Top notch app - Top notch support
Even if I hated this app, which I don’t, I would give it 5 stars based on customer support alone. Not only did they work with me daily to resolve an issue, but they extended my trial period by 6 days to make sure everything was working as expected. I wish all apps had this level of support.
The app itself has finally filled the void for an email client that actually makes my life easier. I used Spark for the past few years, and it has become a money pit, almost forcing an upgrade to continue using features I’m already using.
Canary has tools that I use daily at a price tag that is acceptable for what I need. Higher tiers are available for teams and businesses.
The app itself has finally filled the void for an email client that actually makes my life easier. I used Spark for the past few years, and it has become a money pit, almost forcing an upgrade to continue using features I’m already using.
Canary has tools that I use daily at a price tag that is acceptable for what I need. Higher tiers are available for teams and businesses.
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⭐️⭐️⭐️
Love the app, however lately I’ve noticed a strange bug. My spam emails have avatars from other allowable and trusted sources that have nothing to do with the obvious spam message. Also, it would be nice if when responding to an Apple HideMy Email that it would use the actual HideMy address rather than the real address when responding. Otherwise a great email app that I’ve had the please to use for many years!
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Easy and quick setup. Natural workflow and effective.
As advertised and easy to configure
AI
Can't turn off ai 'features'. I will not use an app with ai that can't be disabled. Deleted.
Frustrating
On paper the app ticks all the boxes for me for what I want out of an email app and after using it for a short time I bought the lifetime subscription, too rash of a decision.
Over time I’ve started to notice that I have more and more bugs. I get emails which are double sent somehow, some emails don’t send at all and some emails seemingly disappear from my inbox.
I keep coming back to check if anything’s changed and I really want to love and use this app but it’s hard to when these bugs are so prevalent after such a long time
Over time I’ve started to notice that I have more and more bugs. I get emails which are double sent somehow, some emails don’t send at all and some emails seemingly disappear from my inbox.
I keep coming back to check if anything’s changed and I really want to love and use this app but it’s hard to when these bugs are so prevalent after such a long time
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Great tool!
Helps you keep all your mailboxes in one place. Love it!
Highly overrated
First liked it, but as issues arose, customer service was useless, even after I got a one year subscription. Email that outlook identified as junk with email addresses, Canary shows in Junk, but from me. And customer service blames Outlook
VERY SORRY I UPGRADED
VERY SORRY I UPGRADED
If Only…
I really liked this app when I first opened it. Clean, responsive, organized.
But now it doesn’t delete mail from most of my accounts. It keeps prompting me to open the app so it can finish deleting mail, and never does. It APPEARS as if the mail is deleted but then a short while later, I open the app and the same messages are still in my inbox, unrelated.
In addition I get a lot of phantom badges… the app icon will say I have several unread messages, I open the app and no unread messages in any of my inboxes.
This was why I stopped using Outlook. Seems Canary has the same issues.
Hope yas get it fixed up, because I think I would have liked the app.
But now it doesn’t delete mail from most of my accounts. It keeps prompting me to open the app so it can finish deleting mail, and never does. It APPEARS as if the mail is deleted but then a short while later, I open the app and the same messages are still in my inbox, unrelated.
In addition I get a lot of phantom badges… the app icon will say I have several unread messages, I open the app and no unread messages in any of my inboxes.
This was why I stopped using Outlook. Seems Canary has the same issues.
Hope yas get it fixed up, because I think I would have liked the app.
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Overall the best
It’s great. Fully loaded email app. My only complaints are the way that it handles deleted messages, when you delete a message and go out of the app it asks you to go back in to the app to finish deleting. Also, it’s kind of a pain when you have a lot of email addresses to keep up with that the app doesn’t have an option to where you can favorite inboxes.
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Broken!
One of the two (not sure which) most recent version updates has made this app completely unusable if you'd previously Toggled ON the Sync Across Devices option prior to updating the app OR if you've made the unfortunate decision to go into the Settings and do so for the first time after having updated the app.
Toggling ON the Sync Across Devices option will now cause Canary Mail to instantly crash. It will not even stay open long enough to go back into its Settings and Toggle the option back OFF again.
At this point, your only option appears to be a complete reset by uninstalling all instances on each/every device (which will remove everything — cache, data, login credentials), reinstalling, and then going through the painstaking process of logging back in individually on each/every device.
