Very disappointing and frustrating to use
The payment process is unnecessarily complicated. Users have to somehow guess the amount before the subsidy, and only after entering the amount does the system adjust it according to the subsidised amount. This is confusing and makes the whole process much more troublesome than it needs to be.
On top of that, I keep experiencing transaction/payment issues. Sometimes the payment simply doesn’t go through for no apparent reason. If this app is meant to be used for payments, the payment system should at least be reliable.
Honestly, Caltex should take notes from apps like Setel by PETRONAS. The experience is so much simpler, straightforward and user-friendly.
Please improve the payment system and overall user experience. As it stands, using this app is more of a hassle than a convenience. I’m seriously uninstalling it and going back to other fuel payment options.
On top of that, I keep experiencing transaction/payment issues. Sometimes the payment simply doesn’t go through for no apparent reason. If this app is meant to be used for payments, the payment system should at least be reliable.
Honestly, Caltex should take notes from apps like Setel by PETRONAS. The experience is so much simpler, straightforward and user-friendly.
Please improve the payment system and overall user experience. As it stands, using this app is more of a hassle than a convenience. I’m seriously uninstalling it and going back to other fuel payment options.
Show more
Do not use this app. It did not offset my petrol purchase against my Budi Madani subsidy today!!
I will switch petrol brand until I get satisfactory outcome and explanation over my stressful customer experience. Do not assume this app works all the time!!!!!
Addendum: They promptly validated my claim and issued me vouchers to be used against future fuel purchases. Kudos for their fast action. Restoring 5 Stars, for now
Addendum: They promptly validated my claim and issued me vouchers to be used against future fuel purchases. Kudos for their fast action. Restoring 5 Stars, for now
Show more
Efficient and Convenient
Efficient & convenient app to pay for the fuel.
App is not working
I am not able to see my points due to “network connection” despite having 1GBPS speed. So i tried to uninstall the app and downloaded it again.
Then, I am not able to login in my app it says “unable to proceed” after re-downloading the app. Super inconvenient app.
Then, I am not able to login in my app it says “unable to proceed” after re-downloading the app. Super inconvenient app.
Hanging App
My app kept hanging for weeks now i thought it was the net but all apps were ok. So i deleted the app in my phone then installed it again. Now its says welcome to caltexgo unable to proceed refresh and still lagging. Worse i cannot log in in the app. 🤬🤬🤬
