Terrible
This app is shockingly bad. When I earned 500 points I decided to redeem them ready to use when I got to the checkout at the service station. But somehow I redeemed them to become another rewards program. So I lost the points. This app couldn’t be more confusing. The app says be treated like royalty- I have been treated like I’m the idiot because I was supposed to know.
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Response from developer
Hi Astar_8! We apologize for the inconvenience you experienced. We want to take a closer look at this for you. Please send a note at the CaltexGo Feedback form in the app/Contact Us Form in our website so we can connect.
Worst APP UI
This is the worst app any service station has got in aus. No ACTUAL REWARDS OR SAVINGS AT ALL.
Bull$hit
the app doesnt work i used it three tikes got ten follara off and now it wont allow me to accumulate points
Rewards good. App bad.
A rewards card that makes every other customer and the attendant cringe. So cumbersome having to scan a QR code to get points. Why not just have a user friendly barcode rewards card???
Won’t work offline
This takes to long to work , if no data signal won’t work can’t screenshot the code the whole system is rubbish. Should be tap and go the cashier has to input to much have people lined up behind me . What should take 10 seconds can take over a minute or two
App
Just updated the app now won’t work when it says to click my location
Bad App
Terrible App since there is no English Support in Thailand! Only the landing page is in English ( as an option ) but all the important stuff is only in Thai !!
Useless
Compared to the BP app this is rubbish, the QR generator doesn’t always work and the staff have to use a different reader which is awkward and time consuming. Edit: I submitted a feedback form months ago and nothing came of it no improvement seen.
Response from developer
Hi cooner! Thanks for your feedback. Do you still experience the same issue? If yes, we would need more information from you. Kindly email us at the CaltexGo Feedback form in the app/Contact Us Form in our website so we can investigate on this.
Horrible service
I never use again. The fuel station never prepare for customer. Waited 5minuted a few time and they said run out serviced.
No savings, no reason to consider working toward a reward.
This app touts itself as having the best saving reward program on the market. That could not be anymore incorrect. Just off averages if I use my AMPOL 10c off per litre I ave $312 per year. I can also earn Woolworths points with that discount which adds to further savings. Values have decided you can only choose either their 500 points offer for a whopping $10 after spending around $1000 on fuel, and also not be able to obtain your RACQ 4c/l discount. You must choose between one that is ok at best, or the rewards app that requires so much spending you end up spending more than $312/year in savings. If anything it’s a complete farce and possibly misleading and deceptive conduct. I gain nothing from from the rewards program that is of tangible value. The only way to gain is if the fuel prices are at least 10c/l less than all other competitors.
Not only will I cease to use this rewards app, but I will cease to use Caltex entirely unless it is my only option.
Not only will I cease to use this rewards app, but I will cease to use Caltex entirely unless it is my only option.
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Response from developer
Hi there, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at the Contact Us Form in our website.
Needs apple wallet implementation
Developers need to allow us to add our rewards cards to wallet, outdated app, won’t be using.
UX comes last
All apps should be signed off by UX. Not the marketing folks. It’s clear the marketing folks were in control here. Instead of focusing on fastest loading times, the email with the OTP was focused on being good looking, heavy graphics. Guys, customers want things that work fast more than they care about OTP emails that have clean graphics. I am about to delete this app because the experience was so terrible.
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Terrible app change
Took ages to get it to download and work. Not auto update of information TERRIBLE
Poor security features
Cannot set a strong password through 1Password or iPhone password app as it does not allow pasting when creating. Account not made and I will not make one until this stupid feature is fixed so I can create my own strong passwords a and put it in the confirmation box instead of having just one filled.
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Sign up issues
I have tried to sign up several times now but cannot get past my personal detail section as it just freezes 🤷🏻♂️
Response from developer
Hi there, sorry to hear you’ve been experiencing issues in signing up in our app. Please contact us at the Contact Us Form in our website and share as much information as you can. We will definitely investigate your case. Thank you for posting!
Doesn’t work
Has never worked.
Yes I deleted and reinstalled
No I don’t want to email to talk about it, the developers must know there’s an issue
Yes I deleted and reinstalled
No I don’t want to email to talk about it, the developers must know there’s an issue
Doesn’t work. Can’t sign up.
Doesn’t work as all others describe. Can’t signup. Get all the way to end to ‘submit’ and throws error. Waste of time. Come on developers. Do your job properly.
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at the Contact Us Form in our website. We will help you at the earliest.
Useless
Nothing ever loads, like other users, it has never worked. Have deleted and reinstalled, can’t make use of vouchers and special. No point at all, don’t bother signing up. Can’t access the help section, FAQs either. And don’t ask me to fill in a form with my feedback. Here it is!
Response from developer
Hello there! We're sorry to hear about your experience. Your app issue needs more detailed examination. Please report it to our technical support team at the Contact Us Form in our website so we can investigate on this further. We are always looking to help our users.
Useless app!
What is going on with this App? It’s absolutely hopeless. I’ve had it for a few months and have not been able to get anywhere with this. I have 50 points free for my birthday! I feel like buying my fuel somewhere else. Honestly you need to fix this useless App! Grrrrr!
Response from developer
Hi Morherbee! We sincerely apologize if you are having troubles signing up in the CaltexGo app. We'd be happy to take a look into this for you, please contact us at cccweb@chevron.com. Thank you.
Misleading and Not working Properly
I’m gonna put genuine review here Whenever I go to pay the money and show the card Shopkeeper’s pos machine takes ages to scan the card and this is not happening with me only but with lots of others I have seen in the queue. About misleading In t&c you mentioned that one can earn 2 Caltex points for premium fuel per 1 litre and 1 Caltex points for rest other fuels per litre, I’m fueling 60 litres of unleaded 91 which mean I can earn 60 Caltex points but BIG NO, whenever I check points history I only get less than half points of litres, So I am getting 26 points, Now, to earn $10 dollars off, Customer needs to reach 500 points. If the fuel price is €169.9 / litre, And I’m fueling 60 litres, I have to pay €169.9 X 60 = €10194 = $101.94 With this amount I’m supposed to receive 60 Caltex points because I fueled 60 litres but I’m receiving only 26 points. Now, 500 points can give $10 or €1000, so 26 points are worths of how much ? ((€1000 X 26) / 500) = €52 = $0.52, So you are calculating wrongly OR you’re not misleading common people like me OR you need to change your terms and conditions. Now, If I’m using RAC reward card to get €4 off per litre, So as per above calculations, If I’m fueling 60 litres then 60 X €4 = €240 = $2.40 Is my approx savings when condensing 60 litres with price of €169.9 So I’m going with RAC instead of Caltex Reward. Thanks
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