I'm currently experiencing this on both an iPhone 13 Pro Max as well as an iPhone 17.
One ⭐️ until this is fixed.
(Generally I'd give Canary Mail almost 4 Stars on average.)
Toggling ON the Sync Across Devices option will now cause Canary Mail to instantly crash. It will not even stay open long enough to go back into its Settings and Toggle the option back OFF again.
At this point, your only option appears to be a complete reset by uninstalling all instances on each/every device (which will remove everything — cache, data, login credentials), reinstalling, and then going through the painstaking process of logging back in individually on each/every device.
I'm currently experiencing this on both an iPhone 13 Pro Max as well as an iPhone 17.
One ⭐️ until this is fixed.
(Generally I'd give Canary Mail almost 4 Stars on average.)
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Oops something went wrong…
100% garbage app. AI answers “Oops something went wrong” with almost every prompt you input. All screening is a joke, AI assistant is a bigger joke, glitchy with message moving and it seems like the app sold my email address and now I am getting significantly more spam than before I started using the piece of garbage. Save your time and money and run from this dumpster fire.
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CyberKONG says DONT EVER HACKsolo withOUT HIM OR THEM AGAIN…
Beautiful seamless design seamless transitions
No iCloud calendar mail support for windows
No iCloud calendar mail support for windows
Не проверяет все папки
Если новые письма появились не в Inbox, а в более глубокой папке, то клиент об этом не сообщит, пока эту папку не откроешь вручную. Вообще, хотелось бы настраивать список папок, которые клиент должен проверять на наличие новой почты.
Response from developer
Thanks for your feedback. We understand how important notifications for subfolders are, and we appreciate the suggestion. We'll share this with our team as a feature request to improve the experience.
What is the problem
I subscribed to the app and didn’t have any complaints until yesterday when I was locked out of my account and the message said my trial period was over. My renewal date was February 2027. I tried to call customer support and there is no phone number. I filled out the online support form and the response came back with the support person not understanding the issue as usual. It seems the so-called customer service can’t understand the issue unless they have a screenshot or to see your screen to solve the issue. For example, I called my bank to ask a
general question and they wanted to access my account to answer a simple question.🤨
general question and they wanted to access my account to answer a simple question.🤨
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Please add grouping notification
Hey Canary! It’s a great app, but there’s one feature I miss a lot.
On iOS, some mail clients group notifications by sender, so emails from the same person or company are neatly organized into separate notification stacks. In Canary, all email notifications are grouped together into a single stack, which quickly becomes difficult to navigate when many emails arrive.
It would be great if Canary could support grouping notifications by sender (or at least provide it as an option). This small change would make managing incoming emails much more convenient.
Thanks! :)
On iOS, some mail clients group notifications by sender, so emails from the same person or company are neatly organized into separate notification stacks. In Canary, all email notifications are grouped together into a single stack, which quickly becomes difficult to navigate when many emails arrive.
It would be great if Canary could support grouping notifications by sender (or at least provide it as an option). This small change would make managing incoming emails much more convenient.
Thanks! :)
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Response from developer
Thank you for the thoughtful feedback and for the kind words! We're glad you're enjoying Canary. Grouping notifications by sender is a great suggestion, and we can see how it would make managing busy inboxes much easier. We'll share this with our product team for consideration in a future update. We really appreciate you taking the time to share your idea!
Great when it works
I really like this app, but it consistently fails to load emails. I will have push notifications for unread emails and when I check the app, there is nothing there. Support was unable to solve this issue and I am definitely not the only one experiencing it.
И оно такое надо?!
Это чудо платное - с разбегу предлагает платную подписку на свой ИИ. С серверами из раздела «Другое» связывается исключительно «с бубном». Как такое можно предлагать в XXI веке совершенно непонятно. Ф КАРЗИНУ!!!
Good Mail App.
It would be even better if this app supported Korean.
Response from developer
Thank you for your feedback! We appreciate the suggestion. Korean language support is a great idea, and we'll share your request with our product team for consideration in a future update. We truly appreciate your support!
Lots of Wasted Space in the iPad Version!
The message list pane on the left side takes up nearly half of the screen and there's no option to view a message "full screen." Plus, there's a large blank area at the top of the message list pane. If that area was made smaller, more messages could be seen in the list.
