thank you will be expecting to see it on the next update!

Response from developer

Hi there, thank you for the suggestion and for sharing your feedback with us. You can already send attachments between Call.com users, and we're also exploring MMS support in regions where it's available, but we don't have an exact timeline to share yet.

Can’t make calls

I paid for a year subscription hoping I could use this as a separate line for business. Every time I go to make a call, the numbers are all over the place. You hit one number it gives you the same number two times. You fix that and it says “sorry something went wrong, please try again.” Can you fix this because I know you won’t refund me my money
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Response from developer

Hi there, sorry to hear the experience didn’t meet your expectations, especially when you’re relying on it for business use. This isn’t something we can fully resolve from a review, but our support team can take a closer look at your account and help get things working more smoothly for you. Please reach out to us at support@call.com so we can assist directly.

Logged out number disappeared

I’ve been using the app for my business and everything was working fine however recently after an update to their app I realized I was logged out and asked to login with my number, did that but seems it was asking that I create another account and my purchased line is no where to be found 😡😡

I’ve been trying but not success. I’m frustrated at this point now
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Response from developer

Hi Sage Emperor, It sounds like you may have tried to sign in using your purchased Call.com number instead of the SIM phone number you originally registered with, which is why you had trouble signing in. Please reach out to our support team with the details of both numbers, and they’ll help you recover access and restore everything as quickly as possible. We’re here to help get this sorted for you.

Buggy App and Broken KYC flow

The app lets you pay for a French number but fails the verification process without explanation if you don't live in France. It's a buggy mix of native and web views, and customer service which is only reachable by email, won't even help with refunds. They just tell you to go to Apple. Avoid.

Response from developer

Hi there, thanks for taking the time to share your experience. We’d like to clarify a couple of points to avoid any confusion. A French number can be verified regardless of where you live, so residency in France is not a requirement for completing the process. Regarding payments, purchases made through Apple are handled directly by Apple, not by us, which is why refunds can only be processed through Apple’s system. Our support team can’t issue refunds directly, but they do provide clear step-by-step guidance on how to request one through Apple. We’re sorry for the frustration you felt and appreciate the feedback

Error regarding adding balance

I won’t give you one star but I just want you to know that I can’t charge the balance with ongoing error for almost one week called fetch credit products error

Response from developer

Dear Bassem Makhlouf, thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing this issue. Please get in touch with our support team directly at support@call.com, so they can review your account and assist you.

Scam scam scam

I made a purchase yesterday and today app is not logging in saying that my number is wrong!

Scammers giving service for one and charging people for one year.

I’ll ask all my team mates to comment here to make an awareness.

Response from developer

Hi Yasar Bhaldar, we are sorry to hear about your negative experience. We can see that you’ve already been in touch with our support team, and they reached out to request some additional information due to a higher volume of calling activity on your account compared to the typical usage of the average customer. We want to assure you that we’re a legitimate service and take fairness and transparency seriously. Please continue working with our support team so they can complete the review and assist you as quickly as possible.

GREAT SERVICES

I would like to give this app a 5-star rating. It is truly excellent — with high quality, a user-friendly interface, and outstanding customer support.

We recently made a mistake and purchased the wrong plan on Call.com. However, after contacting customer support, they resolved the issue quickly and refunded the balance one our just one email.

Their response time is impressive, and the pricing is very budget-friendly. We absolutely love this app!
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Response from developer

Dear Derek, thank you so much for your thoughtful 5-star review! We’re really glad to hear that you’re enjoying the app and finding both the interface and overall experience to your liking. It’s especially great to know our support team was able to quickly resolve your issue—that’s exactly the level of service we aim to provide. Your kind words about our pricing and quality mean a lot to us. Thanks again for your support—we’re grateful to have you with us!

Glitchy and terrible UI

I needed a phone number so my employees could receive sms to test some things. Chat got recommended this software and it’s sooooooo bad. Nothing works, the features are terrible, and the registration to get an account live is beyond ridiculous. It’s like they are making you sign up for top secret clearance for NASA or something. There are waty better tools that are cheaper and easier than this vibe coded garbage.
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Response from developer

Hi there, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced. Our platform is fully functional, and we deploy monitoring agents to make sure that there are no service outages. Our registration process can feel a bit detailed at first. As a telecommunications provider, we do need to ensure that the information provided for account setup and payments is accurate and verifiable. This is a standard requirement across the industry to keep the service secure and reliable and to comply with the regulations.