Not complete!
I have just discovered that the app is not fully functional, yet this does not appear to have been communicated to customers! I tried unsuccessfully to add payment details thinking I had done something wrong or my VPN was corrupting the install and registration process. No, the payment functionality is not available until the end of the year. COMMUNICATION is very important and making information known to prospective customers is paramount in any provision of support services. I sincerely hope that the technical team takes note and ensures that ALL information is available to customers to enable them to make an informed decision before attempting to either download or use the APP.
Show more
Response from developer
Hi SimonD1966! Thank you for taking the time to share your feedback. Your comments have been shared with the team, and we appreciate your suggestion to make this information more visible to customers. Feedback like yours helps us improve both the app and the overall customer experience. Thank you for your patience and support as we continue to enhance the platform. 😊
Frustrating for both staff and customers
The app is very time consuming to use, and some staff do not seem to understand how the payment process works. On several occasions, I have had to exit the app and pay directly instead.
The app has an in built payment option, but it often does not allow me to add or complete the payment properly. This defeats the purpose of having a convenient payment feature.
Please improve the payment process and make it easier for both customers and staff to use. At the moment, the experience is not as seamless or user-friendly as other similar apps.
The app has an in built payment option, but it often does not allow me to add or complete the payment properly. This defeats the purpose of having a convenient payment feature.
Please improve the payment process and make it easier for both customers and staff to use. At the moment, the experience is not as seamless or user-friendly as other similar apps.
Show more
Response from developer
Hi erics, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at the CaltexGo Feedback form in the app/Contact Us Form in our website. We will help you at the earliest.
Cashier can’t even get it to work 🤦🏼♂️
Went to use it for first time today. Wasted 10 mins waiting and the lady said look I’m sorry, the instructions are so complicated and it just doesn’t work. We can never get it to work. Guess I’ll go elsewhere now.
Response from developer
Hi MattyAustralia! We apologize for the inconvenience you experienced. We want to take a closer look at this for you. Please send a note at the CaltexGo Feedback form in the app/Contact Us Form in our website so we can connect.
Very disappointing and frustrating to use
The payment process is unnecessarily complicated. Users have to somehow guess the amount before the subsidy, and only after entering the amount does the system adjust it according to the subsidised amount. This is confusing and makes the whole process much more troublesome than it needs to be.
On top of that, I keep experiencing transaction/payment issues. Sometimes the payment simply doesn’t go through for no apparent reason. If this app is meant to be used for payments, the payment system should at least be reliable.
Honestly, Caltex should take notes from apps like Setel by PETRONAS. The experience is so much simpler, straightforward and user-friendly.
Please improve the payment system and overall user experience. As it stands, using this app is more of a hassle than a convenience. I’m seriously uninstalling it and going back to other fuel payment options.
On top of that, I keep experiencing transaction/payment issues. Sometimes the payment simply doesn’t go through for no apparent reason. If this app is meant to be used for payments, the payment system should at least be reliable.
Honestly, Caltex should take notes from apps like Setel by PETRONAS. The experience is so much simpler, straightforward and user-friendly.
Please improve the payment system and overall user experience. As it stands, using this app is more of a hassle than a convenience. I’m seriously uninstalling it and going back to other fuel payment options.
Show more
Do not use this app. It did not offset my petrol purchase against my Budi Madani subsidy today!!
I will switch petrol brand until I get satisfactory outcome and explanation over my stressful customer experience. Do not assume this app works all the time!!!!!
Addendum: They promptly validated my claim and issued me vouchers to be used against future fuel purchases. Kudos for their fast action. Restoring 5 Stars, for now
Addendum: They promptly validated my claim and issued me vouchers to be used against future fuel purchases. Kudos for their fast action. Restoring 5 Stars, for now
Show more
Efficient and Convenient
Efficient & convenient app to pay for the fuel.
App is not working
I am not able to see my points due to “network connection” despite having 1GBPS speed. So i tried to uninstall the app and downloaded it again.
Then, I am not able to login in my app it says “unable to proceed” after re-downloading the app. Super inconvenient app.
Then, I am not able to login in my app it says “unable to proceed” after re-downloading the app. Super inconvenient app.
Hanging App
My app kept hanging for weeks now i thought it was the net but all apps were ok. So i deleted the app in my phone then installed it again. Now its says welcome to caltexgo unable to proceed refresh and still lagging. Worse i cannot log in in the app. 🤬🤬🤬
Simple and fast
App makes life easy . Just register your details and everything is settled easy . Just come to the pump, select the station that is locked via GPS automatically, select the pump number and select the amount of fuel to be filled
Payment experience
App is convenient. But the worst part is it’s like having bug when payment.. very annoying. When u want to pay, it reject. I need to walk to counter to pay. Before this i am caltex fan. But only bexause of app bug, i nearly 3 months didn’t fill up at caltex. Please app development team. Alert about this issue. Do something. U’re losing customer only because of this small issue/bug. I think other user also feeling the same thing. Please make improvements. Ur RON95 is very good. But ur app ruined it.
Show more
My only question is
What exactly are the rewards? Just collect points to then convert them to some other world360 points?
OTP is not sending
I’ve been trying to send the otp several times but i’m not receiving any.
Petrol at Caltex
Although it has been easy and smooth to pump and pay.
I would like to give Caltex another tip to improve further to reward your customers for every top up of petrol irrespective of the amount of purchase.
What has happened to your loyalty rewards.
Cheers 👌🤠
I would like to give Caltex another tip to improve further to reward your customers for every top up of petrol irrespective of the amount of purchase.
What has happened to your loyalty rewards.
Cheers 👌🤠
Apps always gt problem
2nd time having the app issue and can’t use it when make the transaction, so I decided to go other competitors where their app has no issue since launched.
Selvi at paya lebar station.
Great customer care by Selvi at the cash counter. She is super patient taking me through the Caltex Apps . Good Job!
It doesn’t work at all
This app is completely broken. It keeps crashing every single time I try to use the camera feature. To make matters worse, I tried calling the customer service hotline for help, but the line never goes through. Highly frustrating and a total waste of time.
Spent 45mins in station
Station staff very helpful but to claim on the welcome $10 in the apps is super efficient! Very annoying and difficult to choose the station location as required- apps show intermittent issues !
Easy Integration with BUDI95
Apps is so easy for fueling at Caltex pump station. Just fill in pump number and amount, then directly fill your car. No need to go to the counter or waiting for casher approval. Remember to setup your BUDI95 and payment method beforehand.
Terrible
This app is shockingly bad. When I earned 500 points I decided to redeem them ready to use when I got to the checkout at the service station. But somehow I redeemed them to become another rewards program. So I lost the points. This app couldn’t be more confusing. The app says be treated like royalty- I have been treated like I’m the idiot because I was supposed to know.
Show more
Response from developer
Hi Astar_8! We apologize for the inconvenience you experienced. We want to take a closer look at this for you. Please send a note at the CaltexGo Feedback form in the app/Contact Us Form in our website so we can connect.
Full payment of subsidies petrol
Don’t use this app to make payment, will hold your money very long long time for caltex to rolling the business
